Financial Aid Advisor

Apply now Job no: 495625
Work type: Staff Full-Time
Location: Denver, CO
Categories: Admission / Financial Aid, Business Operations / Services, Admin / Executive / Office Support

Located where the Great Plains meet the Rocky Mountains, the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators, students, and local and global communities. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st-century education, and a deep commitment to promoting inclusion, we open a world of opportunity to students.

About the Enrollment Division

The Enrollment Division at the University of Denver (DU), which consists of Undergraduate Admission, International Student Admission and Financial Aid, works to attract, enroll, and cultivate an optimal mix of vibrant and intellectually motivated students who will enrich our learning community and go on to lead lives of meaning and purpose. Recognizing education as a means of individual and societal transformation, our vision is to inspire, guide, and support prospective and current students as leaders and scholars who will positively impact their communities. The enrollment team is guided by these values: intentional and informed decisions; integrity; diversity, equity, and inclusion; collaboration; fiscal responsibility; pioneering spirit; clear and thoughtful communication; and exceptional quality service.

Incentives include

  • Hybrid schedule offering up to two remote days per week after training period
  • Tuition waiver – eligibility after six months employment; dependent plans also available
  • Variety of health plans starting at $0 per month employee contribution

Special Instructions

Reporting to the assistant director, graduate financial aid, Jamie Esquibel, Jamie.Esquibel@du.edu, this position provides the following services to University stakeholders.

Position Summary

The Financial Aid Advisor (FAA) develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU. The FAA provides professional advising services, which includes thoroughly explaining need analysis and the steps required to complete financial aid processes. In addition, the FAA conducts file reviews to ensure aid is awarded in compliance with federal, state, and institutional regulations and policies.  Also, resolves discrepancies in a timely and useful manner and effectively communicates information to students and their families.  Further, is instrumental in the development of financial aid programs and contributes to office policies and procedures associated with programs in which they are involved.

Essential Functions

Provides professional advising services:

  • Works with prospective students and their families, continuing students, and members of the DU community in a personalized way regarding the financial aid application process, eligibility, need analysis, awards, disbursement, federal/state institutional policy, and the rights and responsibilities of receiving financial aid. Helps DU students to craft a financial plan to make the University of Denver affordable. 
  • Maintains a thorough knowledge of financial aid topics including costs of attendance, federal and institutional need analysis, award packaging, types of financial aid, outside scholarships and other resources, payment and financing options, lender selection, loan applications and certifications, billing, disbursement dates, aid applications, withdrawals, stop-outs, re-admits, timelines/deadlines, financial aid policies and procedures, and the responsibilities of receiving financial aid. 
  • Manages highly sensitive financial and personal issues; therefore, must exhibit independent judgment, tact, and diplomacy, maintain strict confidentiality, and adhere to FERPA and HEA data sharing regulations.
  • Supports students with the financial aid process through various channels, including in person, email, ticketing system, and phones. Expected to support the front desk overflow, including incoming document management.

Determines financial aid eligibility:

  • Assesses a family's ability to pay for educational expenses by evaluating income and assets reported on the FAFSA, CSS Profile, and other financial documents. Serves as an expert in need analysis, both federal and institutional methodologies, and explains complex financial aid calculations, as well as the results and rationale behind financial aid awarding, in easily understandable manner. Responsible for determining special circumstance appeal eligibility and may review and process said appeals and conduct other professional judgment reviews.

Identifies, evaluates, and resolves student applicant data conflicts:

  • Problem solves for aid applicants, which includes completing verification and file reviews, resolving FAFSA comment codes and rejects, packaging aid revisions, adjusting student budgets, correcting over awards, monitoring students on satisfactory academic progress.

Develops professionally:

  • Keeps updated on state and federal regulations and internal policies and procedures to ensure accurate and efficient interpretation of information and to confirm program compliance. Handles numerous complex tasks with attention to detail in a fast-paced environment. In addition, works as a team member to deliver high quality service to students and their families.

Other:

  • Assists with other financial aid programs and functions as needed.  Examples include certifying and processing federal and private loans, awarding athletic and other specialized aid programs, and preparing financial records and reports.

Knowledge, Skills, and Abilities

  • Proficiency with standard MS Office software applications
  • General knowledge of Ellucian Banner and/or similar financial aid software
  • Expertise in conflict resolution
  • Capability to review and process a high volume of financial aid files in an efficient and effective manner
  • Skilled in written communication and speaking to effectively present information and respond to questions from students, university colleagues and the public over the telephone, in writing and in person
  • Expertise in providing superb customer service to students and families who are trying to navigate the admission process
  • Skilled in organization and time management, including the ability to juggle a wide variety of tasks and effectively prioritize responsibilities
  • Ability to maintain a high level of professional behavior
  • Ability to operate with mutual respect and trust, inclusiveness, teamwork, change and growth
  • Ability to work independently
  • Ability to consistently provide open communication
  • Ability to be detail oriented, including process-oriented thinking and ability to pay careful attention to detail
  • Demonstrated independent thinking and ability to work well within a team with a high level of professionalism

Minimum Qualifications

  • Bachelor’s Degree
  • General knowledge of financial aid processes, guidelines, and procedures
  • Excellent verbal and written communication skills

Preferred Qualifications

  • Experience with CSS Profile, expertise in federal and institutional need analysis, ability to interpret and analyze income and assets, and knowledge of professional judgment techniques
  • Ability to resolve data integrity issues in and discrepancies within Banner
  • Ability to provide enjoyable and energetic presentations
  • Bilingual English/Spanish skills

Working Environment

  1. Standard office environment.
  2. Noise level is quiet to moderate.

Physical Activities

  1. Ability to sit in front of a computer for an extended period.
  2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. with assistance.

Statement of Other Duties Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) November 21, 2022. This posting will remain open until filled.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 6.

Hourly Range:

The hourly range for this position is $20.43 - $23.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter
  3. Diversity Statement (1 page)

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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