Business Analyst I or Business Analyst II

Apply now Job no: 495781
Work type: Staff Full-Time
Location: Denver, CO
Categories: Information Technology, Business Operations / Services, Admin / Executive / Office Support

Facilities Management and Planning

The Department of Facilities Management and Planning supports the mission of the University of Denver's physical resources to provide a healthy and safe educational environment for the campus community through services of the departments of Capital Projects and Planning, Facilities Management, Parking & Mobility Services, Auxiliaries & Real Estate, and Business & Operations.

Information Technology/Enterprise Application Services (IT/EAS)

Dedicated to quality, innovation, engagement, integrity, and inclusion, Information Technology/Enterprise Application Services (IT/EAS) maintains the highest standards in providing a wide range of software solutions to units throughout the University. IT/EAS maintains software systems that support the University’s core business as well as develops custom applications in partnership with DU departments to enhance services to our community. Our services range from consultation to implementation to continuous support of software solutions. Services include:

  • Software implementation, support, development, and adoption
  • Secure access to institutional information
  • Database development and administration
  • Data interfaces
  • Document Management
  • Workflow solutions
  • Business Process analysis and improvements
  • Consultation with DU departments on software development or purchase
  • Data Warehouse administration, reporting, and data mining
  • Business Intelligence, Advanced Analytics, and Dashboards
  • Application configuration and support
  • Intranet and Mobile

IT/EAS ensures the current and future software applications are efficient and effective, maintains an appropriate balance between leading-edge activities and core business processes, and provides appropriate information access and data security.

IT/EAS is responsible for all aspects of the Enterprise Resource Planning (ERP) system, Database Management, Data Warehouse administration, Information Analytics (BI), Customer Relationship Management (CRM) systems, Learning Management System (LMS), Document Management, and Workflow.

Position Summary

The Business Analyst reports to the IT/Enterprise Application Services (IT/EAS) department within the central technology division of Information Technology (IT). The Business Analyst is physically located in the Facilities Management & Planning Division and works in close collaboration with the teams in IT/EAS and the Facilities staff.

The Business Analyst is primarily responsible for the configuration and support of multiple applications (e.g. Maintenance Management (WebTMA), Energy Management (EnergyCAP), Workplace Management (FM: Systems), Access Control (PERSONA), Key Management (SimpleK), Building Automation (ICONICS), Parking Management (T2), Package Tracking (QTrak), etc.), business process needs analysis, and data reporting and analysis. This position will interface with Facilities, software vendors, and IT/EAS application developers to maintain and support applications and interfaces. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, managing cross-functional projects, and providing day-to-day application support to the Facilities staff.

Essential Functions

  • Functional subject matter expert on facilities management systems, including but not limited to Maintenance Management (WebTMA), Energy Management (EnergyCAP), Workplace Management (FM: Systems), Access Control (PERSONA), Key Management (SimpleK), Building Automation (ICONICS), Parking Management (T2), and Package Tracking (QTrak).
  • Perform configuration tasks to satisfy requests from end users for enhancements and fixes.
  • Work with IT/EAS to coordinate the design, testing, and deployment of system enhancements.
  • Provide enterprise-wide application support. Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify, and track software issues to ensure resolution. Document and communicate problem resolutions.
  • Analyze current processes and tools. Make recommendations for development, improvement, or simplification.
  • In partnership with Facilities staff, develop appropriate training materials to support end-user training.
  • Research, configure, and schedule standardized reports within the applications.
  • Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.
  • Responsible for multiple projects or large complex projects with cross-functional teams.
  • Primary technology liaison between Facilities, IT/EAS, and software vendors.
  • Coordinate regularly scheduled meetings with Facilities and IT/EAS.
  • Partner with Facilities and IT/EAS teams to prioritize projects using IT prioritization rubric.

Other Functions: Other duties as assigned.

Supervisory Duties: N/A

Knowledge, Skills, and Abilities

  • General understanding of facilities management, finance, and accounting principles
  • Knowledge of facilities management systems
  • Strong knowledge of SQL
  • Ability to gather detailed business requirements and analyze business processes and data
  • Ability to perform system administration, configuration, testing, and training
  • Solid foundational understanding of Microsoft Office products Excel and Word
  • Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
  • Ability to utilize general mathematical concepts. Ability to apply concepts and analyze relevant data.
  • Ability to prioritize and organize a high volume of work
  • Ability to communicate clearly and concisely, both orally and in writing
  • Attention to detail is critical
  • Work effectively in a team environment
  • Strong troubleshooting and problem-solving skills
  • Ability to use intuition and apply knowledge from previous experiences
  • Committed to providing excellent customer service and innovative problem solving
  • Team oriented
  • Collaborative
  • Engaged, professional, supportive
  • Challenge the status quo to seek the highest levels of performance and service quality

Required Qualifications

Business Analyst I

  • Bachelor’s Degree or equivalent experience in a business analyst position
  • Entry level to 2 years of experience or coursework specific to business analysis

Business Analyst II

  • Bachelor’s Degree or equivalent experience in a business analyst position
  • 3-5 years of experience as an application administrator or business analyst
  • Experience with SQL

Preferred Qualifications

Business Analyst I

  • Degree in business administration, computer information systems, management information systems, or another related field
  • Experience with SQL and reporting software (Cognos, Tableau, etc.)
  • Experience managing facilities management applications
  • Experience in a higher education working environment

Business Analyst II

  • Degree in business administration, computer information systems, management information systems, or another related field
  • Experience with reporting software (Cognos, Tableau, etc.)
  • Experience managing facilities management applications
  • Experience in a higher education working environment



  • Demonstrates clear, timely, and consistent speaking, listening, and written communications. Listens and seeks clarification and responds clearly to questions. Listens actively and communicates with others to build trusting relationships. Written communication is clear, grammatically correct, effective, and relative to the needs and scope of one’s role. Relates effectively to all levels of the institution. Fosters connections and a collaborative approach.


  • Reports to work regularly on time and is accountable during the workday. Cooperates and interacts with employees inside and outside of the work unit contributing to improved operations. Aligns individual efforts with university and unit goals. Takes ownership of work and is accountable for outcomes. Is aware of and follows University policies and procedures. Establishes trust and respect by following through on commitments. Completes tasks and assignments with minimal supervision. Committed to meeting deadlines.


  • Actively creates and supports an inclusive and equitable workplace by embedding diversity into all aspects of the workplace. This may include policies, procedures, training, mission, values, goals, office climate and culture, interactions with colleagues and co-workers, leadership practices, programming, hiring, marketing, evaluation, promotion, and other workplace dimensions.


  • Contributes fresh ideas that provide solutions to the work in one’s role or beyond, where relevant. Identifies ways to stay current in one’s role and to meet organizational needs. Uses sound judgment to develop new insights into situations and applies different and novel solutions to make improvements. Utilizes analytical and conceptual abilities to formulate a practical plan with a positive impact. This competency is focused on turning ideas into action. Thinks beyond the immediate imperative to the future. Challenges norms with innovative thinking and approaches.

Work Quality

  • Demonstrates a commitment to quality by taking pride in one’s work, striving for excellence, and delivering the best possible results. Completes work assignments thoroughly and in an accurate, prompt, and organized manner. Identifies and corrects errors. Pays attention to detail. Looks for opportunities to improve outcomes and generate ideas for building process efficiencies. Utilizes feedback to improve work and builds on previous learnings. Welcomes constructive feedback and monitors own work to ensure quality.

Working Environment

  1. Standard office environment.
  2. Unexpected interruptions occur often, and stress level is moderate to high.
  3. Noise level is quiet to moderate.

Physical Activities

  1. Ability to sit in front of a computer for an extended period.
  2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. with some evenings and weekends as needed.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) November 23, 2022.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is:

Business Analyst I – Salary Grade 10

Business Analyst II – Salary Grade 12

Salary Range:

The salary range for this position is:

Business Analyst I – $60,000-$70,000

Business Analyst II – $70,000-$80,000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.


The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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