Manager, Advancement Information Systems

Apply now Job no: 495564
Work type: Staff Full-Time
Location: Denver, CO
Categories: Information Technology, Business Operations / Services, Admin / Executive / Office Support, Advancement

In preparation for the most ambitious philanthropic campaign in the University’s history, the University of Denver is building an advancement enterprise that mirrors the excellence of our great institution. Advancement efforts at DU have a tremendous impact through our relationships with DU’s remarkable students, dedicated donors, inspiring alumni, engaged families, and wonderful friends. DU is committed to building and fostering a culture of deep engagement and philanthropy in support of our institution as we implement the DU IMPACT 2025 vision and prepare for a fundraising campaign with a bold and courageous goal.

The University of Denver and DU Advancement deeply value inclusive excellence, recognizing that its success is dependent on how well it values, engages, and includes the rich diversity of constituents. You can learn more about inclusive excellence at the University of Denver by visiting the Office of Diversity, Equity & Inclusion. As a part of that effort, we are continuing to grow a team of inclusive, collaborative, inquisitive, innovative, ethical, and transparent advancement professionals who possess deep mutual respect for one another and for our shared profession.

Position Summary

The Manager of Advancement Information Systems position serves as the primary information manager for University Advancement as a part of the Gifts and Records Management Team. The GARM team works closely with Advancement Operations, development officers and other Advancement team members, partners in the Controller’s office, Internal Audit, external auditors, and other University units to manage donations to the University of Denver, ensure entry and quality, and maintain the database used to solicit and communicate with the alumni and constituent population.

We are seeking a Manager of Advancement Information Systems, under general direction of the Executive Director, Gift Policy and Advancement Information Systems, to work collaboratively with a highly talented team and the Advancement division to create a best-in-class giving, stewardship, and engagement experience for our constituency. The ideal candidate has a passion for information organization and management, process assessment, improvement, and documentation, and maintaining excellent customer service to both our internal and external partners, while exhibiting excellent time management and organizational skills partnered with a high level of attention to detail.

Essential Functions

Information Management, & Data Integrity 

  • Works independently and as a part of a team to actively improve the quality and effectiveness of the Advancement database (currently CRM Advance).
  • Analyzes data for accuracy and completeness. Develops and deploys procedures that that maintain and enhance data on alumni and donors in the Advancement database, including the document imaging system.
  • Responsible for the establishment of reports and quality control mechanisms to monitor data integrity, database changes, address accuracy, and interrelationships of data.
  • Utilizes appropriate CRM tools to execute data projects in a timely and accurate manner, including the import, export and manipulation of large amounts of information.
  • Maps workflows and evaluates opportunities for improved systems integration.

Technology Support 

  • Manages the testing and implementation of system additions, modifications, and upgrades.
  • Collaborates with University Information Technology to locate, isolate and resolve system bugs and issues.

Documentation & Training 

  • Trains staff on database use, policies and procedures.
  • Ensures that business rules for the use of the CRM are documented and implemented throughout Advancement.

Gift Processing 

  • Assists with gift and pledge processing during times of high volume, including the timely posting of gift batches to CRM Advance.

University Citizenship

  • Serves as an active and collaborative partner to all central and unit-based advancement functions, the Controller’s Office, information Technology, and other campus colleagues, to foster strategic, effective, and collaborative fundraising practices. Models “One DU” leadership.

Knowledge, Skills, and Abilities

  • Knowledge of database software platforms; high level of technological proficiency required. Must be able to manipulate large quantities of data accurately and efficiently.
  • Must possess strong critical thinking skills and recognize opportunities for improvement in the completion of tasks and projects.
  • Highly ethical and able to maintain confidential information.
  • Must have strong organizational skills and strict attention to detail.
  • Must be able to manage time well, particularly while managing competing priorities.
  • Must be able to work independently and as a part of a group.

Required Qualifications

  • Bachelor’s degree or equivalent combination of education and work experience (Veterans with equivalent combination of military certification/education and experience may substitute for this qualification).
  • 2 years of experience in information systems with a basic understanding of data collection, manipulation and complex relational databases (related master’s degree can be substituted for 1 year of professional experience).

Preferred Qualifications

  • Experience working in a higher education and/or non-profit environment.
  • Experience with CRM Advance database software or similar software solution.
  • Gift entry experience and familiarity with complex gift accounting and gift administration processes.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Evenings and weekends as required.

Working Environment

  • Standard office environment
  • Noise level is quiet to moderate
  • Occasional travel to and from campus may be expected for meetings, events, and collecting gifts.
  • This position may be expected to work extended hours during May, June, July, December, and January to handle periods of heavier work volume for fiscal and calendar year-ends (this time will be compensated in accordance with FLSA standards).

Physical Activities

  1. Ability to sit in front of a computer for an extended period of time.
  2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) October 4, 2022.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 9.

Salary Range:
The salary range for this position is $50,000-$60,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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