The Department of Shared Services provides a wide range of business, administrative, and support services to faculty, staff, and students in a high quality, highly effective, and highly efficient manner. It supports the teaching and research mission of the University by enabling faculty, staff, and students to access and transact support services easily and readily. The department provides successful leadership and management of infrastructure functions delivering effective, efficient, and value-adding services, systems and processes to the institution that are directly aligned to internal customer needs.
The Benefits Specialist position is responsible for the administration of the benefits programs for the University. This role ensures through communication, audits, reports, analysis, and advice, that employees and hiring managers have a thorough understanding of the benefits plans and can make informed and educated benefits decisions accordingly. Additionally, the role maintains benefits records and prepares documents necessary for implementing benefit coverage and acts as a liaison between employees and benefit vendors. This role also manages administrative aspects of leave to include tracking hours used/taken and working closely with Payroll to ensure that pay for employees on leave is accurate and correct.
In addition to following the University of Denver's policies and procedures, principal responsibilities include, but are not limited to:
- Process benefit transactions (elections, claims, contributions, distributions, appeals, and more).
- Administer all benefit plans according to the plan documents and regulatory requirements. Ensure plans and procedures are compliant with ACA, HIPAA, ERISA, USERRA, FMLA, COBRA and IRC regulations.
- Assist faculty and staff in researching and resolving benefits issues with insurance carriers and third-party administrators and any escalated issues that might arise.
- Work closely with Payroll to ensure accuracy of benefit related deductions.
- Provide consultation to individuals as they experience a life event needing mid-year benefit changes to ensure compliance with the University's systems and policies and to departments handling the paperwork to alter individual status.
- Respond to inquiries from participants regarding the status of their requests for benefit transactions. All phone calls are to be returned with 24 hours of receipt. Internal calls are to be returned on the same day.
- Responsible for checking and responding to inquiries sent by employees of the University to the main benefits email.
- Other Duties as Assigned.
Reconciliation of benefit transactions:
- Responsible for analyzing and correcting any discrepancies because of files that are sent weekly to the vendors to enroll employees in the health, dental, and vision plans.
- Works closely with the billing coordinator to find and correct system errors, missing information, and more, that result in the creation of a discrepancy in the file.
- Review and analyze monthly accrual discrepancies between Banner and Kronos
Leaves of Absence:
- Counsel employees on leave of absence policies including the Family and Medical Leave Act, parental leave policy, and provide appropriate paperwork.
- Data entry and processing of all Tuition Waiver Request Forms and composing periodic tuition waiver communication pieces. Works together with Iliff School of Theology to coordinate reciprocal waivers for DU and Iliff employees and dependents.
- Generates graduate tax reports each academic term and enters the amounts into the HR/Payroll system.
- Communicates with Bursars Office regarding tuition waiver terminations.
- Provides guidance to employees regarding interpretation of policy; makes recommendations toward improvement of processes.
- Conducts research as necessary for clarification of Tuition Waiver policy and how it compares to those of peer institutions.
Retirement (403B plan):
- Responsible for managing the retirement feedback file and the entering of all retirement deductions and changes into Banner HRIS.
- Primary contact for retirement vendors regarding employee information.
- Acts as a liaison between employees and retirement vendor.
Knowledge, Skills, and Abilities
- Strong oral and written communication skills.
- Ability to calculate figures and amounts such as percentages, interest, ranges, quartiles and percentiles.
- Ability to apply concepts of basic algebra.
- Ability to show evidence based on analytical thinking and apply judgment in all job responsibilities.
- Must be able to prioritize own work.
- Ability to recognize and analyze causes of problems and construct alternative approaches to solve problems.
- Ability to effectively allocate available resources to reach planned goals and to evaluate the results.
- Associate Degree.
- 2-4 years of HR, general administration and/or benefits experience.
- Proficient in Microsoft Office with emphasis on Excel.
- Bachelor's Degree.
- 4-6 years benefits experience.
- Human Resources course work.
- Experience in a higher education setting.
- Banner experience.
- Knowledge of regulations such as: ERISA, HIPAA, COBRA, FLSA, FMLA, Medicare.
Monday - Friday, 8:00 a.m. - 4:30 p.m.
For best consideration, please submit your application materials by 4:00 p.m. (MST) January 21, 2022.
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 8.
The salary range for this position is $50,000 - $55,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.