Associate Director of Graduate Enrollment CRM and Systems

Apply now Job no: 493312
Work type: Staff Full-Time
Location: Denver, CO
Categories: Admission / Financial Aid, Information Technology

The Office of Graduate Education (OGE) strives to provide exceptional leadership and service in advocating for excellence and integrity in all graduate programs at the University of Denver. Dedicated to quality, innovation, engagement, integrity, and inclusion, the OGE maintains the highest standards in enrollment management and student Services, focused on providing an excellent experience from inquiry to alumni association.

Under the direction of the Senior Vice Provost for Research & Graduate Education and the Associate Provost for Graduate Education, OGE partners with deans, academic units, GSG and University governance on recruitment and retention, fellowships and financial aid, academic assessment, and program review to continually improve the quality of graduate education at DU. In consultation with the Provost and Graduate Council, OGE is responsible for the authorship and oversight of graduate policy, upholding standards with fairness and respect to all. 

The University of Denver is committed to building and fostering a culture of deep engagement and philanthropy in support of our institution as we implement the DU IMPACT 2025 vision. The University of Denver and DU’s Office of Graduate Education deeply values inclusive excellence, recognizing that its success is dependent on how well it values, engages, and includes the rich diversity of constituents. You can learn more about inclusive excellence at the University of Denver by visiting the Office of Diversity, Equity and Inclusion’s website. As a part of that effort, we are continuing to grow a team of collaborative, curious, results-oriented, and mission-driven professionals who value inclusivity and who possess a deep respect for one another and for our shared profession.

Position Summary

Reporting to the Associate Provost for Graduate Education, the Associate Director of Graduate Enrollment CRM and Systems is responsible for the functional support, ensuring the student systems operate efficiently and effectively by identifying, designing, and applying the most effective technologic and business practice solutions. The position applies demonstrated expertise and leadership to guide the departments and users of the supported systems to the most effective use of the systems to achieve the goals of each graduate academic unit and the strategic mission of the University of Denver. The goal of this position is to optimize the value derived from the use of the administrative and student systems. This position will be working remotely until deemed safe to return to campus.  

Essential Functions

  • Lead individual team projects and Slate working groups of up to 15 people, including scheduling, setting and executing the agenda, providing follow up notes and educating the campus Slate community of changes and updates to the systems. Co-lead the Slate user group, which includes over 25 users from across campus.
  • The Associate Director interfaces daily with the Associate Provost for Graduate Education to analyze business practices, evaluate needs of the unit, and review and recommend software to improve efficiency and leverage functionality.
  • Collaborates with departments to provide support in designing and maintaining application forms and enhancing existing applications. Defines system requirements and priorities and offers viable alternatives where necessary. Coordinates and manages the efforts of staff to locate, assess, install, test, and maintain systems. Organizes conversions and upgrades to vendor systems.
  • Provides technical training, guidance, and resource support for end users, departmental staff, and the OGE team.
  • Directs the OGE team and functions as a project lead. Provides exceptional leadership and coordination on projects assigned to any contracted consultants and other OGE staff members.
  • The position interfaces regularly with the Enrollment team in OGE to analyze business practices, evaluate needs of the unit, and review and recommend software to improve efficiency and leverage functionality.
  • Works collaboratively with administrative offices and academic departments to define, develop and document office and inter-office policies and procedures.
  • Collaborate with IT Systems Engineers, Database Administrators and other technical staff to maintain student systems, facilitate upgrades, and act as the liaison between the end-user and technical support group.
  • Develops, plans, and participates in the testing of upgrades and new releases. Creates training plans and documentation to conduct training sessions related to student software systems and processes.
  • Utilizes existing Slate CRM, including writing custom SQL, for queries, departmental reporting, business processes/integrations, and email campaigns.
  • Maintains the Slate CRM data environment, including creating, improving and documenting data fields, rules, and uploads.
  • Works with third-party vendors who offer additional online program options to setup/troubleshoot/enhance integrations and manage any data issues that may arise.
  • Evaluate and either approve or deny Slate admissions access requests for new users.
  • Attend and participate in OGE sponsored on/off campus events.
  • Other duties as assigned by supervisor. 

Knowledge, Skills, and Abilities

  • Exceptional analytical and decision-making skills.
  • Ability to prioritize and delegate projects, multi-task, and to mentor and manage the OGE's office staff to do the same.
  • Project management skills that include but are not limited to the following: supervising others, fostering leadership amongst the team, cultivating staff development, personal organization, strong negotiation skills, ability to continually evaluate staff performance and deliver constructive feedback, problem solving skills, and organizational awareness to ensure goals and objectives are completed on time.
  • Ability to analyze and engineer complex multi-function technical projects.
  • Strong data analytics skills.
  • High level of accuracy and organization.
  • Strong interpersonal skills.
  • Excellent verbal and written communication skills.
  • Ability to carry out needs assessment, system integration and design support and general change management support. 

Required Qualifications

  • Bachelor's degree, or equivalent years of experience and education.
  • 3 years of work experience with system implementation, including working with faculty, staff, and/or customers to establish and achieve desired outcomes.
  • Experience with a CRM.
  • Experience with an Admissions or Student Information System. 

Preferred Qualifications

  • Bachelor's degree in Information Systems, Computer Science or Business, or a related field of study.
  • Prior experience working in Admissions/Enrollment.
  • Previous experience with Slate.
  • Previous experience with Ellucian (SunGard) Banner/Admissions module.
  • Working knowledge of SQL and Javascript.
  • Experience creating a data transfer mapping and implementing integrations between multiple systems. 

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. with extended hours occasionally required.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on Tuesday, November 17, 2020.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Range
Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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