Assistant Director of Student Programs

Apply now Job no: 495397
Work type: Staff Full-Time
Location: Denver, CO
Categories: Athletics / Recreation, Student Affairs / Services, Business Operations / Services, Admin / Executive / Office Support

About the University of Denver

Located where the Great Plains meet the Rocky Mountains, the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators, students, and local and global communities. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st-century education, and a deep commitment to promoting inclusion, we open a world of opportunity to students and empower Pioneers to make a difference around the world. Through learning, scholarship and practice, students gain the experience, knowledge, and courage they need to tackle big challenges in the real world and guide diverse communities and organizations.

About the Daniel L Ritchie Center for Sports and Wellness

The University of Denver’s vision is to be a “great private university dedicated to the public good.” Founded in 1864, DU is actively implementing its dynamic strategic plan, DU IMPACT 2025. Among the plan’s most significant goals is a strengthening of the 4Dimensional (4D) Experience for all students, including advancing intellectual growth, pursuing careers and lives of purpose, exploring character, and promoting well-being.

At the Daniel L. Ritchie Center for Sports and Wellness, we build Pioneers for Life through excellence, character, and connection. We operate with a championship mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at time; and our value to the University of Denver is the degree to which we offer connection points to a broad and diverse community. That's why were always looking ahead, and not just to the next championship or what's next in sports and wellness. Were also looking at what's next for you and how we can help you build a career you're proud of.

Position Summary

Reporting to the Director of Wellness and Recreation, the Assistant Director of Student Programs will be responsible for the daily management, promotion, operation, planning, and assessment of the student programs business unit; including without limitation; sales ($1MM+), daily management and promotion of the Coors Fitness Center, fitness and wellness programs, club sports, intramurals, special events, drop-in programs, student programs annual fundraising, and staff training, certification, and development within the Division of Kennedy Mountain Campus, Wellness & Recreation (KMCWR).

This position delivers an exceptional customer experience to all visitors of the Ritchie Center through managing the front-line interactions that customers will have. These include parking, facility entry and access, transaction experience, facility quality, communication, safety, and servicing each customer’s needs.

Essential Functions

Staff Training and Development 

  • Administrator of training camp programs (in-person/online) for 400+ Kennedy Mountain Campus, Wellness and Recreation (KMCWR) student and non-appointed employees including topics such as risk management, character development, leadership development, wellbeing, and customer service.
  • Coordinate divisional recruitment efforts & events for student employee and non-appointed positions.
  • Develop and implement 4D experience leadership development training, curriculum & certification opportunities for student and non-appointed staff and campus leaders.
  • Coordinate student and non-appointed employee recognition initiatives and events.
  • Manage and facilitate the professional intern program including oversight of hiring procedures, onboarding, ongoing development, and payroll tracking for 4-6 professional interns.
  • Oversee & advise the Student KMCWR Leadership Council, a student organization comprised of KMCWR student employee leaders.
  • Collaborate with KMCWR Business and Operations to assist with onboarding processes for all KMCWR employees.
  • Oversee annual staff training, certification, and development budget.
  • Develop and strengthen relationships with KMCWR student and non-appointed staff alumni to build engagement and community.
  • Regularly assess and analyze student learning outcomes, program goals, strategic initiatives, and key performance indicators.
  • Keep abreast with training and development research and trends.
  • Pursue and maintain all necessary instructor certifications related to job responsibilities (American Red Cross Adult & Infant/Child CPR/FA/AED, etc.)

People Management 

  • Lead, manage and develop a strong team of three (3) full time professionals, 4-6 professional interns, and approximately 100 student and non-appointed staff members.
  • Day-to-day management, supervision of professional staff, to ensure quality in facility operations, programs, and overall success of wellness and recreation programs, events, and services.
  • Establishes clear goals for professional staff and promotes workplace performance including conducting quarterly and annual performance reviews.

Certification Program 

  • Responsible for planning and execution of comprehensive certifications program to include without limitation: CPR/AED/First Aid, Mental Health First Aid, Wilderness First Aid, Wellness Coaching, and other certifications that benefit students and the community.
  • Responsible for coordinating certification programs by reserving and coordinating physical spaces and parking, instructor needs, equipment needs, and all other services to ensure safety, quality, and customer experience for all events is at a high standard.
  • Provide excellent communication and dissemination of information both prior to and by “meeting and greeting” customers for scheduled certification events.
  • Manage staffing levels and administration of the certifications program.
  • Reconcile certification events post-event to ensure all fees have been paid and collected and certifications are issued to students and community members in a timely manner.

Program Design and Management 

  • Design, plan, organize, schedule (1-year in advance), communicate, and operate a multi-faceted, accessible, and inclusive student sports and wellness program with clear goals and objectives.
  • Develop, manage, and reconcile operating and fund budgets on monthly and annual basis to ensure goals are met; collaborate with the Business Operations Manager on assigned funds and use.
  • Oversee all documentation for Student Programs (accident reports, incident reports, AOR’s, agreements, participation records, program evaluations, participant evaluations, personnel appraisals and related).
  • Implement, manage, and generate revenue from membership, fitness and wellness programs, club sport dues, intramural participation, special events, and certifications.
  • Coordinate annual fundraising program for student programs including involvement in #1day4du and giving Tuesday.

Marketing, Promotion & Communication 

  • Manage marketing and communications for Student Programs, including weekly newsletters/emails, program launch emails, and social media campaigns and posts.
  • Organize opportunities and ensure a presence at promotional events.
  • Monitor web site for correct information and to avoid out-of-date information, providing content for blogs and social media.

Knowledge, Skills, and Abilities

  • Excellent oral/written communication skills.
  • Ability to work with event scheduling, employee scheduling, and program registration software.
  • Ability to plan, direct, and evaluate the work of others.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong Work Ethic
  • Good Interpersonal Skills
  • Proactive
  • Flexibility
  • Teamwork

Required Qualifications

  • Bachelor’s Degree in kinesiology, sports management, health education, recreation, student affairs or related field or equivalent combination of education and experience
  • Three (3)+ years managing student programs, member services or employee training

Preferred Qualifications

  • Master’s Degree in kinesiology, sports management, health education, recreation administration, business administration, student affairs or related field or equivalent combination of education and experience
  • Five (5)+ years’ experience managing student programs, member services or employee training
  • CPR/AED/First Aid Instructor
  • Wellness Coaching Instructor (ACE, ACSM)

Working Environment

  • Works in all weather conditions and varying facilities and environments.
  • Works regularly on nights, weekends, and holidays.
  • Noise level is moderate.
  • Exposure to blood borne pathogens.

Physical Activities

  • Ability to sit in front of a computer for an extended period.
  • Occasionally required to move about the office/campus with the capability of transporting objects up to 50 lbs. with assistance.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) August 22, 2022.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 9.

Salary Range:
The salary range for this position is $60,000-$65,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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