Enrollment Services Manager

Apply now Job no: 495004
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services, Admission / Financial Aid

The College of Arts, Humanities & Social Sciences is the largest and most diverse academic unit of the University of Denver, where students gain the knowledge and skills necessary to succeed at nearly any career in today’s global society.

Position Summary

The Enrollment Services Manager for the College of Arts, Humanities and Social Sciences (CAHSS) focuses on several aspects of enrollment management for both prospective and current students, including managing the scheduling process, supporting prospective graduate student recruitment and admissions, and providing student services. Reporting to the Associate Dean of Academic Planning and Student Success, this position requires both data management and excellent communication and relationship building to support our students and our departments. The manager builds strong relationships with our departments and with prospective students. They work closely with the Associate Dean to manage internal scheduling processes, including analyzing departmental schedules, tracking curriculum-related data, building and extracting reports, ensuring adherence to policies and best practices, training new departmental staff members, and supporting long- and short-term trends analyses in the college. They also provide graduate student recruitment and admissions support to CAHSS departments based on individual departments’ needs. This includes communicating with prospective students; working in the Slate admissions CRM regularly to enter information into student records, build and send email communications, and extract reports; and communicating with departments regarding recruitment and admissions processes. The manager uses various databases to enter, extract, track, and report data and communicate effectively about a wide variety of information related to enrollment to various audiences including departmental staff, faculty, department chairs, central offices, and senior leadership.

Essential Functions

SCHEDULING AND CURRICULUM SUPPORT:

  • Provide support to departments with their scheduling, for example, by reviewing them for accuracy and adherence to University and CAHSS scheduling policies and deadlines to ensure effective delivery of the curriculum.
  • Oversee multiple timelines related to scheduling, train new departmental staff on scheduling process, and communicate with departmental staff and registrar’s office regularly to ensure consistent and well-managed scheduling process.
  • Monitor low-enrolled courses each quarter; send information to department chairs and staff regarding enrollments.
  • Manage other scheduling- and curriculum-related data tracking and projects using Excel, including common curriculum tracking, requesting and/or compiling data from Institutional Research and Banner as needed, and compiling and monitoring FSEM schedule information for coordination with central offices.
  • Use Banner, Excel, Executive Dashboard regularly to extract reports, compile and analyze data, and enter data into records.
  • Make recommendations and implement changes to improve the scheduling process as appropriate. Ensure that scheduling processes are documented adequately, and that the documentation is updated regularly.
  • Contribute to graduate student quarterly headcount reporting, including reconciling enrollment discrepancies and analyzing student records.
  • Serve as college expert for Banner and Executive Dashboard reporting questions related to scheduling and curriculum.
  • Support common curriculum allocations process; prepare memos for departments.
  • Manage summer program, including compiling schedule listings, communicating with faculty, overseeing course promotion, creating schedule flyers and distributing as needed, monitoring enrollments, and reporting progress to college leadership.
  • Monitor course enrollment caps with Registrar during both scheduling and registration.
  • Proactively seek opportunities to improve expertise in enrollment management best practices and in technical skills to support enrollment management.

PROSPECTIVE GRADUATE STUDENT SERVICES/ADMISSIONS:

  • Field queries from prospective graduate students. Route queries to departments or central offices as appropriate. Answer routine applicant questions regarding programs, financial aid, and university policies.
  • Support graduate recruitment team in building and updating communications and campaigns, building and extracting reports in Slate, building and sending surveys, and compiling and distributing results.
  • Collaborate closely with Director of Graduate Recruitment and Admissions to align various forms of communication with prospective student interests and needs.
  • Use Slate CRM regularly to extract reports, compile data, and enter data into student records.
  • Contribute to annual CAHSS graduate recruitment report.
  • Give tours and meet with prospective graduate students as needed, including walk-in appointments.
  • Coordinate and execute events for prospective, admitted and new students, including managing the Student Visits program. Set up faculty meetings and class visits as needed.

CURRENT STUDENT SERVICES:

  • Assist graduate directors with program navigation and provide policy expertise regarding current students, per university policies.
  • Train staff as needed regarding current student forms and policies.
  • Support Associate Dean in working with Student Ambassadors Team
  • Work with CAHSS Director of Marketing and Communications on engagement opportunities for current students.
  • Support Associate Dean in organizing workshops and events (such as the graduate thesis workshop).
  • Serve as main point of contact for CAHSS for questions regarding graduate orientation and planning.
  • Communicate and collaborate with various University central departments (e.g., Registrar, Graduate Education, Financial Aid, Career Services). Represent CAHSS at some central meetings.

Knowledge, Skills, and Abilities

  • Proficient using computer/technological solutions, including Microsoft Office suite, particularly Excel, customer relationship management (CRM) software or other databases, etc.
  • Familiarity with data analysis, including collecting, organizing, evaluating, and/or interpreting data in various forms.
  • Strong attention to detail and highly organized.
  • Excellent written, oral, and interpersonal communication skills, including the ability to write effective student recruitment correspondence and internal communication, and to effectively present information in training settings.
  • Ability to work with a diverse and multicultural pool of students and applicants.
  • Proactively seeks opportunities to improve performance and processes.
  • Ability to develop and maintain positive and effective working relationships with colleagues across campus who may have varying levels of expertise in these areas.
  • Ability to prioritize, take initiative in performing duties, and work reliably without constant direct supervision.
  • Ability to problem solve.
  • Ability to be adaptable and flexible.

Required Qualifications

  • Bachelor’s degree or an equivalent combination of education and work experience.
  • 1-3 years' experience related to enrollment management or recruitment/admissions processes and/or providing support in an academic area, or relevant transferable skills/experience.
  • Experience working with data sets and/or working with a CRM.

Preferred Qualifications

  • Coursework addressing data analysis, and/or master’s degree or graduate coursework.
  • Experience in a university area relevant to the job duties, preferably in the arts, humanities and/or social sciences.
  • Experience using Slate and/or Banner.
  • Experience working with multiple components of a CRM – entering and extracting data, building and extracting reports, using dashboards, organizing data, troubleshooting and QCing output of data.
  • Proficiency in two or more languages.

Working Environment

Standard office environment with frequent interruptions, distractions and interactions with faculty, students, staff and the public.

Physical Activities

Must be able to lift small boxes of books, reams of paper, and other moderately heavy items from time to time. Must be able to walk/travel around campus to deliver and pick up documents.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on May 25, 2022. Applications will continue to be evaluated until the position is filled. 

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 8.

Salary Range:
The salary range for this position is $53,000 - $58,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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