Admissions Coordinator, Graduate School of Professional Psychology

Apply now Job no: 495174
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services, Admission / Financial Aid, Business Operations / Services, Admin / Executive / Office Support

At the Graduate School of Professional Psychology, our goal is to transform the way we think about and approach mental health and wellness. We do so through groundbreaking academic programs and experiential training that aims to ensure we can better meet the needs of the communities we serve. We are dedicated to developing exceptional practitioners and scholars by offering a well-rounded approach to education. Every single one of our programs blends valuable academic offerings, intensive field-based training, cutting-edge applied research, and constructive community engagement. Our academic programs are rooted in our history of service and have developed over time to meet the growing needs of society. For more information please visit http://psychology.du.edu.

GSPP seeks to train students to provide culturally competent services to clients and the community. GSPP is committed to building a diverse and inclusive educational environment and encourages applications from individuals with minoritized identities. GSPP endeavors to create an accessible, affirming, and safe climate by actively engaging in the process of systemic transformation and accountability. GSPP has developed a collegial atmosphere with significant opportunities for creativity, teamwork and innovation.

Position Summary

GSPP is seeking an Admissions Coordinator to support the Director of Enrollment through the full cycle of the recruiting, admissions, enrollment, and orientation process for all GSPPs academic programs. This is a full-time, benefited position expect to work approximately 37.5 hours per week, with an exact schedule to be determined. The job requires working during some evenings and weekends to support admissions or program events, as well as occasional local travel. In general the expectation is for this position to work on campus, not remotely. This individual will serve as a primary contact for prospective students throughout the admissions process; building strong relationships with these prospective students and providing exceptional customer service to ensure a positive engagement with GSPP. The position is responsible for recruiting, managing communications, and overseeing application pool(s) for various programs within GSPP.

The Admissions Coordinator interacts with prospective students through individual meetings, information sessions, on and off campus events to build relationships, answer questions, and explain the benefits of attending the University of Denver's Graduate school of Professional Psychology. Responsibilities include helping oversee an inquiry and applicant pool, coordinating and managing recruitment events, and fostering the relationship from point of application through enrollment. The Admissions Coordinator also assists the Director of Enrollment with program interviews and with orientation activities for enrolling students. The Admissions Coordinator will have strong customer service, organizational, and data management skills to track recruitment and admissions data. The Admissions Coordinator will also cross-train to be able to provide back-up support to Admissions, Academic and Student Services staff and the online Sport Coaching programs, depending on organizational needs. Close collaboration with multiple staff members will require the flexibility to manage various types of work at different times of year.

Essential Functions

  • Serve as a primary contact for all prospective students throughout the admissions process, responding to inquiries, meeting with prospective students.
  • Develop strong relationships with prospective students through multiple mediums, including individual appointments, telephone, email, social media sites and video/virtual chat.
  • Provide exceptional customer service and convey GSPPs intensive, high-touch investment in our students throughout the application process.
  • With guidance from the Director of Enrollment, engage in continuous learning and contribute to team reflection to improve the recruitment experience for all prospective students, especially students from minoritized backgrounds.
  • Work with campus partners to disseminate all necessary information to prospective students.
  • Prepare, maintain and distribute both regular and ad hoc inquiry and applicant reports designed to keep the team up-to-date on the status of the applicant pool.
  • In order to effectively answer questions, develop a deep understanding of GSPPs academic programs and the broader context of the strategic direction of GSPP and the University of Denver (DU), DUs tuition and financial aid structures, veteran affairs, international student affairs, and a changing landscape of psychological practice and licensure.
  • Determine and understand prospective student needs, educational and career interests/goals, and other germane information, and offer compelling connections between these goals and enrollment in GSPPs programs.
  • Manage the planning and execution of events related to admissions and recruitment, such as information sessions, graduate recruitment fairs, admissions interview days, and orientation.
  • Utilize databases such as Slate and Access to gather, track, and analyze data.
  • Cross-train to be able to provide back-up support for the Director of Enrollment and other staff as needed.
  • As necessary, willingly work non-traditional hours required to effectively recruit and advise prospective students.
  • Adapt to changing circumstances and fulfill other duties as assigned.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Knowledge, Skills, and Abilities

  • Knowledge of data analysis and skills in accurately collecting, organizing, evaluating, and interpreting data.
  • Excellent written, oral, and interpersonal communication skills, including the ability to write effective student recruitment correspondence and internal communication, and to effectively present information in informal and public settings.
  • Strong organizational skills and ability to prioritize and multi-task.
  • Skills in working independently and as part of a team.
  • Skill in proactively seeking opportunities to improve performance and processes.
  • Skill in exercising judgment about what types of questions and issues need to be referred to other personnel.
  • Ability to take initiative in performing duties and work reliably without constant direct supervision.
  • Ability to exhibit strong attention to detail and perform work with few mistakes.
  • Ability to use a variety of technological tools, including online platforms, web-based videos, and the MS Office Suite of programs.
  • Ability to work with a diverse and multicultural pool of students and applicants.
  • Ability to anticipate challenges/issues and problem solve.
  • Ability to exhibit solid sense of confidentiality and discretion.
  • Ability to adapt to changing organizational structures and job demands with a sense of flexibility and orientation toward the needs of the team.
  • Ability to retain a great deal of content about our academic programs and training model and explain these in an engaging way.

Required Qualifications

  • Bachelors degree or equivalent combination of training, certification, and experience
  • 1-3 years of experience related to enrollment management or recruitment/admissions processes and/or providing support in an academic area, or relevant transferable skills and experience
  • Experience providing exceptional customer service
  • Experience working with detailed projects, such as data entry

Preferred Qualifications

  • Experience in a higher education environment or other complex organization
  • Experience using customer relationship management (CRM) tools and databases such as Slate and/or Access
  • Experience working with data entry and organization

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) July 1, 2022. Applications will continue to be reviewed until the position is filled.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 6.

Hourly Range:
The hourly range for the position is $20.43 - $24.50.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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