LEP Enrollment and Office Manager

Apply now Job no: 495035
Work type: Staff Full-Time
Location: Denver, CO
Categories: Admin / Executive / Office Support, Student Affairs / Services

Student Affairs and Inclusive Excellence (SAIE) is the student affairs division of the University of Denver. SAIE includes Housing and Residential Education, Academic Advising, Learning Effectiveness Program, Disability Services Program, Student Outreach and Support, Student Rights and Responsibilities, Sustainability, Inclusion and Equity Education, Health and Counseling, the Office of Student Engagement, Fraternity and Sorority Life, Discoveries Orientation, Parent and Family Engagement, the Cultural Center, Spiritual Life, Veterans and Military Resources and Access and Transitions programs.

We are committed to providing students with the support and skills needed to become empowered citizens that positively impact the communities they are a part of, now, and in the future. We do so by challenging student to:

  • Reflect on their values and identities
  • Recognize their strengths and acknowledge areas for further growth
  • Understand the importance of needing support and seeking it
  • Cultivate their passions
  • Foster the public good

Founded in 1982, The Learning Effectiveness Program (LEP) is an internationally recognized fee-based program at the University of Denver that provides individualized support for over 300 neurodivergent learners with Learning Disabilities, and/or attention deficit hyperactivity disorder (ADHD), students on the Autism Spectrum, and students who have a history of learning differences. LEP provides students with comprehensive programming that includes the following components: academic counseling, tutoring, social-skill building, executive functioning support, and student leadership opportunities.

The mission of the LEP is to support learning and neurodiversity by providing students opportunities and resources for personal growth, academic skill building, and connection. and connection.

Position Summary

The LEP Enrollment & Office Manager is responsible for the enrollment of process of the LEP including coordination, planning, and implementing of prospective student visits, maintaining the online application process and evaluation of the application as well as the contract, maintaining accurate and up to date files and billing in partnership with the departmental leadership and budget officer. This position maintains counselor caseloads lists, attends campus events including the resource fair during Discoveries Orientation, admissions student visit days, and other events that market the LEP. This position manages the logistics of LEP, such as ordering supplies, reserving space, on-boarding new staff, managing the website, etc. The position oversees, supervises, and evaluates the front desk operations including staffing responsibilities for front desk coverage and assuming responsibilities of the front desk Monday through Friday from 8:00 am - 4:30 PM. This is a full time (37.5 hours a week) non-exempt hourly position with benefits.

Essential Functions

Campus Collaboration:

  • Partner with representatives from the Office of Admissions to streamline communication with the University enrollment process and policies and the LEP admission process
  • Coordinate, communicate, and implement LEP prospective student visits in partnership with the LEP team and the Office of Admission, including open houses and other admission events
  • Present to and collaborate with the offices within the Division and across campus to create access to the LEP program for students (first generation, international students, etc.) who may not have previously had access to the type of support the LEP offers
  • Partner with the Disability Services Office (DSP) to refer families for accommodations, tutoring/testing room sharing, and additional testing space and coordination during finals

Financial Responsibilities:

  • Coordinate and manage the LEP application, application evaluation, intake and contract processes
  • Develop a checks and balances system centralizing the fees, refunds and pro-rated refund process
  • Streamline communication and record keeping of refunds with the Bursars Office and Financial Aid Office
  • Communicate with the Financial Aid Office to determine the funding available from the endowed funds for yearly LEP scholarships
  • Meet monthly with the LEP Leadership, the Office of Advancement, and divisional business officers to keep up to date with LEP financial information and scholarship fundraising
  • Complete monthly expense reports in an accurate and timely manner

Clerical & Administrative Duties:

  • Oversee clerical and administrative functions, including maintaining files, ordering supplies, recording minutes in staff meetings, and supporting staff with software and technology needs
  • Create and maintain a tracking system to collect statistical data regarding enrollment, attrition, retention, medical leaves, student demographics, LEP scholarship aid, and other reports as requested, sharing patterns, trends, and forecasts with leadership
  • Communicate regularly with LEPs pre-orientation programmers to provide accurate information to students and parents
  • Create and distribute monthly enrollment updates for department and division leadership, including the reason why a student may no longer be enrolled in LEP


  • Supervise, train, and evaluate front desk staff, ensuring coverage and assuming front desk responsibilities from 8 AM 4:30 PM, Monday through Friday
  • Approve Pioneer Time
  • Complete annual performance evaluations

Professional Development:

  • Attend and participate in department, division, and University wide professional development opportunities
  • Attend all staff meetings and distribute notes to all staff

Other duties:

  • Support and assist with the logistics of LEP events
  • Serve as the chair of the scholarship committee
  • Other duties as assigned

Knowledge, Skills, and Abilities

  • Knowledge of Microsoft Office 365 and the One Drive
  • Strong organizational skills
  • Strong customer service skills
  • Ability to listen to concerned parents and students
  • Excellent communication skills
  • Ability to maintain detailed digital files
  • Ability to prioritize projects
  • Ability to de-escalate and problem solve
  • Ability to act as liaison with other departments
  • Ability to maintain high degree of confidentiality
  • Ability to work independently as well as in a team
  • Ability to work with a diverse population

Required Qualifications

  • Bachelor's Degree
  • Experience in college admissions, marketing management, office management, or related field
  • Has a strong commitment to Inclusive Excellence

Preferred Qualifications

  • Experience working with students with learning differences
  • Knowledge of Banner
  • Knowledge of Kronos
  • Knowledge of Universal Design for Learning (UDL)
  • Supervision experience

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. This position oversees, supervises, and evaluates the front desk operations including staffing responsibilities for front desk coverage and assuming responsibilities of the front desk Monday through Friday from 8:00 am - 4:30 PM. This is a full time (37.5 hours a week) non-exempt hourly position with benefits.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on May 27, 2022. Applications will continue to be evaluated until the position is filled. 

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 8.

Hourly Range:
The hourly range for the position is $25.54 - $28.60.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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