International Application Coordinator

Apply now Job no: 492718
Work type: Staff Full-Time
Location: Denver, CO
Categories: Admission / Financial Aid

The Enrollment Division at the University of Denver works to attract and enroll an optimal mix of qualified students that will enrich the composition of our learning community. The division, which consists of Undergraduate Admission, International Student Admission and Financial Aid, seeks to enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the enrollment team is guided by these values: excellence, innovation, engagement, integrity, inclusiveness, fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our enrollment goals, recruitment strategies and the admission and financial aid processes are designed to enroll a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.

The International Student Admission office is responsible for the recruitment and admission of all undergraduate international students to the University of Denver, as well as the evaluation of all undergraduate international applicants’ foreign educational credentials. The office coordinates communication to all inquirers and applicants, manages the entire application process, including foreign transfer-credit evaluations and collects all required documentation to process student visas.

Position Summary

  • The International Application Coordinator organizes and supervises the application process for all entry terms, first-year and transfer, regular and English Conditional, Early Action and Regular Decision. The Application Coordinator will ensure that applicants receive frequent communication regarding their application status and will deliver completed applications for admission decisions in a timely manner. The position will also gather required immigration documents so that admitted students can receive their I-20s and admission letters as soon as possible. Also, the Application Coordinator will communicate with admitted students to encourage them to deposit and complete their housing applications. The director relies on this position to maintain the application pool so that reports and projections are as reliable as possible. 

Essential Functions:

Undergraduate File Processing Coordinator - From the point of application to an admission decision, the Application Coordinator will shepherd the files to insure smooth communication with applicants, timely follow-up regarding application and immigration documents and prepare the files for admission review. 

INCLUDED: 

  • Coordinate work flow activities with other units (e.g., ISSS, ELC, registrar, orientation, housing). Develops and revises work procedures and systems for various functions in Operations to assure efficient work flow to reduce processing time and costs. Designs or revises form used to complete work activities. Compiles information and prepares activity, performance and other reports.
  • Determines required application documents based on country and curriculum.  This calls for high attention to detail.
  • Recommends purchase of equipment and inventories equipment and supplies. Implements recommendations approved by management. Assist supervisor (Assistant Vice Chancellor) in developing long- and short-range operational goals.
  • Student and Campus Communication - answer complex and technical application questions and provides information about admission and University policies, procedures and services to department staff and outside parties. Work with unusual circumstances or dissatisfied individuals to identify problems and offer solutions or answers. 
  • Undergraduate I-20 Processing - gather required documentation from admitted students to allow smooth and timely issuance of immigration forms so that students may apply for their visas. 

Prospective Student Inquiries – manages the office’s general inbox and responds to questions from prospective students.  Responsible for the response and input of leads that come through inquiry generation tools.

Office Assistant Supervisor - Interview, hire, train and evaluate temporary and student staff who perform a wide variety of complex clerical support activities (incoming and outgoing mail and shipments, document reproduction and printing, application processing, data entry, reception). Reviews progress of work (in conjunction with lead workers and supervisors), to ensure deadlines are met. 

Front Office and Customer Service – provides customer service to walk-in current and prospective students, parents, and community members.  Acts as the primary coverage person for the main office phone line and voicemail. 

Other Functions:  seasonal staff management and main contact/conduit to domestic enrollment processing staff. 

Supervisory Duties: Oversee the interviewing, hiring, and training of one seasonal Office Assistant-Application Processor and 1-2 student assistants. Monitor their schedules and sign their timesheets. Assign regular duties and tasks to them, and supervise their work and conduct.

Knowledge, Skills, and Abilities:

  • Excellent written and spoken communication skills, with ability to simplify complicated processes for non-native speakers of English
  • Ability to work independently and as part of a team
  • Critical thinking skills
  • Cultural sensitivity and patience to work with non-native English speakers
  • Ability to manage multiple and simultaneous tasks and meet deadlines 

Required Qualifications  

  • Bachelor’s degree or an equivalent combination of education and experience
  • Demonstrated proficiency in Slate or other CRM program
  • A year or more experience in college-admission application processing

Preferred Qualifications  

  • Two or more years of experience using Banner and Slate programs; able to run reports and queries, send mass email messages  
  • A year or more experience in managing college-admission application processing                                                                                                      

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. preferred

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on October 8, 2019

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Hourly Range:
The hourly range for the position is $17.50 - $19.40

Please include the following documents with your application:
1. Resume
2. Cover Letter addressing your experience and familiarity with Customer Relations Management software (CRM)

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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