Program Associate II

Apply now Job no: 495374
Work type: Staff Full-Time
Location: Denver, CO
Categories: Marketing / Communications / Media, Business Operations / Services, Admin / Executive / Office Support, Community Engagement, Research

Throughout its 75-year history, the University of Denver Graduate School of Social Work (GSSW) has administered numerous externally funded projects serving children and families. The Butler Institute for Families (Butler), established in 1994, is affiliated with GSSW and is nationally recognized for our leadership and collaborative work at the national, state, and local level in evaluation, research, and technical assistance aimed at improving the quality of child-, youth-, and family-serving systems.

We bring together researchers, practitioners, public and private service system experts, and community members to engage in program evaluation and research; examine outcomes; and provide technical assistance and training to program administrators, direct service providers, and community leaders. Currently, Butler conducts business in four primary content areas: child welfare, early childhood systems, tribal child welfare, and behavioral health. These content areas operate within a Research-to-Practice framework that promotes the use, adoption, adaptation, replication, and scaling of research and/or evaluation knowledge, and the integration of this knowledge in practice. In addition to the benefits offered by the University of Denver (see here for more details:, Butler offers the opportunity to work with a dedicated group of people committed to using research and evaluation to inform practice and practice to inform research and evaluation. We also offer professional development and job growth opportunities, flexible schedules, and the opportunity to work remotely. Butler stands in solidarity against the systemic oppression of persons of color and American Indian/Alaska Native tribes, communities, and individuals. Butler intentionally partners with family and child-serving agencies to create healing, positive systemic change, and daily inclusive actions that reflect racial equity.

Position Summary

This new position, Program Associate II, will provide technical assistance and consultation on communication best practices to child welfare programs, primarily on the National Child Welfare Workforce Institute (NCWWI) multi-year federal grant project. This position will also be responsible for the product development of tools, resources, and templates that support internal and external communication at child welfare programs. The Program Associate II will work collaboratively with NCWWI and Butler staff; state, tribal, and federal partners; child welfare stakeholders; and consultants. The position will report to NCWWI’s National Campaign Manager within Butler. This position is grant funded.

Essential Functions

Stakeholder Engagement and Project Management 

  • Under guidance, assist state and tribal child welfare programs to initiate or improve their existing internal and external communications strategies to build public support, strengthen the workforce, improve partnerships, increase community collaboration, and enhance perceptions
  • Participate in collaborative identification of program needs and develop potential solutions in partnership
  • Document project deliverables, outputs, and activities to track key decision-making
  • Maintain positive working relationships with NCWWI leadership and staff, Butler colleagues, jurisdictional and tribal child welfare program staff, key stakeholders, and the Children’s Bureau
  • Regularly communicate project status, including, but not limited to, milestones, risks, and any issues that may adversely affect timelines and/or outcomes
  • Assist with identifying public interest stories
  • Promote and disseminate NCWWI products and relevant resources to public, state, and tribal child welfare program staff
  • Serve as a member of the NCWWI LINKD (Leading Information-sharing Networks, Knowledge Management, & Dissemination) team and participate in team meetings and decision-making
  • Report on identified workforce issues and implementation barriers to using NCWWI resources
  • Assist with reframing the public’s understanding of child welfare work as a team member of the National Campaign workgroup and with the support of a public relations firm
  • Create continuous quality improvement processes and sustaining structures for jurisdictional and tribal communications efforts

Product Development 

  • With guidance and support, write, edit, design, and format a variety of products (documents, tool kits, PowerPoint presentations, templates, graphics, etc.) to assist with communications and public relations efforts
  • Ensure products and communication reflect appropriate branding, speak to the target audience, and use culturally appropriate language and imagery
  • Draft press releases and other promotional material
  • Write video storyboards and when feasible, develop videos
  • Write website content
  • Assist with the planning and execution of virtual career fairs and other events
  • Adhere to 508 accessibility standards
  • Develop and maintain an understanding of current trends and needs in the child welfare field

Other Duties 

  • Attend and participate in NCWWI, DU, and Butler-related meetings, training, and activities, including organizational workgroups and Diversity, Equity, and Inclusion activities
  • Provide backup support to creative team members and/or other Butler projects on an as-needed basis
  • Other duties as assigned

Knowledge, Skills, and Abilities

  • Communication: Use exceptional written and verbal communication skills to collaborate effectively with a variety of stakeholders virtually, in person, by phone, over email, and in writing; communicate with diverse audiences and champion the use of plain language; learn commonly used language consistent with state and national child welfare practice; motivate and inspire others; consistently use project management tools to ensure effective planning and collaboration; openly communicate with the team about challenges, successes, and timelines
  • Problem Solving: Use strong critical thinking and solution-building skills to investigate beyond assumptions and determine the root cause of issues; tactfully hold project members accountable to deadlines; adapt to changing priorities while demonstrating the highest level of customer service; involve leadership when appropriate
  • Reliability: Prioritize competing timelines and project deliverables; follow through on commitments; exhibit exceptional integrity, attention to detail, and accuracy
  • Initiative: Self-motivated and can work effectively in a team; asserts self appropriately to champion ideas; shares perspective in a direct and constructive manner; continually looks for ways to innovate
  • Inclusive Excellence: Work with members of diverse cultures and communities with respect and cultural humility; participate in action steps to move NCWWI, Butler, and project partners to an anti-racist, multicultural organization; develop and champion 508-compliant products

Required Qualifications

  • Bachelor’s degree in a related field; Associates degree and/or work experience related to the position can be substituted on a year for year basis
  • 2 or more years of experience coordinating and managing projects in a collaborative team environment
  • 2 or more years of experience developing products with a variety of software
  • Advanced skills in Microsoft Office including significant experience in content development, formatting, editing, and creating aesthetic visual products and presentations
  • Basic skills using multimedia software (Adobe Creative Suite, Camtasia, Powtoons, Vyond, etc.)
  • Knowledge of copyright, readability, and accessibility (508) requirements.

Preferred Qualifications

  • Experience working with non-profits, government, or human services agencies
  • Social media and/or public relations experience
  • Experience using project management software such as Teamwork, Microsoft Teams, etc.
  • Advanced skills using multimedia software (Adobe Creative Suite, Camtasia, Powtoons, Vyond, etc.)
  • 1 or more years of experience publishing 508-compliant products

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Work in distributed teams in a remote work environment. Occasional travel required, including twice yearly in-person meetings in Denver.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) August 24, 2022. Applications will be reviewed until the position is filled.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 11.

Salary Range:
The salary range for this position is $72,000-$78,000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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