Program Manager, DU/Iliff Joint PhD

Apply now Job no: 492803
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services

The University of Denver and the Iliff School of Theology have partnered to offer the Joint Doctoral Program in the Study of Religion.

The University of Denver's Office of Graduate Education (OGE) strives to provide exceptional leadership and service in advocating for excellence and integrity in all graduate programs at the University of Denver (DU). The office partners with academic units and university administration on recruitment and retention, fellowships and financial aid, academic assessment, career services, veteran services and program review to continually improve the quality of graduate education at DU.

The Iliff School of Theology (Iliff) is a graduate theological school related to the United Methodist Church. Its central mission is the education of persons for effective ministry in Christian churches and other religious communities, for academic leadership, and for the cultivation of justice and peace in local and global contexts.

General Summary

The Program Manager (PM) position is a professional administrative role with a range of responsibilities. The position involves independent judgment and decision making related to the administration of the JDP as necessary. The PM is responsible for management of the JDP office and its operations, including prudent and responsible budgetary management, and for compliance with directives from Program Deans and Directors, institutional policies, and federal and state requirements.

The PM reports to the Director of the JDP and works in close collaboration with the Assistant Director and the OGE Director of Business and Operations to ensure that the JDP functions smoothly. The PM coordinates regularly with administrative staff at Iliff and DU, exchanging information as needed to ensure the effective representation and involvement of both institutions. Because DU is currently responsible for management of the JDP, the PM also takes direction from OGE regarding logistical and procedural matters. The JDP is accountable to the Iliff and DU deans who are charged with administrative oversight of the JDP.

Essential Functions

Administrative Oversight:
Establish and implement administrative processes to ensure the smooth functioning of the JDP. Review the JDP handbook annually to ensure compliance with board directives, institutional policies, and governmental requirements. Advise students in the Program with regard to administrative processes and procedures. Provide faculty with updates on changes to administrative processes and policies, and work with Director to ensure faculty compliance. Collaborate with Iliff Deans Office and Registrars offices at each institution to ensure effective collaboration of JDP course scheduling and posting of JDP eligible courses at each institution prior to the opening of online registration each term. Create, maintain and ensure safety of electronic files. Respond to a high volume of email and voicemail contacts.

Coordination and Communication:
Create and maintain effective avenues of communication between Program Directors, faculty, and students. Serve on the Executive Committee and JDP Committee and vote on administrative matters. Hold town hall forums as needed to inform students of processes, procedures, and updates. Maintain the Programs website, e-mail lists, social media and other electronic resources. In conjunction with the Director, Assistant Director, and communications personnel at both institutions, complete a branding initiative for the Program and promote the Program externally. Liaise with the DU Center for World Languages and Cultures. Coordinate assessment activities. Provide enrollment and demographic data to Registrars and Communications offices at Iliff for annual and semi-annual reports to accrediting agencies. Enter and update JDP enrollment and demographic data in Iliff's systems for annual and semi-annual reports for accrediting and other institutional needs.

Recruitment and Admissions:
Meet with prospective students. Develop and coordinate the administrative aspects of the annual recruitment process. Work with the Director of Graduate Enrollment Management at DU to establish and maintain effective and up-to-date recruitment strategies, including market analysis, outreach, solicitation of student data, electronic promotion of the Program. Develop and maintain an effective constituent relationship management system (e.g. Slate CRM).

Student Support:
Hear and resolve (or refer) student complaints with regard to administrative matters as appropriate. Work with DU and Iliff to address conduct issues and provide student support in accordance with both institutions policies and processes. Answer policy related questions. Facilitate comprehensive exams. Assign GTA appointments in collaboration with the Program Directors. Complete preliminary graduation checks and work with OGE to resolve any discrepancies.

Budget and Planning:
Manage the JDP budget on a day-to-day basis, including but not limited to developing and tracking the annual budget, projecting future revenue and expenditures, projecting tuition income, identifying potential budget shortfalls, developing strategies for maintaining the programs financial stability, preparing and presenting monthly budget reports, all in conjunction with the OGE Director of Business and Operations, the Director, and the Assistant Director. Design and implement effective practices for allocating financial aid and associated GTA compensation, in consultation with the Director and Assistant Director, as necessary. Administer financial aid awards each quarter and monitor student accounts for accuracy. Process financial transactions as necessary for all sources of JDP income and expense, including but not limited to tuition, gifts, and grants. Process faculty and student hires and monitor payroll for accuracy. Prepare planning documents (administrative goals and objectives) for the Program.

Hire and supervise student employees. Conduct performance reviews for JDP student employees.
Perform other duties as assigned.

Knowledge, Skills, and Abilities


  • Must have excellent oral and written communication skills, professional writing and editing experience, and the ability to interpret and explain academic policies and procedures.
  • Must have professional experience with budgetary processes, the ability to research and analyze data, prepare, review, and manage budgets, and solve complex mathematical computations for the purposes of financial aid, budgeting and billing.
  • Must have the ability to plan, coordinate and implement events.
  • Must be capable of building rapport and working professionally with persons of diverse backgrounds, performing well in a complex, multi-task oriented, and fast-paced environment, and quickly re-prioritizing tasks and projects to accommodate changes in scheduling and requests from the Programs Deans and Directors.
  • Must be proficient in Microsoft Word, Excel, and Outlook and have expertise with social media platforms and website maintenance.
  • Must be detail-oriented, a self-starter, a fast learner, have a mature sense of judgment with the ability to solve problems and make decisions on a regular basis while exercising discretion and a high level of professionalism, and be able to work independently and take the initiative.
  • Must be able to work occasional evenings or weekends.


  • Knowledge of academic policies and procedures, experience in creating and managing educational programs.

Required Qualifications

  • Bachelor's degree
  • Masters-level coursework or equivalent combination of education and experience
  • Two years of experience in educational administration

Preferred Qualifications

  • Master's degree
  • Five years of experience working in higher education administration
  • Experience with Banner database system or related database program, PowerPoint, and desktop publishing software.

Work Schedule
8:00 - 4:30, Monday - Friday, extended hours occasionally required.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on November 22, 2019

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Range:
Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.

Please include the following documents with your application:

  1. CV or Resume
  2. Letter of application covering interest, strengths in relation to the job description, and qualification
  3. Names and contact information for three references. Letters of recommendation will be requested during the search.

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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