Assistant Director of Graduate Financial Aid

Apply now Job no: 494277
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services, Admission / Financial Aid, Academic Advising, Business Operations / Services, Admin / Executive / Office Support

The Enrollment Division at the University of Denver works to attract and enroll an optimal mix of qualified students that will enrich the composition of our learning community. The division, which consists of Undergraduate Admission, International Student Admission, and Financial Aid, seeks to enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society.

Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the enrollment team is guided by these values: excellence, innovation, engagement, integrity, inclusiveness, fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our enrollment goals, recruitment strategies and the admission and financial aid processes are designed to enroll a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.

Position Summary

Under the supervision of the Associate Director of Financial Aid Advising, the Assistant Director of Financial Aid has primary responsibility for specific program, training, and monitoring needs. The assistant director also develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU with primary responsibilities of student support for online education programs and program support for online education partners, and provides professional advising service. When requested the Assistant Director evaluates and assesses documented changes in financial circumstances that occur in a students family during the course of an academic year and exercises professional judgment in making adjustments to data elements in the formula that determines ability to pay.

Essential Functions

Program Responsibilities and Leadership

  • Designs, implements, and maintains financial aid programs for students with an emphasis on graduate students.
  • Maintains supportive, and positive relationships with DU's graduate units by working with enrollment, scholarship, and financial aid personnel in academic units across campus.
  • Participates in meetings with graduate partners and serves as the main contact regarding graduate education matters.
  • Regularly engages with DU's graduate online partners and serves as a liaison to discuss and resolve and financial aid matters.
  • Directs private and graduate loan processing to ensure accurate and timely awards and disbursements.  Seeks lender and student feedback via periodic Requests for Information and manages DU's relationship with preferred lenders by providing loan periods, policies, and other financial aid information.
  • Monitors and completes workflow progress for applicants, focusing primarily on graduate students.
  • Develops and recommends policies and procedures for graduate aid to ensure compliance with financial aid rule and regulations.
  • Helps coordinate and contributes to financial aid outreach and financial literacy programming.
  • Recruits trains, supervises, trains, evaluates, and mentors two fulltime financial aid staff members.
  • Continually evaluates processes and team needs to identify efficiencies, innovations and recommends improvements to senior staff.

Professional Advising Services:

  • Works with prospective students, continuing students, and members of the DU community in a personalized way on the financial aid application process, eligibility, need analysis, awards, disbursement, federal/state institutional policy, and the rights and responsibilities of receiving financial aid.
  • Maintains a thorough knowledge of financial aid topics including costs of attendance, federal and institutional need analysis, award packaging, types of financial aid, outside resources, payment and financing options, lender selection, loan applications and certifications, billing, disbursement dates, aid applications, withdrawals, re-admits, timelines/deadlines, and financial aid policies and procedures.
  • Manages highly sensitive financial and personal issues; must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality, and adhere to FERPA regulations.

Financial Aid Knowledge

  • Assesses a family's ability to pay for educational expenses by evaluating income and assets reported on the FAFSA, CSS Profile, federal tax returns, and other financial documents.  The Assistant Director serves as an expert in need analysis, federal and institutional methodologies, and can explain complex financial aid calculations, as well as the results and rationale behind financial aid awarding, in an easy to understand manner. Routinely responsible for reviewing current financial circumstances of DU students and applying professional judgment for special circumstances appeal cases.
  • Researches and resolves student issues, which includes completing verification and file reviews, resolving FAFSA comment codes and rejects, packaging aid revisions, adjusting student budgets, correcting over awards, and monitoring students' satisfactory academic progress.
  • Provides financial aid outreach to the broader community as requested.

Professional Development:

  • Maintains and adheres to current federal and state regulations and internal policies and procedures to ensure accurate and efficient interpretation of information and program compliance.  Handles numerous complex tasks with attention to detail in a fast-paced environment. Works with the other financial aid staff to deliver high quality service to students and the campus community.

Supervisory Duties:

  • Actively manages, trains, and guides financial aid team members.  Ensures assigned work is completed accurately and efficiently.  Provides timely and effective feedback to staff and serves as a role model and mentor for their success. 

Knowledge, Skills, and Abilities

  • Requires thorough understanding of federal and institutional need analysis methodologies and strong skills in federal and institutional financial aid regulations, policies, and procedures.
  • Must demonstrate strong skills in conflict resolution, verbal and written communication, time management, and human relations.
  • The position requires proficiency with standard MS Office software applications.
  • Proficiency with SCT Banner and the ability to resolve data integrity issues and discrepancies within the system is preferred.
    Like all positions in the the enrollment division, the assistant director will be treated as a professional and is expected to act accordingly. Professional behavior includes, but is not limited to: constant open communication, mutual respect and trust, inclusiveness, teamwork, change and growth, and a commitment to providing exceptional customer service. Some weeknight/weekend and holiday work is required. The Assistant Director will travel to financial aid workshops and conferences.
  • Language skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic and intermediate algebra.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with complex problems.
  • The assistant director must demonstrate strong overall and program specific financial aid knowledge, and must have strong skills in conflict resolution, verbal and written communication, time management, and human relations. The position requires proficiency with standard MS Office software applications.

Required Qualifications

  • Bachelors Degree.
  • Proficient knowledge of financial aid processes, guidelines, and procedures including five years of higher education experience.
  • CPA or Masters degree may substitute for experience.

Preferred Qualifications

  • Masters Degree.
  • Five years or more of direct financial aid office experience with preference for work in an office using institutional methodology.
  • Supervisory experience.

Working Environment

Our student advising office experiences an extremely high volume of inquiries at the start of academic terms and around financial aid deadlines. The work space is open cubicles in a large room shared amongst multiple staff, thus the Advisor must work effectively in an environment that is often busy with multiple activities taking place at the same time. Some weeknight, weekend and holiday work is required. The Advisor will travel to financial aid workshops and conferences.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
Applications will continue to be reviewed until the position is filled. 

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 10.

Salary Range:
The salary range for this position is $55,000 - $60,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

Applications close:

Back to search results Apply now Refer a friend

Share this:

| More

We're Here to Help

Browse our knowledge base for help with frequently asked questions or submit a ticket

Submit a Ticket

2019 Forbes Best-In-State Employer Colorado image

University of Denver is proud to be ranked
among the top five Best Employers in Colorado