The University of Denver has the distinction of being the oldest independent university in the Rocky Mountain region, giving it a tradition of 150 years of academic excellence. The University of Denver's college of professional and continuing studies, University College, is a leader in adult education, providing fully accredited and affordable educational experiences specifically designed for busy adults.
The Enrollment Manager is responsible for delivering an exceptional student experience in managing enrollment for University Colleges Frontline Manager Leadership Program (FMLP), a custom corporate online certificate program for undergraduate post-traditional learners. Reporting to the Director of Enrollment for University College, the position will manage enrollment, lead student onboarding, serve as the primary University administrative contact for FMLP students, assist the Program Director with management of adjunct faculty coaches, and pro-actively deliver superior, student-centered academic coaching and advising on issues directly and indirectly related to FMLP students’ academic progress, and performance.
- Pro-actively engage with Program applicants to facilitate their enrollment through a variety of communication channels (phone, email, text) and register them for the Program.
- Effectively use customer relationship management software and other technology tools (e.g., texting) to support and enhance applicant outreach, including documenting student contacts, setting future appointments/contacts, and communication.
- Develop reports and monitor data to track performance and enhance strategies (e.g. yield management, forecasting, etc.).
- Collaborate with University of Denver and University College colleagues, including the Program Director, to evaluate program metrics and develop solutions.
- With the Program Director, develop and implement a Program completion ceremony for students.
- Possess strong working knowledge of resources on campus for overall student success, DU and University College processes and policies, and labor trends within the hospitality, fast casual, and retail industries.
- With the Program Director and other University College colleagues, track, monitor, forecast, and manage course enrollments.
- Develop a best-in-class model for onboarding FMLP students that promotes their engagement and persistence in the course and identify solutions for continuous improvement.
- Lead and manage content and delivery of FMLP’s Student Success Course, including course outcomes and effectiveness metrics, and monitor up to three sections of the Course per cohort.
- Develop and deliver Program webinars for accepted students on days and times that accommodate FMLP student schedules.
Student Coaching, Academic Advising, and Persistence Management
- Serve as the primary point of administrative contact throughout the student life cycle (application through Program completion).
- Maximize student persistence by effectively utilizing academic progress software to monitor student progress, proactively identify at-risk students, and immediately develop and implement solutions.
- Promote FMLP student academic achievement and deliver an exceptional student experience by engaging with University College colleagues, including Student Support and the Teaching and Learning Specialist Team to address student issues and challenges.
- Using both developmental and intrusive academic advising approaches, pro-actively build and maintain strong relationships with all FMLP students to ensure successful completion of the Program.
- Coach and advise FMLP students on a range of academic and career issues, including providing appropriate University and external resources.
- Ensure students are aware of academic procedures and policies.
- As needed, pro-actively communicate with withdrawn and stopped-out students to facilitate their re-enrollment in the Program.
- Highlight opportunities for students to continue their education at University College and facilitate a seamless transition to these programs.
- Effectively and pro-actively use permissions with Banner (Student Information System) to record student progress, provide feedback/updates regarding student outreach, indicate student issues.
Engagement with Adjunct Faculty Coaches
- Serve as a point of contact for, coordinate with, and advise adjunct faculty coaches on student issues.
- As needed, participate in University College commencement ceremonies.
- Perform other tasks, as required, in support of University College and the Enrollment Management Team.
- Participate as an enthusiastic member of the Enrollment Management team, which is accountable for new student recruitment, student retention, and enrollment.
- As necessary, willingly works non-traditional hours required to effectively recruit and advise adult students who reside across the United States.
Knowledge, Skills, and Abilities
- Uncompromising commitment to delivering an exceptional student experience. Every student. Every time.
- Goal-oriented, entrepreneurial, and self-starter.
- High degree of emotional intelligence and strong intercultural appreciation and awareness.
- A positive, glass-half-full attitude and approach to work that energizes co-workers
- Strong leadership skills and is effective leading projects/initiatives
- Collaborates easily and effectively with colleagues and stakeholders.
- Effective at working independently.
- Proactively seeks opportunities to improve performance and processes.
- Anticipate challenges/issues, develops appropriate and effective solutions, and executes them.
- Excellent written, oral, and interpersonal communication skills, including ability to write effective student recruitment correspondence and internal communication, and effectively present information in informal and public (including large group) settings.
- Strong analytical, critical, and creative thinking ability.
- Strong work ethic, high level of professionalism, and can effectively manage multiple tasks.
- Data analysis orientation, including collecting, evaluating and interpreting, and using data to inform decision-making.
- Enjoys and is proficient using computer/technological solutions, including Microsoft Office suite, customer relationship management software, texting, Zoom, Teams, etc.
- Bachelors degree.
- 2 years of educational recruitment, student coaching, or applicable sales experience.
- Masters degree.
- Experience recruiting and coaching graduate/adult students.
Monday - Friday, 8:00 a.m. - 4:30 p.m. Evenings and weekends as required.
In accordance with the University’s work from home policy, all University College employees are eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs. Please note this is a pilot plan that will be reevaluated on July 1, 2022 and is subject to change.
For best consideration, please submit your application materials by 4:00 p.m. (MST) on Tuesday, November 30th, 2021.
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 8.
The salary range for this position is $48,000 - $55,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.