Assistive Technology Manager

Apply now Job no: 492829
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services

Campus Life and Inclusive Excellence (CLIE) is the student affairs division of the University of Denver. CLIE includes Housing and Residential Education, Academic Resources, Student Engagement, Health and Counseling, and Culture, Access and Transitions.

We are committed to providing students with the support and skills needed to become empowered citizens that positively impact the communities they are a part of, now, and in the future. We do so by challenging student to:

  • Reflect on their values and identities
  • Recognize their strengths and acknowledge areas for further growth
  • Understand the importance of needing support and seeking it
  • Cultivate their passions
  • Foster the public good

DSP is dedicated to giving students with disabilities an equal opportunity to participate in the University’s programs, courses and activities. DSP provides accommodations at no cost to any student who has a documented disability as required by the Americans with Disabilities Act and Section 504 of the Rehabilitation Act and other applicable laws. Accommodations are intended to mitigate the impact of a disability and afford students equitable access to participate in the University’s programs, courses, and activities.

Position Summary

DSP is dedicated to giving students with disabilities an equal opportunity to participate in the University’s programs, courses and activities. DSP provides accommodations at no cost to any student who has a documented disability as required by the Americans with Disabilities Act and Section 504 of the Rehabilitation Act and other applicable laws. Accommodations are intended to mitigate the impact of a disability and afford students equitable access to participate in the University’s programs, courses, and activities.

The Assistive Technology Manager will review supporting documentation and requests for accommodations from students, rendering opinions on appropriate accommodations with a focus on students who have sensory disabilities, mobility loss and those with print disabilities. They will also orient, support and provide guidance to students and their families about the disability accommodations process at the University, and appropriate use of accommodations. In addition, the successful candidate will assist students to learn more about assistive technology (AT) solutions and resources, such as computer screen readers, dictation software, alternate format texts, classroom aids and other technology solutions. This position will manage the Universities alternate format text program and collaborate with faculty and staff, and departments such as the Office of Teaching and Learning (OTL), the Instructional Design team in the Graduate School of Social Work (GSSW) and Information Technology (IT).The Assistive Technology Manager will report to the Associate Director of the of the Disability Services Program (DSP) and will serve as an interactive member of the DSP accommodation review team including assisting with other department responsibilities and tasks as assigned.

Essential Functions

  • Accommodation Review and Approval
    • Review and determine eligibility for accommodation from enrolled students by working directly with students to gather additional information, provide information about the request process and orient students to processes and procedures for approved accommodations.
    • Attend and collaborate in bi-weekly accommodation review team meetings to achieve a considered review of difficult or complex requests for accommodation and/or work to identify efficiencies and/or solutions to accommodation related concerns.
    • Provide support for a caseload of students with a focus on students who use assistive technology and students with sensory, physical and temporary disabilities.
    • Evaluate current skill and knowledge of assistive technology options to determine what options best meet student needs.
    • Evaluations to include noncomputer-based equipment and hardware as well as computer-based hardware, software, apps for mobile devices and referral to outside resources, support and solutions.
  • Assistive Technology Management
    • Oversee the Alternate Format Text (AFT) production program for enrolled students including e-text, e-music, Braille, enlarged print, etc. Monitoring the accuracy, quality and timeliness of request fulfillment.
    • Supervise Closed Captioning production, often with short turn-around times.
    • Maintain and provide problem solving support for the fleet of computers used by students who test in the DSP Testing Center.
    • Work with leadership to develop a plan for targeted expansion of the DSP Assistive Technology Lab and projecting future budgeting needs.
    • Monitor and update the DSP departmental website in a proactive manner to ensure that content is current, compliant with accessibility standards and pages are free of errors.
    • Conduct ongoing needs assessments and evaluations to determine the efficacy of assistive technology solutions and to recommend future enhancements.
    • Other duties as assigned.
  • Collaboration, Training, and Outreach
    • Develop relationships with campus partners to support access for students with disabilities to University course materials, programs and services. Key partnerships will include instructional designers in the various colleges and the Office for Teaching and Learning (OTL), Information Technology (IT) and the Universities ADA Coordinator.
    • Collaborate with academic departments to ensure provision of appropriate resources for students participating in field placements, intern and externships, coops, on-line programs, etc.
    • Develop and conduct trainings/workshops/demonstrations for students, staff and faculty on an ongoing basis in the areas of accessibility, assistive technology use and Universal Design for Learning.
    • Consult with other CLIE division offices including Academic Advising, Learning Effectiveness Program, and Student Outreach & Support to provide support, resources and referrals. 
  • Supervision
    • Hire, train, supervise, and evaluate, part-time, undergraduate, graduate and possibly intern and paraprofessional staff to support the alternate text format (AFT) program and other work of the office.
  • Education and Training:
    • Attend and participate in department, division, and university wide professional development opportunities.
      Participate in professional development to gain additional understanding of the Universities obligations associated with compliance with applicable laws including but not limited to Section 504 and the ADAAA as well as updates and changes in current and emerging technology solutions for equitable access.

Knowledge, Skills, and Abilities

  • Excellent written and oral communication skills.
  • Ability to write reports, proposals and correspondence.
  • Ability to teach and provide in person trainings, workshops and present information effectively associated with assistive and adaptive technologies and respond to questions from individuals (staff, faculty, students, parents and other professionals).
  • Ability to compute rates, ratios, and percentages. Ability to apply concepts and analyze relevant data such as percentage ratios and proportions to practical solutions.
  • Ability to problem solve hardware and software conflicts.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists while working within strict deadlines and providing timely responses to students, faculty and other constituents.
  • Employee must have the ability to work independently. Employee will be asked to assist with other office functions when available, i.e. represent the office at official activities such as resource fairs, responding to inquiries about the program, accommodations; routine office errands; other duties as assigned.
  • While performing the duties of this job, the employee is regularly required to sit and be able to operate work related equipment. Some local travel may be required to attend related functions and trainings, or to deliver/retrieve off campus equipment and materials.
  • The employee is frequently required to communicate verbally with students and employees of the University as well as visitors. The employee must be able to move about the campus and office with capability of transporting objects of up to 25 lbs.
  • Reasonable accommodations may be made to enable an employee with a disability to perform the essential functions.
  • The employee works in a standard office environment.
  • The noise level in the work environment is usually moderate.

Required Qualifications

  • Bachelor's degree from an accredited institution such as Counseling, Rehabilitation Counseling, Education, Special Education, Psychology, Assistive Technology, Instructional Technology, Rehabilitation Engineering, Occupational Therapy or related field.
  • 2 years of experience working with persons with disabilities
  • 1-year experience with Assistive Technology such as screen readers (i.e. Kurzweil, JAWS), Dragon Naturally Speaking, Braille translation software, Smart Pens, etc.
  • Experience with configuring computers for support of adaptive software and hardware used by those with disabilities. 
  • Demonstrated ability to review and interpret psychoeducational evaluations and other forms of supporting documentation provided to accompany requests for accommodation. This can be demonstrated through coursework, work experience or a combination.

Preferred Qualifications

  • Experience with reviewing and evaluating documentation to determine accommodations in a higher education or employment setting.
  • One or more years supervision experience in a postsecondary setting.
  • Certification in the area of Adaptive Technology, such as RESNA Certification as a Assistive Technology Professional, Adobe PDF Accessibility Trainer
  • Knowledge of federal laws and regulations governing the provision of services to persons with disabilities including the ADA and Sections 504 of the Rehabilitation Act
  • Knowledge of Accommodate or other disability accommodation tracking software and Banner.
  • Knowledge of learning theory, assessment, instructional design and Universal Design for Learning concepts.

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to work on a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
This position requires employees to work onsite Monday - Friday, 8:00am-4:30pm with some weekends, evenings and holidays. (Schedules vary by department and position)

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on December 9, 2019.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Range:
Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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