Assistant Director of Banquet Operations, Knoebel Events
Job no: 493707
Work type: Staff Full-Time
Location: Denver, CO
Categories: Community Engagement, Events, Student Affairs / Services
This position operates within the Fritz Knoebel School of Hospitality Management at the University of Denver. This role works within the business units, Knoebel Events and Beans, which are parts of the hospitality school. More information about Knoebel Events can be found at https://knoebelevents.com/ and more information about the Fritz Knoebel School of Hospitality Management can be found at https://daniels.du.edu/hospitality-management/.
The Fritz Knoebel School of Hospitality Management in the Daniels College of Business at the University of Denver seeks to hire an industry professional as the Assistant Director of Banquet Operations for Knoebel Events, the schools primary business unit. This role works directly with the full- time events team at the hospitality school to create and execute the strategy and performance goals at Knoebel Events. The incumbent will work with all DU internal and external event clients hosting events within the school. This team member will oversee and train all student staff and student managers who are part of the events team and the student staff at the Beans Coffee Shop. The individual in this role will oversee all operational components of events that take place in the building as well as operational functions for the Beans Coffee Shop.
- Works with the team to develop long term strategies, goals and work flows for the Knoebel Events operation.
- Manages all day-of event execution and set up details; ensures that setup of chairs, tables, stages, decorations or other equipment is in accordance with contract requirements and with safety, fire, and health codes.
- Makes or arranges for last minute adjustments in room or equipment setup at the request of a guest.
- Oversees the details concerning the opening and security of the facilities before and after events, writes event reports noting attendance, times, and significant problems.
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless guest service.
- Directly supervises all event support staff including 8-10 student managers and up to 50 students working at the event center and Beans coffee shops.
- Resolves problems or complaints from guests during events in accordance with established policies and procedures.
- Participates in the interviewing and hiring process for all student staff for Knoebel Events and Beans Coffee Shop.
- Participates in the training process for the Beans Coffee Shop managers and student staff.
- Manages all operational duties for Knoebel Events such as student scheduling, liquor inventory, linen inventory and day-of event execution and management.
- Guides/mentors/develops/coaches/evaluates student workers for Knoebel Events and Beans Coffee Shop.
- Supports student managers in daily operations, guides in annual transition between teams.
- Provides operational supervision of Beans outlets according to Fritz Knoebel productivity, service and financial standards.
- Attends all required management meetings; arranges and conducts all student staff quarterly trainings.
- Manages and documents the performance of all direct reports - counsel and discipline per DU HR guidelines.
- Works directly with clients on event day to ensure the success of the events.
- Ensures the facility is well kept and presentable and that any maintenance, safety or security issues are addressed promptly.
- Orders and maintains inventory of all alcoholic and non-alcoholic beverages sold/served across the bar.
- Calculates/tracks beverage cost on a monthly basis.
- Reacts accordingly to varying business levels - makes changes in schedules and purchases as needed to positively impact operational results.
Knowledge, Skills, and Abilities
- Strong leadership and training skills.
- Ability to write routine reports and correspondence.
- Strong communication skills required, including communication with customers using the written and spoken word.
- Ability to read and interpret documents such as profit and loss statements and budgets.
- Ability to calculate inventory, inventory needs, and production requirements.
- Ability to affirmatively address problems involving several variables and/or locations.
- Employee plans own work and oversees the work of others and is expected to deal with specialized situations and make independent decisions.
- Ability to effectively work with hospitality technology.
- Ability to effectively mentor/guide the work of student managers and student employees.
- Knowledge of event planning and strong time management skills.
- High level of organizational skills including the ability to coordinate numerous tasks simultaneously and attention to detail.
- Strong understanding of Microsoft Office Suite.
- Ability to work well with various constituencies including donors, board of directors, alumni, students, faculty and staff, clients and parents.
- Knowledge of state and local health code guidelines.
- Familiar with different POS systems.
- Bachelor's degree.
- Two years of managerial experience in banquet operations or events.
- Ability to obtain and retain ServSafe Food and Alcohol certifications and SerSafe Alcohol active instructor certification.
- Bachelor's degree in hospitality or business.
- Active ServSafe Food and Alcohol certifications, active ServSafe Alcohol instructor certification.
- Three or more years of managerial/training experience in a banquet or events setting.
- Restaurant or Coffee Shop operational knowledge.
Work hours vary from week to week and include nights and weekends.
For best consideration, please submit your application materials by 4:00 p.m. (MST) on Tuesday, May 4th 2021.
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number
The salary grade for the position is 9.
The salary range for this position is $56,000 - $61,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
2. Cover Letter
The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.
All offers of employment are based upon satisfactory completion of a criminal history background check.