Director of Housing Operations

Apply now Job no: 493228
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services, Admin / Executive / Office Support

Student Affairs and Inclusive Excellence (SAIE) includes Housing and Residential Education, Academic Advising, Learning Effectiveness Program, Disability Services Program, Student Outreach and Support, Student Rights and Responsibilities, Sustainability, Inclusion and Equity Education, Health and Counseling, the Office of Student Engagement, Fraternity and Sorority Life, Discoveries Orientation, Parent and Family Engagement, the Cultural Center, Spiritual Life, Veterans Services, and Access and Transitions programs.

We are committed to providing students with the support and skills needed to become empowered citizens that positively impact the communities they are a part of, now, and in the future. We do so by challenging the student to:

  • Reflect on their values and identities;
  • Recognize their strengths and acknowledge areas for further growth;
  • Understand the importance of needing support and seeking it;
  • Cultivate their passions; and
  • Foster the public good.

Housing and Residential Education (HRE) at the University of Denver will cultivate individuals and communities through creating and fostering growth-centered and educational living environments and outreach programs. We will embody dynamic change and innovation within our core values of Diversity and Social Justice, Sustainability, and Student and Staff support and development. We will represent and strengthen our core values in the following ways:

Diversity & Social Justice Vision

  • Enriching social justice and diversity programming for students.
  • Enhancing social justice and diversity training for all staff members.
  • Creating and sustaining liaisons with other diversity groups on campus.

Sustainability Vision

  • Developing and promoting greener residence hall facilities.
  • Providing educational opportunities focusing on sustainability for residents and staff.
  • Inspiring residents and staff to consciously make environmentally and socially-responsible decisions.

Student Support & Development Vision

  • Developing and enhancing innovative student programming opportunities.
  • Increasing knowledge and impact of RHA and residence hall leadership teams.
  • Performing proactive and educational student conduct meetings.

Staff Support & Development Vision

  • Providing professional staff with the skills and confidence to excel in current and future positions.
  • Advancing staff training in the areas of social justice, sustainability, campus relationships & dynamics, and positive organizational change.

Position Summary

The Director of Housing Operations strives to offer students a high quality and meaningful residential community experience. The director collaborates with campus and divisional partners to support the housing occupancy and facilities management for campus housing and operations. The Director supervises full time staff including Assistant Directors and the Communications and Marketing Manager. Leadership of this group includes heading up the administration, planning and visionary oversight of all occupancy efforts, facility management and communication plans using best practices and efforts to create inclusive campus housing communities. Under the administrative direction of the SAIE leadership, this position provides a visionary lead and administration for the student housing program for the University; directs housing operations including but not limited to occupancy and facilities management, marketing/social media, off-campus support, budget and coordination of housing assessment efforts. The Director for Housing is also responsible for execution of the strategic plan for area.

Essential Functions

Departmental Leadership

  • Partners with the Director of Residential Education to provide a comprehensive strategic vision, assessment plan, and management of Housing and Residential Education.
  • In partnership with Divisional Leadership engages in financial modeling for campus housing occupancy.
  • Supervises, evaluates, and assess Assistant Directors, Communication and Marketing Manager, and other housing staff.
  • Oversees the communication and marketing.
  • Leads training for Housing and Residential Education (HRE) staff.
  • Supervises full time and part time staff.
  • Represent HRE at divisional and university wide committees.
  • Lead with inclusive and equitable lens to create and support a team and all housing systems.
  • Serve as Chair of the Dining Committee university-wide.
  • Oversight of all Residence halls, Apartment and Housing front desk operations.
  • Serve as part of the HRE senior leadership team.


  • Manage the strategy and execution of day to day operations for both facilities and occupancy.
  • Manage and develop operational forecasts for both facilities and occupancy that directly impact University functions.
  • Responsible for the oversight, creation and reporting of housing assignments currently consisting of six residence halls, nine apartment complexes and fraternity and sorority properties.
  • Responsible for forecasting, training and implementation of new housing software needs.
  • Responsible for the quarterly billing of all housing assignments and meal plans.
  • Responsible for creating and maintaining current and future occupancy plans and reports by being a liaison when necessary with departments, including but not limited to Financial Services, Athletics, Study Abroad, Disability Services, Center for Multicultural Excellence, International House, Living and Learning Communities.
  • Create and curate occupancy reports weekly and as needed by the department and division.
  • Serves as the appeal for the contract release process.
  • Provide oversight of all room selection processes.


  • Provide oversight of day to day facilities management.
  • Responsible for training and developing HRE staff and FSL staff on StarRez software, C-Cure, and other platforms.
  • Conduct yearly review of Housing Contract.
  • Responsible for the vendor management of internal and external stakeholders.
  • Serve as the liaison to facilities management.
  • Project and plan in (conjunction with divisional leadership) HRE property capital projects.
  • Participates in the Housing and Residential Education on-call duty system.
  • Manage and coordinate transitional periods of move in, move out, breaks and summer housing.
  • Oversee the Early Arrival Process.

Crisis Management

  • Participates in the 24 hour on call rotation as a Senior Leader on Call.
  • In collaboration with departmental leadership manages Crisis that occurs in the residence halls and apartments.

Other duties as assigned

  • In collaboration with Divisional and Departmental Leadership serves on committees, supports divisional and departmental planning, and other duties as assigned.

Knowledge, Skills, and Abilities

  • This position involves meetings with students, parents and writing memos and reports.
  • Effective written and verbal communication skills.
  • Ability to work with budgets, purchase orders, and general record keeping.
  • Cultural competency.
  • Solid mathematical skills and general familiarity with accounting methods.
  • Solid understanding of Microsoft Office products, including Excel, Access, and Word.
  • Ability to analyze complex problems and arrive at innovative solutions.
  • Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to work with budgets, purchase orders, and general record keeping.

Required Qualifications

  • Master's degree in Student Personnel/Higher Education, Business Administration, Facilities Planning and Management or related field.
  • 4 years of full-time post Master's degree work experience in housing operations.
  • Experience with StarRez housing software, or comparable housing database experience.
  • Experience with facilities management, supervision of professional staff & students, project management.
  • Proven commitment to advancing diversity, equity, and inclusion.

Preferred Qualifications

  • Experience supervising and recruiting a high performing, passion driven and culturally/socially diverse team.
  • Demonstrated knowledge of assessing residence hall climate and the ability to implement change based on assessments.
  • Proven ability to motivate, celebrate and encourage a team where expectations are high and resources are limited.
  • Ability to be flexible in a fast-paced day-to-day operation.
  • Talented in developing campus partnerships and skilled at advocating for the needs of the Housing & Residential Education team.
  • Experience in change management through assessment, restructure and re-imagining organizations.
  • Experience with Blackboard, Qualtrics, Banner and C-Cure.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. with some weekends, evenings and holidays. This position includes on-call duties. 

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on Friday, September 4, 2020.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Range
Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

Applications close:

Back to search results Apply now Refer a friend

Share this:

| More

We're Here to Help

Browse our knowledge base for help with frequently asked questions or submit a ticket

Submit a Ticket

2019 Forbes Best-In-State Employer Colorado image

University of Denver is proud to be ranked
among the top five Best Employers in Colorado