Assistant Director, Housing and Residential Education

Apply now Job no: 493710
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services, Admin / Executive / Office Support

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver. SAIE includes Housing and Residential Education, Student Engagement, Fraternity and Sorority Life, Health and Counseling, Inclusion & Equity Education, Disability Services Program, Cultural Center, Access & Transitions, Learning Effectives Program, Veterans Services, Student Outreach and Support, Student Rights & Responsibilities, Budget, Operations and Division Resources, New Student and Family Programs, Community and Driscoll Commons.

We are committed to providing students with the support and skills needed to become empowered citizens that positively impact the communities they are a part of, now, and in the future. We do so by challenging student to:

  • Reflect on their values and identities;
  • Recognize their strengths and acknowledge areas for further growth;
  • Understand the importance of needing support and seeking it;
  • Cultivate their passions; and
  • Foster the public good.

Department Introduction

The Housing and Residential Education staff at the University of Denver provides housing and support services for 2900+ students living within University housing. The Assistant Director (AD) position is a full-time, live off professional staff member who plays an integral role in creating a residential life program that encourages student and community engagement. The Assistant Director plays a significant role in furthering the mission of the University of Denver, the strategic initiatives of the Division of Student Affairs and Inclusive Excellence and the mission, vision, and core values of Housing and Residential Education.

Housing and Residential Education strives for a community that supports academic achievement and success, personal growth and development, a respectful and inclusive environment which promotes diversity, promotes community service, and fosters leadership development and an engaged staff and student. The Assistant Director will help achieve these goals through effective administration, advising, supervision, positive role-modeling, and hands on involvement.

Position Summary

Under the supervision of the Executive Director, the Assistant Director performs a variety of important daily operations such as facility management, supervision and oversight of Fraternity & Sorority Life Housing properties, key management, supporting residential operations, providing leadership for department committees, and serving on divisional and University committees or task forces. In addition to the essential duties listed, the ADs provide overall vision and leadership in the development of a robust academic and social environment for residents, while creating and maintaining a high level of safety, security, and well-being for all residents.

Essential Functions


  • Serve as the liaison with Facilities Management and Custodial services in all matters related to building maintenance, including day-to-day issues, preventative maintenance, emergency maintenance, and short/long term projects.
  • Communicate and be responsive with stakeholders regarding maintenance issues.
  • Coordinate the damage billing process.
  • Serves as the primary contact and work closely with vendors and coordinate orders for equipment, furniture, and other large purchases.
  • Conduct, coordinate, and manage furniture and storage areas for inventory, moves, and purchases.
  • Participate in construction meetings and planning events related to projects.
  • Track and follow up on repair requests, custodial concerns, and facility damages.


  • Serve as the liaison with Department of Campus Safety, Pioneer ID Office, and IT.
  • Manage all aspects of the key inventory, card access, and outside door access to residence halls and apartments processes.
  • Address security issues as they relate to facilities.
  • Participate and/or lead cross training efforts on the various software utilized by DU (StarRez, C-Cure, Blackboard, TMA, Persona, Banner).

Fraternity & Sorority Life

  • Maintain housing processes, contracts, and assignments for Fraternity & Sorority Life.
  • Responsible for the recruitment, selection, training, and supervision of assigned Fraternity & Sorority Life House Managers.
  • Responsible for the development and enforcement of facilities and occupancy procedures for Fraternity & Sorority Life housing.
  • Serve as the primary contact and liaison with Fraternity & Sorority Life.
  • Participate in Fraternity & Sorority house facilities checks as appropriate and necessary.

Staff Training, Supervision, and Development

  • Directly supervise, train, and evaluate Fraternity & Sorority Life House Managers.
  • Provide staff direction, support, and professional development during staff meetings.
  • Attend regularly scheduled one on one meetings with your House Managers.
  • Provide routine performance evaluations House Managers and indirectly for other HRE staff.
  • Create a supportive environment that promotes the professional and personal development of each staff member.

Administrative Functions

  • Develop a working knowledge of all Housing and Residential Education operations.
  • Maintain work schedule designed to provide maximum accessibility and involvement with staff and students. It is expected that the Assistant Director will be available during periodic night and weekend commitments.
  • Demonstrate effective communication, planning, and organizational skills.
  • Perform administrative tasks associated with hall closing and opening and participate in departmental staffing of check-in/out.
  • Facilitate and foster positive working relationships with other DU departments.
  • Maintain office management information and supplies.
  • Provide resources and support for the activities and programs in the building/community.

Student Rights Responsibilities

  • Support Student Rights & Responsibilities for the process of Open Space Violations.
  • Properly report all alleged violations of the Guide to Residence Living, Honor Code, and other University policies.

Duty Responsibilities

  • Participate in a 24/7 Senior Administrator on-call duty and emergency response system for the entire DU residential population.
  • While on duty, serve as a resource to all RDs, GRDs, and Student Staff.
  • The On-Duty Assistant Director will follow duty procedures and respond to all emergency and crisis calls and assist all staff in managing these situations.
  • The On-Duty Assistant Director will keep the Executive Director for Housing and Residential Education, Student Affairs and Executive Leadership Team informed of life-threatening emergencies or serious disruptions that may require campus intervention or follow-up.
  • Notify appropriate staff members regarding situations that impact the residence halls and/or students in the residence halls.
  • Input all student of concern information and communication into the student behavioral database system.

Student Development Functions

  • Provide advice, support, assistance and referrals to all HRE staff as well as residents.
  • Be available for referrals, conflict mediation, crisis intervention and appropriate follow-up.
  • Develop working relationship with Campus Partners through regular meetings and on-going communication.
  • Serve as a referral agent to other departments including the Department of Campus Safety, Student Rights and Responsibilities, Health and Counseling Center, Student Outreach and Support, and other University related services.

Departmental Duties

  • Attend, participate, and sometimes lead Department and University meetings.
  • Attend regularly scheduled one on one supervisory meetings with the Executive Director.
  • Assist in the recruitment and selection of RDs and other professional staff members.
  • Assist in the recruitment and selection of GRDs and student staff positions.
  • Assist in the departmental training of professional and student staff members.
  • Provide oversight for assigned HRE committees.
  • Serve on divisional committees or task forces (as assigned).
  • Develop working relationships with key campus partners, including but not limited to: Department of Campus Safety, Student Rights and Responsibilities, Office of the Vice Chancellor, Office of Student Engagement, Fraternity and Sorority Life, Parent and Family Programs, Health and Counseling Center, Student Outreach and Support, and other University related services.
  • Attend events and programs sponsored by the department and/or the Division of Student Affairs and Inclusive Excellence, including those that periodically occur on weekends and evenings.

Other duties as assigned

Knowledge, Skills, and Abilities

  • Foster an atmosphere in the department and residential community that supports the departmental, division and University missions.
  • Advancing social justice through daily practices and policies as well as through programming initiatives and community building.
  • Effective written and verbal communication skills.
  • Understanding and appreciation for assessment.
  • Strong communication and interpersonal competencies that demonstrate intelligence and integrity, and a commitment to exemplary customer service and sustainability.
  • Knowledge of relevant federal and state laws.
  • Knowledge of legal issues and risk management practices.
  • Understanding regarding Housing operations, processes, front desk operations, FSL housing
    considerations, and facilities.
  • Strong operational experience. 
  • Strong leadership experience.

Required Qualifications

  • Master's degree.
  • Demonstrated record of building teams and collaborative partnerships with colleagues and key stakeholder groups.
  • Experience designing trainings for and with diverse student and employee populations, and a demonstrated commitment to equity and social justice.

Preferred Qualifications

  • Two years of post-Master work experience within residence life.
  • Demonstrated leadership and supervisory experience with professional and student staff.
  • Ability to work effectively with staff and students.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on Monday, May 10th, 2021.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number
The salary grade for the position is 8.

Salary Range
The salary range for this position is $48,000 - $52,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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