Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver. SAIE includes Housing and Residential Education, Student Engagement, Fraternity and Sorority Life, Health and Counseling, Inclusion & Equity Education, Disability Services Program, Cultural Center, Access & Transitions, Learning Effectives Program, Veterans Services, Student Outreach and Support, Student Rights & Responsibilities, Budget, Operations and Division Resources, New Student and Family Programs, Community and Driscoll Commons.
We are committed to providing students with the support and skills needed to become empowered citizens that positively impact the communities they are a part of, now, and in the future. We do so by challenging student to
- Reflect on their values and identities
- Recognize their strengths and acknowledge areas for further growth
- Understand the importance of needing support and seeking it
- Cultivate their passions
- Foster the public good
The Housing and Residential Education staff at the University of Denver provides housing and support services for 2900+ students living within University housing. Housing and Residential Education strives for a community that supports academic achievement and success, personal growth and development, a respectful and inclusive environment which promotes diversity, promotes community service, and fosters leadership development and an engaged staff and student.
Under the supervision of an Assistant Director, the Housing Coordinator is responsible for managing various housing processes including occupancy management, facilitating room changes, creating & updating room assignments, meal plan administration, maintaining accuracy of student data, and using information to communicate policy and procedures. This position performs a variety of important administrative and operational functions in support of the residential operations area including, but not limited to, early arrival coordination, space management and assisting with office administration.
This is a 12 month, live-on position.
- Responsible for the accurate administration of student account billing
- Assist with room selection process and manages room assignments, including special populations
- Coordinate assignments for break periods and summer housing
- Maintain open spaces, occupancy placements, room changes, pending housing assignments, related correspondence and special consideration lists as appropriate
- Assist with training staff members in housing operations processes and room assignments and serves as informational resource
- Administer meal plans and meal plan cash each quarter
- Contributes to the process of facilitating the housing and meal plan contract cancellation or release request procedures
- Responsible for liaising between DU departments to support necessary room assignments and needs of all students
- Create and curate occupancy reports weekly and as needed by the department
- Develop and manage the Early Arrival process in partnership with Office Coordinator
- Develop understanding of StarRez system for occupancy needs
- Participate and/or lead cross training efforts on the various aspects of the StarRez system
- Coordinate and manage the assignment & meal plan processes including billing within the various university software systems
Housing & Office Administration
- Provides administrative support for the department, which includes but is not limited to, responding to telephone, email and in-person inquiries, scheduling appointments, meetings, and room reservations, resolving a variety of issues and complaints, maintaining a high level of communication with other departments, colleagues or external sources, while providing a high level of customer service
- Assists the Residential Operations team on projects and assignments related to facilities, Conference & Events Services, Fraternity & Sorority Life, and/or housing operational processes as needed
- Establishes priorities to ensure that all projects and assignments are completed timely with minimal supervision
- Serve as a contact and liaison with Disability Services Program
- Coordinate and implement accommodations approved through Disability Services Program
Staff Training, Supervision, and Development
- Provide staff direction, support, and professional development during staff meetings
- Attend regularly scheduled one on one meetings with Assistant Director of Occupancy
- Create a supportive environment that promotes the professional and personal development of each staff member
Student Rights Responsibilities
- Support Student Rights & Responsibilities regarding housing assignment issues.
- Properly report all alleged violations of the Guide to Residence Living, Honor Code, and other University policies
- Serve as Administrator On-Call (AOC) for evening and 24-hour weekend/holiday duty rotation
while being within the duty perimeter
- Follow duty procedures, respond to emergency/crisis calls and assist in crisis management
- Keep the Senior Administrator On-Call (SAOC) informed of emergencies or serious disruptions
that may require intervention or follow-up
- Notify appropriate staff members regarding situations that impact the residence halls and/or
students in the residence halls
- Complete reports in the student behavioral database system
- Attend and participate in HRE, Divisional, and University meetings and task forces
- Attend regularly scheduled one on one supervisory meetings with Supervisor
- Develop working relationships with key campus partners
- Attend events and programs sponsored by HRE and/or the Division of SAIE, including those that periodically occur on weekends and evenings
Knowledge, Skills, and Abilities
- Ability to communicate effectively with all members of the University community and constituents.
- Effective oral and written communication skills.
- Strong customer service orientation.
- Mediation skills.
- Knowledge of issues relevant to college level students.
- Organizational ability.
- Demonstrated ability to maintain confidentiality and discretion.
- Ability to deal with ambiguity.
- Demonstrated ability to work in a changing environment.
- Demonstrated ability to work independently as well as part of a team.
- Demonstrated computer skills with software such as Microsoft Office Suite, housing assignments applications and databases.
- Bachelors Degree
- Experience working with Housing database and reporting systems
- Strong housing operational experience
- Masters Degree in Student Affairs/College Personnel, Business, or a related area of study
- One-two year of post-Bachelors work experience within residence life and housing
- Experience working in room assignments or housing software systems at an institution of higher learning
Monday - Friday, 8:00 a.m. - 4:30 p.m. with some nights and weekends on-call.
For best consideration, please submit your application materials by 4:00 p.m. (MST) on May 27, 2022.
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 7.
The salary range for this position is $45,000-$48,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.