Program Director, Frontline Manager Leadership Program

Apply now Job no: 494354
Work type: Staff Full-Time
Location: Denver, CO
Categories: Academic Administration, Student Affairs / Services, Academic Advising, Marketing / Communications / Media, Business Operations / Services, Admin / Executive / Office Support

The University of Denver has the distinction of being the oldest independent university in the Rocky Mountain region, giving it a tradition of 150 years of academic excellence. The University of Denvers college of professional and continuing studies, University College, is a leader in adult education, providing fully accredited and affordable educational experiences specifically designed for busy adults.

Position Summary

Reporting to the Assistant Dean of Enrollment, Marketing, and Partnerships, the Program Director is responsible for day-to-day management of the Frontline Manager Leadership Program (FMLP), a custom corporate online course for undergraduate post-traditional learners, including delivering an exceptional end-to-end experience for students and adjunct faculty coaches. The Program Director leads overall program management and administration, with an emphasis on content delivery, adjunct faculty coach selection and development, instructional delivery, administrative logistics, student satisfaction, and program budget management. The Program Director and its direct report (FMLP Academic Advisor) are points of contact for all students and adjunct faculty coaches and extensive student and adjunct faculty coach interface is required. The Program Director will foster strong partnerships with client partners with support from other University College leaders.
The ideal candidate will possess strong strategic and tactical management skills and will work closely with University College colleagues including Assistant Deans, Director of Enrollment, Academic Director of the Undergraduate Bachelors Completion Program, FMLP Academic Advisor, and colleagues on the Academic Operations and Learning Experience Design team to drive program effectiveness and deliver an exceptional student experience. The Program Director will teach a minimum of two cohort sections each calendar year.
University College builds an educational community that embodies values of inclusivity and diversity and applicants should exemplify the Colleges values: honor the individual, champion learning, transform lives, work together, and pursue excellence. We embrace a commitment to inclusive excellence by fostering a welcoming environment for our diverse students, staff, and adjunct faculty to learn and grow.

Essential Functions

Program Leadership and Management

  • The Program Director ensures delivery of a best-in-class student and adjunct faculty coach experience. With responsibility for overall program performance goals and outcomes, the Program Director will:
  • Develop, implement, analyze, and report results from assessment models for students, adjunct faculty coaches, and curriculum, and identify and implement improvements to address performance gaps and enhance satisfaction.
  • Build annual course delivery schedules, ensure adjunct faculty coach staffing, and manage course enrollments for each start date.
  • Liaison with University College colleagues and, when necessary, corporate client partners to manage and implement enhancements to curriculum, instructional design and delivery, teaching/learning supports, and address student/adjunct faculty coach issues.
  • Develop and implement data reporting, including weekly enrollment reports and annual enrollment forecasts, revenue and expense budgets. Manage program expenses to budget.
  • Pro-actively communicate relevant information to students and adjunct faculty coaches, including module and end-of-term surveys.
  • Serve as the primary program contact for internal stakeholders, including University College leadership, adjunct faculty coaches, and program support functions.
  • Contribute toward University Colleges strategic plan and support diversity, equity, and inclusion recruitment and enrollment initiatives.

Program Administration (Learner Success)

  • In collaboration with the FMLP Academic Advisor and other University College colleagues, the Program Director leverages current, and develops new, administrative delivery and support processes to align with best practices and deliver an exceptional student experience, including:
  • Pre-enrollment application, data processing, registration, and learner communication, including student onboarding and orientation.
  • Proactively monitor student academic progress, and support and implement strategies to improve academic success.
  • Develop and administer comprehensive student feedback mechanisms throughout the course.
  • Develop, organize, and deliver a completion ceremony for students.
  • Promptly address and resolve student concerns with solutions that honor the student, University, and client partners.
  • Collaborating with colleagues, develop academic pathways into University Colleges bachelors degree completion program certificates and degrees.

Program Administration (Adjunct Faculty Coach Success)

  • The Program Director leads all components of instructional delivery, including managing a large group of adjunct faculty coaches.
  • Lead recruiting processes to build a pool of high-performing adjunct faculty coaches who are content experts and will deliver an exceptional learning experience.
  • Deliver an exceptional onboarding experience for adjunct faculty coaches.
  • Coach and support adjunct faculty coaches in delivering an exceptional student experience and promptly and effectively manage faculty-related performance issues and concerns.
  • Assess adjunct faculty coach performance against quantitative and qualitative data and benchmarks and deliver necessary interventions.
  • Consult with University College leadership as needed regarding adjunct faculty coach performance.
  • Respond promptly and with appropriate guidance to adjunct faculty coach questions, requests, and concerns.
  • Assists adjunct faculty coaches with instructional issues related to Canvas and engages additional support as needed.

Curriculum Development and Administration

  • In collaboration and consultation with University College colleagues, the Program Director leads management and evaluation of program curricular content, course instructional design, and implementation of enhancements.
  • Ensures curricular content and structure is relevant and reflects industry needs.
  • As necessary, engages with external partners to enhance curriculum and instructional delivery.


  • The Program Director works collaboratively with University College teams Academic Operations, Learning Experience Design, Enrollment Management, Student Support and colleagues across the University to support student success and achievement. The Director also ethically and professionally represents the University of Denver and University College to external stakeholders and community members.

Knowledge, Skills, and Abilities

The Program Director will have significant leadership and coaching capacities, including personnel management, and experience leading high profile business projects that drive revenue. In addition, the Program Director will possess deep strengths in the following experience and characteristics.

  • Uncompromising commitment to delivering an exceptional student experience every student, every time.
  • Leading high performing teams.
  • Emotional and intercultural intelligence.
  • Written and oral communication and presentation skills.
  • Systems thinking and problem solving.
  • Professional, detail oriented, accurate, and objective.
  • Makes sounds and appropriate decisions under tight timelines.
  • Interpersonal and customer services skills, and easily builds rapport with others.
  • An entrepreneurial approach to work that anticipates needs and pro-actively develops and executes creative, innovative, student-centric, and value-enhancing solutions.
  • Approaches work with a sense of urgency and focus on finding a better way.
  • A positive, glass-half-full attitude and approach to work that energizes co-workers and is biased toward a team and organizational culture of yes.
  • Experience coaching employees and/or clients.
  • Ability to organize priorities and projects and respond to rapidly changing priorities.
  • Data fluency: data collection, use, and analysis to inform decisions.
  • Ability to develop and drive strategy while noticing and responding to the inches of opportunity that surround us.
  • A cheerful and collaborative management style that emphasizes teamwork, accountability, and results.
  • Proficiency in Microsoft Office/365 (Word, Excel, PowerPoint), CRMs (Slate, Banner), collaborative tools (Microsoft Teams, Sharepoint, Google Drive), Zoom, and learning management systems (Canvas preferred).
  • Ability to work effectively in a remote or an office setting.
  • Understanding of current trends in workforce development and education.

Required Qualifications

  • Masters Degree or equivalent combination of education and experience.
  • 5-7 years management experience.

Preferred Qualifications

  • Previous experience working in corporate learning and training environments or higher education, ideally within professional and continuing education.
  • Experience coaching clients and/or employees.
  • Experience teaching post-traditional learners.
  • Demonstrated effectiveness leading and managing academic programs.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Some evening and weekend hours as required. All University College employees are eligible to be considered for a partial remote work option.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on October 25, 2021. Applications will continue to be reviewed until the position is filled.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 11.

Salary Range:
The salary range for this position is $72,000-$82,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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