The Enrollment Division at the University of Denver (DU), which consists of Undergraduate Admission, International Student Admission and Financial Aid, works to attract, enroll, and cultivate an optimal mix of vibrant and intellectually motivated students who will enrich the composition of our learning community and go on to lead lives of meaning and purpose. Recognizing education as a means of individual and societal transformation, our vision is to inspire, guide, and support prospective and current students as leaders and scholars who will positively impact their communities. In our daily work, the enrollment team is guided by these values: intentional and informed decisions; integrity; diversity, equity, and inclusion; collaboration; fiscal responsibility; pioneering spirit; clear and thoughtful communication; and exceptional quality service. As an educational and research community, DU values curiosity, intellectual freedom, and open communication. DU respects individual differences and embraces civil discourse. DU promotes caring and close individual attention. DU is a community distinguished by inclusiveness, collaboration, responsiveness, and accountability. As such, we are committed to enhancing the diversity of our faculty and staff. The University is an equal opportunity/affirmative action employer.
This position develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU. This person trains and directs other full-time employees by providing direction and support in daily work. This person provides training to other financial aid staff members on federal, state, and institutional compliance issues. The Assistant Director of Compliance has primary responsibility for specific program, training, and monitoring needs. This position is also instrumental in the development of financial aid programs, including event planning, and the creation/updating of office policy and procedures associated with programs in which they are involved.
Provides professional advising services:
- Develops and presents staff training modules/sessions for new and current staff to stay abreast of changes to federal and state guidance and regulations.
- Administers and conducts ongoing reviews and quality control of all Conflicting information and Verification Processes to ensure compliance and evaluate training needs.
- Requires a thorough knowledge of financial aid topics including: cost of attendance, federal and institutional need analysis, award package, types of aid offered, how to apply for outside scholarships, receiving outside resources, payment options, financing options, selecting a lender, completing loan applications, loan certification, billing, disbursement dates, reapplying for aid, withdrawal, stop-out, re-admit, timelines/deadlines, financial aid policy and procedures, and the responsibilities of receiving financial aid.
- Routinely deals with problems and issues of a highly sensitive financial and personal nature, and therefore must exhibit independent judgment, tact, and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations.
- Responsible for completing R2T4 calculations and monthly reconciliation to ensure financial aid compliance.
- The Assistant Director of Compliance also may have responsibilities in routine system tasks including on-going support of Banner jobs, running revised award letters, batch posting of files, and resolving verification, processing, and compliance problems using standard queries and reports.
Evaluating and identifying issues and problem-solving student applicant data conflicts:
- Problem solving for aid applicants include resolving FAFSA comment codes and rejects, verification and file review, packaging aid revisions, adjusting student budgets, correcting over awards, monitoring students on satisfactory academic progress (SAP).
- Participates in the development of existing or new financial aid and other campus-based programs associated with funding educational expenses to serve students from specific populations. Assigned responsibilities require considerable planning and coordination, including adhering to federal, state, and institutional policies, while providing advisement from the financial aid perspective.
- Provide in-house trainings or inform Office of Financial Aid staff of the statuses of existing or new financial aid and other campus-based programs associated with funding educational expenses to serve students from specific populations.
- Conduct research on matters of financial aid compliance or data to contribute to decision-making processes in the office.
Continuous Professional Development:
- The Assistant Director of Compliance must actively keep up to date on state and federal regulations and internal policies and procedures to ensure accurate and efficient interpretation of information and to ensure program compliance.
- Must be able to handle numerous complex tasks with attention to detail in a fast-paced environment.
- The Financial Aid Advisor works as a team member with the other Financial Aid Advisors to deliver high quality service to students and their families.
Other duties as assigned.
Knowledge, Skills, and Abilities
- Expert knowledge of financial aid processes, guidelines, and procedures.
- Demonstrated strong skills in conflict resolution, verbal and written communication, time management, coordination and event planning, and human relations.
- The position requires proficiency with standard MS Office software applications.
- Proficiency with Ellucian Banner or similar financial aid software.
- Bachelor's degree and general knowledge of financial aid processes, guidelines, and procedures including three years of higher education experience. Master’s degree may substitute for experience.
- Experience with CSS Profile, expertise in federal and institutional need analysis, the ability to interpret and analyze income and assets, and knowledge of professional judgment techniques is preferred.
- Ability to resolve data integrity issues in and discrepancies within Banner is preferred.
- Event planning and public speaking experience.
- Standard office environment.
- Noise level is quiet to moderate.
- Some weeknight/weekend and holiday work required. The Advisor will travel to present and/or attend financial aid workshops and conferences.
- Ability to sit in front of a computer for an extended period.
- Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. with assistance.
Monday - Friday, 8:00 a.m. - 4:30 p.m.
For best consideration, please submit your application materials by 4:00 p.m. (MST) on October 3, 2022
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 6.
The salary range for this position is $55,000 - $65,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.