Student Success Coordinator

Apply now Job no: 495359
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services

Housed within Academic Affairs, the Office of Student Success promotes academic excellence, engagement, and student thriving by empowering students to make the most of their experience at the University of Denver. Academic Affairs collaborates with the schools, divisions, academic departments, the faculty, and student life to develop programs, curricula, and experiences that support, inspire, and challenge students. As part of Student Success, our Office of Academic Advising supports undergraduate student success and persistence to graduation by cultivating proactive advising relationships based on trust and equity; coaching students to identify their own academic motivations, self-awareness, and areas for growth; clarifying university policies to support students, faculty, and staff in navigating degree progress; and collaborating with campus partners to create a network of resources. Our Student Success work is defined by our mission to advance a university-wide culture of holistic student thriving by developing and promoting best practices in student success and advising; driving data-informed decision-making processes and providing meaningful outreach to students that is both responsive and proactive.

As an educational and research community, DU values curiosity, intellectual freedom, and open communication. DU respects individual differences and embraces civil discourse. DU promotes caring and close individual attention. DU is a community distinguished by inclusiveness, collaboration, responsiveness, and accountability. As such, we are committed to enhancing the diversity of our faculty and staff. The University is an equal opportunity/affirmative action employer.

Position Summary

The Student Success Coordinator reports to the Associate Director for Student Success Systems to support the mission of Student Success and the University of Denver community more broadly. The Student Success Coordinator brings a proactive approach to supporting student success areas, including the Office of Academic Advising, in three key areas:

1. Communications
2. Project/operational management
3. Technology resources, training, and data coordination

The Coordinator develops and implements timely outreach to support student success initiatives and advising and registration communications to both group and individual audiences, including students, faculty, and staff. They partner with the Student Success Analyst to use data to inform decision-making in shaping outreach and communications. They provide specific support to the communication needs of the Office of Academic Advising in support of the DU advising model, and they serve as a first point of contact for specified student communications outreach and processes, providing customer service and appropriate connections to respond to student needs.

In addition, the Coordinator serves as project manager for student success initiatives, including managing the docket and student outreach processes for the Academic Rapid Response Team, which is responsible for elevated student intervention and case management across campus. They provide operational support to the student success team in terms of maintaining standard operating procedures, and they identify, make suggestions, and support implementation of changes to improve operational effectiveness in student success. Finally, the Coordinator supports the adoption and integration of student success technology. This includes supporting the development and maintenance of training and reference materials for a wide range of system users, leading user training, supporting maintenance of student records, managing user access, and responding to user requests.

Essential Functions

Communication:

  • Prepare and send communications to varying faculty, staff, and student audiences. Manage student success email
  • Partner with student success analyst to respond to student outreach for registration, survey responses, etc.
  • Support Student Success and the Office Academic Advising in developing annual reports
  • Respond to student outreach and connect students to appropriate resources via email and phone
  • Send beginning-of-quarter outreach (incompletes, LMS activity, etc.)
  • Send messages on behalf of Office of Academic Advising, including to faculty, staff, and student audiences
  • Liaise with Office of the Registrar and other offices as needed to coordinate streamlined communication
  • Build and maintain a library of templates for routine or repeat messages
  • Create and maintain centralized resources that support the DU advising model, including both written and visual/graphic representations of processes and policies
  • Prepare and send Academic Rapid Response Team follow-up communications

Project and operational management:

  • Serve as project manager for student success projects and initiatives, such as the Path Forward Program
  • Manage the Academic Rapid Response Team docket, both in compiling the docket for the weekly meeting, and in documenting and organizing docket decisions
  • Maintain relevant lists of campus contacts
  • Manage operational needs of student success team, such as standard operating procedures and file management
  • Make recommendations and implement process improvements

Technology resources and training:

  • Manage student notes/records, alert tracking, and responses in the student success system
  • Create and update technology tutorials, resources, and website regularly
  • Assist with advisor onboarding and training initiatives and materials
  • Ensure continual maintenance of advising resources in central location (MyDU) as campus-wide resource
  • Update and monitor advisor assignments, workflow, and advisor batch requests in student information system (Banner) and DU’s student success system and advising platform
  • Respond to user help tickets regarding system issues, requested training, and requested user access
  • Support Associate Director in data compilation and system assessment
  • Support adoption and integration of student success technology

Knowledge, Skills, and Abilities

  • Excellent communication skills, including working knowledge of both written and graphic/visual communication
    Strong interpersonal skills with a team focus; ability to build interpersonal relationships with colleagues
    Must be able to meet deadlines and work efficiently in a dynamic, demanding environment
  • Strong organizational skills with the proven ability to meet project deadlines independently on a regular basis; flexibility to adjust to changing priorities; ability to prioritize competing projects
  • Attention to detail; demonstrated ability to produce work of the highest quality; ability to proofread work to catch and correct errors before work is released
  • Commitment to inclusive excellence and to serving the needs of a diverse community
  • Interest and willingness to learn new technologies

Required Qualifications

  • Bachelor's degree
  • Project management experience
  • Customer service experience
  • Proficient use of Excel

Preferred Qualifications

  • 2 years of experience managing communications in support of student success initiatives
  • Experience in academic advising in a university setting
  • Experience creating and/or implementing communication plans
  • Experience with graphic design software, such as Canva, Adobe InDesign, etc.
  • Experience using Banner student information system (SIS) and/or student success CRM systems

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on August 16, 2022.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 7.

Hourly Range:
The hourly range for the position is $21.50 - $24.50.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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