Director of Student Outreach and Support

Apply now Job no: 494339
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services, Student Health / Counseling, Business Operations / Services, Admin / Executive / Office Support

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver. SAIE includes Housing and Residential Education, Student Engagement, Fraternity and Sorority Life, Health and Counseling, Inclusion & Equity Education, Disability Services Program, Cultural Center, Access & Transitions, Learning Effectives Program, Veterans Services, Student Outreach and Support, Student Rights & Responsibilities, Budget, Operations and Division Resources, New Student and Family Programs, Community and Driscoll Commons.

We are committed to providing students with the support and skills needed to become empowered citizens that positively impact the communities they are a part of, now, and in the future. We do so by challenging student to:

  • Reflect on their values and identities
  • Recognize their strengths and acknowledge areas for further growth
  • Understand the importance of needing support and seeking it
  • Cultivate their passions
  • Foster the public good

Student Outreach & Support (SOS) helps students succeed by connecting them to resources and services, developing a plan of action to meet their goals, and navigating challenging situations. The SOS staff creates an inclusive and welcoming environment for students to develop and utilize skills in self-awareness, self-advocacy, resilience, and navigation to maximize their educational experience.

Position Summary

Reporting to the Dean of Students (DOS), the Director of SOS is responsible for the strategic planning for and development, implementation, and management of the SOS referral system.

As one of the Directors in the DOS area and the SAIE Division, this position has the overall responsibility for leading and implementing comprehensive and individualized non-clinical case management; delegating case management responsibilities within the office and in close collaboration with campus partners; outreaching to students who are experiencing challenges; coordinating referrals of support; coordinating referrals to the Crisis Assessment Risk Evaluation (CARE) Behavioral Intervention Team; and partnering on crisis/threat assessments.

This position is responsible for the systems, policies, and procedures for the case management of undergraduate, graduate, professional, and distance students. This position also chairs the CARE Behavioral Intervention Team in the absence of the Dean of Students. The successful candidate must have a proven, demonstrated commitment to the values of Diversity, Equity, and Inclusion. This is a 12-month, full-time position

Essential Functions

Departmental Leadership:

  • Manage the day-to-day operations of the SOS area.
  • Supervise, evaluate, and train Associate Director and other full-time staff.
  • Manage departmental budget and resources.
  • Oversee the DUHelp website and follow-up in partnership with the DOS Office.
  • Write, revise, and implement relevant student support and CARE team policies.
  • Oversee, update, and maintain referral reporting system functionality and recordkeeping.
  • Provide factual and comprehensive analytics, assessment, and evaluation to Divisional and University leaders on trends impacting student experiences.
  • Engage as a scholar practitioner to support the evolution of services and resources for students based on data-informed decisions.
  • Serve as member of the DOS Leadership team and of SAIE directors team.
  • Serve as a chair of the CARE Behavioral Intervention Team in absence of the Dean of Students.
  • Deliver regular training and professional development with identity-based support.
  • Understand technology systems to maintain the most updated information on student referrals and to flag the need for additional intervention.
  • Serve on the Crisis Incident Response Team (CIRT) and provide support to students and their families during difficult times (e.g., contact families following CIRT meetings).

Case Management

  • Provide outreach, support, and non-clinical case management to students experiencing a crisis and/or a challenging time; this individual will be responsible for higher level and more complex student case management.
  • Provide comprehensive crisis response as part of a team approach to students in crisis.
  • Oversee student case management and intervention, including referrals from academic units, the Office of Equal Opportunity and Title IX (EOIX), and other relevant stakeholders to support comprehensive case management.
  • Delegate case management responsibilities.
  • Manage and assist with triage of students in distress and provide appropriate and timely interventions.
  • Develop a personalized outreach response that provides relevant information to students.
  • Formulate intervention plans to minimize and/or resolve problems.
  • Facilitate communication between the University and families to resolve situations.
  • Maintain an accurate directory of community resources available to students.
  • Interpret University policy regarding students and make recommendations when policy changes are necessary.
  • Facilitate the medical leave and reentry of students subsequent to a leave due to a medical related matter.
  • Implement all case management audit, assessment, and data reporting efforts.

Campus Collaboration

  • Contact and collaborate with other University departments to expedite resolution of problems.
  • Provide consultation to support academic leaders, faculty, and staff in supporting students.
  • Educate and train the campus community on their shared responsibility for student support and when to make referrals.
  • Proactively meet with student groups to provide awareness of SOS support services.
  • Serve as a member of the Student Affairs Collective and other relevant Divisional and University committees in consultation with the DOS.
  • Assist in the training and consultation of academic leaders, faculty, staff, SAIE professionals, students, and families on SOS referrals and DUHelp.
  • Serve as a partner with the Faculty and Staff Support Network.
  • Advocate for campus-wide programs and resources to meet student needs.
  • Partner with Campus Safety, Office of General Counsel, Risk Management, and other relevant offices to support students and mitigate risks.

Other duties as assigned. 

Knowledge, Skills, and Abilities

  • Ability to effectively and compassionately communicate difficult and sensitive information.
  • Familiarity with mental health terminology, including diagnostic categories.
  • Knowledge and understanding of student privacy and medical privacy guidelines and regulations.
  • Ability to work within and assist others in working within navigating through complex system.
  • Excellent written and oral communication skills.
  • Ability to effectively manage change.
  • Understanding of trends impacting students and ability to apply this understanding to inform
    decision making.
  • Experience managing complex situations.

Required Qualifications

  • Masters degree in Higher Education, Counseling, Social Work, Public Health, or related field.
  • 5 years of post-Masters experience in education or closely related setting with demonstrated
    knowledge of case management system.
  • Demonstrated commitment to Diversity, Equity, and Inclusion.
  • Experience supervising full-time staff.
  • Progressive, full-time experience providing crisis response.
  • Experience with program evaluations and assessment.
  • Experience with managing budgets.
  • Experience with Maxient or similar case management software.

Preferred Qualifications

  • Doctoral degree in Higher Education, Counseling, Social Work, Public Health, or related field Experience with and knowledge of identity-based support.
  • Experience managing a case management support team in higher education.
  • Strong knowledge of advising and counseling techniques.
  • Experience in monitoring and assessing services for individuals with multiple personal and life
  • Membership with Higher Education Case Management Association (HECMA).
  • Experience with policy development, implementation, and review.
  • Knowledge of or experience with threat assessment tools.
  • Experience with the National Behavioral Intervention Association (NaBITA).
  • Experience with Change Management.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Evenings and weekends as needed.

Application Deadline
Application reviews will begin the week of October 4th. Applications will continue to be reviewed until the position is filled.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 12.

Salary Range:
The salary range for this position is $70,000-$85,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

Applications close:

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