Director New Student and Family Programs

Apply now Job no: 495938
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services, Business Operations / Services, Admin / Executive / Office Support

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.

SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students’ learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Division’s strategic priorities are:

  • Enrich the holistic student experience
  • Elevate & Embed diversity, equity & inclusion
  • Engage purposeful partnerships
  • Enhance staff development, learning & wellbeing
  • Enact sustainable practices & operations

SAIE includes Housing and Residential Education; Student Engagement; Fraternity and Sorority Life; Health and Counseling Center; Inclusion & Equity Education; Disability Services Program; The Cultural Center; Access & Transitions; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; Budget, Operations, and Division Resources; New Student & Family Programs; and Community and Driscoll Commons.

Position Summary

The Director of New Student and Family Programs is responsible for the strategic visioning, implementation, and assessment of onboarding and transitional support for new students and their families in collaboration with the Executive Director of New Student Orientation & Student Experience. The Director works closely with divisional and campus partners including Student Affairs & Inclusive Excellence, Academic Affairs, Advancement, Business Services, Admissions and Enrollment Services as some examples.
The Director supervises 1-2 full time professional staff, provides leadership for planning and implementation of the New Student & Family Welcome experiences, on-going engagement, and supports related programming in addition to developing goals, outcomes, and assessment. The Director provides leadership to the area, division, and University on how to effectively communicate, manage crisis, educate, and share resources for all DU families to become an informed partner with the University to support their student’s successful DU journey and college experience. In addition, this position is responsible for creating, planning, and implementing all family communication, events, and coordination over the lifecycle of the student. The director will lead the campus wide family engagement working group and provide vision and theoretical frameworks for effective family engagement strategies and initiatives that positively impact student retention and success.

The Director further supports the onboarding, transition and retention of all new DU students through campus-wide leadership and management of collaborative partnerships. Oversee programming area meetings and demonstrates an ongoing commitment to inclusion, equity, and diversity through hiring practices, training and development of employees, programming, campus collaborations and involvement in university/division-wide projects and initiatives. This is a full-time position and reports to the Executive Director of New Student Orientation & Student Experience.

Essential Functions

Department Leadership

  • With the Executive Director of New Student Orientation & Student Experience, lead divisional and campus partners in creating, implementing, and assessing the strategic vision, programming, and outreach for new students and families.
  • Provide leadership in the coordination and delivery of programs designed to increase student retention and success, instill awareness of the impact of family involvement on student success, promote DU and all resources, support services available to students and their families.
  • Develop, implement, and manage department and campus assessment strategies and plans utilizing program evaluations and data to enhance student transition and success strategies.
  • Manages the day-to-day operations of New Student and Family Programs
  • Participate in budget development, monitoring, and accountability in collaboration with SAIE’s Department of Budget and Planning specifically as it relates to New Student and Family Programs
  • Oversee the resolution and communication for parent and family situations and elevate as appropriate.
  • Partner with various offices within the division and across campus to be an accessible and inclusive experience for all students and families.
  • Embed inclusion, equity and diversity into the student and family experience.
  • Align parent and family programs as well as new student programs with best practices and national trends reflected by national associations and standards
  • Serves on a variety of division, campus- and University-wide committees and work groups to ensure a more seamless educational experience for students.
  • Represents NSFP at the Student Affairs divisional meetings, retreats, and conferences, etc.
  • Actively participates in select divisional projects and initiatives.
  • Represent NSFP in both on and off-campus locations, which may require evening and weekend commitments.

Programming and Outreach

  • Develop and manage all parent and family programs including communication to all DU families as deemed necessary for student success.
  • Support all new student communication, programs, and student success initiatives.
  • Develop and implement a comprehensive vision for programming and outreach for new graduate students and families. This includes expanding services to better include graduate student populations.
  • Convene regular campus partner meetings to streamline communication, create pathways for feedback, and support participation in new student and family experience (virtual and on-campus).

Administrative Duties

  • Oversight of department day-to day operations including call center, professional and student staff employees, budget and financial management, and all program execution.
  • Maintain critical family communication and submit referrals to appropriate offices and departments as necessary.
  • Maintain continued communication with divisional leadership on the planning and programming of department.


  • Hire, train, and evaluate 1-2 professional staff members, the Coordinator for Parent and Family Engagement and the Assistant Director for Student Experience and New Student Programs.
  • Create a department environment that leverages the strengths and accomplishments of staff, promotes synergy and teamwork, and empowers experienced professionals with diverse responsibilities.
  • Actively strive to foster and maintain a workplace climate that is supportive of employees and respectful of difference, as well as to create a learning environment for students that encourages personal development, self-reflection, and academic success.

Other Duties as Assigned

  • In consultation with the Executive Director, serve on University, Divisional, orientation and transition program area and departmental committees and other duties as determined.
  • Represent the department on various working groups and planning councils as appropriate.

Knowledge, Skills, and Abilities

  • Excellent communication, customer service, and interpersonal skills with the ability to present effectively to a variety of audiences, including faculty, administrators, students and student affairs staff.
  • Strong organizational, planning, and program development abilities including attention to detail.
  • Ability to collaborate with departments across the university, ability to problem-solve and work with parents and families in crisis.
  • Ability to work effectively with students and families.
  • Experience with the life cycle of print publishing
  • Experience with website editing, HTML and CMS
  • Experience with digital marketing
  • Experience with crisis management and diplomatic communication with families
  • Experience supervising full time staff or equivalent leadership experience
  • Experience with strategic visioning, planning, and assessment
  • Experience with strategizing and problem solving in a complex organization

Required Qualifications

  • Master’s degree related to higher education
  • Demonstrate a commitment to the principles of inclusion, diversity, and equity through involvement and participation in university/division-wide projects and initiatives.
  • Experience with large event planning and execution in higher education
  • Experience with parent and family programs

Preferred Qualifications

  • Experience working with college students
  • Experience with programming with college students with preference to related fields of orientation, transition, retention and parent and family engagement
  • Experience in goal setting and execution of planning
  • Leadership in higher education
  • Experience with website and social media administration
  • Experience with conflict resolution
  • 3+ years supervising full time staff or equivalent years of experience demonstrating one’s ability to supervise full time staff.

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) January 27, 2023.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 11.

Salary Range:
The salary range for this position is $70,000 - $80,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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