Parking Services Manager

Apply now Job no: 495961
Work type: Staff Full-Time
Location: Denver, CO
Categories: Parking Services, Business Operations / Services, Admin / Executive / Office Support

The Department of Facilities Management supports the mission of the University of Denver's physical resources to provide a healthy and safe educational environment for the campus community through services of the departments of Capital Projects and Planning, Facilities Management, Parking & Mobility Services, Auxiliaries & Real Estate, and Business & Operations.

Position Summary

The Parking Services Manager position is responsible for all administrative, clerical, and supervisory functions of the Parking Services office operations. This position supervises full and part-time employees, ensures best practices with cash handling and reconciles all the parking revenue on a daily, monthly, and quarterly basis. Manages the payment of all department invoices and works with the budget officer on budget development and forecasting. This position also serves as the Director of Parking & Mobility Services in the Director’s absence. This includes providing guidance and supervision of all department employees in some day-to-day functions and operations. This position manages the employee’s responsibility, accountability, and retention system for all department employees.

This position is the primary coordinator for the day-to-day utilization of parking inventory to manage parking effectively and efficiently for all permit holders and unique event visitors to the DU campus with minimum adverse impact on the DU permit holders. Prepares studies and analyzes statistical data from various sources within the division and some outside resources for preparing reports. Acts as a liaison to the Athletic/Recreation Department, the Newman Center for Performing Arts, and the University Conference and Events Department to plan and meet their special parking needs. This position is responsible for the preparation of all departmental reports. These include monthly, quarterly, and annual reports on operations, utilization, and finances. These reports are prepared and distributed to Division and University leadership. May also be assigned special projects by the Director of Parking & Mobility related to various areas of the Parking operation.

Essential Functions

In addition to following the University of Denver’s policies and procedures, principal responsibilities include, but are not limited to:

  • Responsible for the parking offices operational functions including supply and permit ordering and inventory, citation disputes, and complaints from all customer bases. Acts as an intermediary with the public. Responsible for the configuration of back-office software systems like T2 Flex and Ungerboeck. This includes configuring and managing permit sales, event calendars, and gate access. Must address customer complaints professionally while taking the necessary customer service action. Resolve billing disputes and keep track of overdue accounts, and attempt to collect payment. Responsible for ordering all supplies for the parking office operations.
  • Manages three full-time and up to 5 part-time employees in customer service management. This position provides guidance and advice on many day-to-day operations and procedures for all staff in the department. This person serves as the Director of the department in the absence of the Director of Parking Services. This position serves as a point of contact for all department staff when issues arise that require a management-level decision regarding operations, finances, and policy. Responsible for submitting and approval of all parking services personnel timecards in the Pioneer Time system.
  • Manages University internal and external event parking requirements for several events per year. These duties include planning and implementing parking requirements by developing and designing detailed plans, diagrams, maps, permits, etc., as required to execute parking obligations. Work closely with the event coordinators to ensure the parking calendar and inventory are adequately managed. Supervises University personnel in performing analysis necessary for the coordination, execution, and settlement of special event parking. Liaison with Athletics/Recreation Department, Newman Center for Performing Arts Department, and Conference and Events Services Department at the University that routinely use the DU parking inventory to schedule their parking requirements proactively.
  • Responsible for recording all daily parking revenue in Banner, FLEX, and One Step. Accountable for processing monthly payroll deductions for parking permit payments. Responsible for applying charges to the student accounts through the Banner system weekly. Responsible for issuing all direct payments needed in the Parking Services Department. Responsible for processing and reconciling all internal department charges for University departments. Additionally, this position reconciles all financial transactions and prepares monthly, quarterly and annual reports for the Controller’s Office and senior management.
  • Prepares studies and analyzes statistical data from various sources within the division and some outside resources for preparing reports. These reports will include but are not limited to quarterly and annual balanced scorecard reports for the manager, director, VCBFA, and trustees, as requested. Develops, maintains, and regularly reviews all division and department policies.
  • Participates in the department’s community outreach and public information initiatives. Conducts presentations and represents the department at planning and development meetings across several departments on campus. Takes a leadership role in developing parking policies and procedures that impact all campus parking operations

Knowledge, Skills, and Abilities

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence. Ability to speak effectively before the organization’s customers, students, or employees.
  • Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, familiar fractions, and decimals. Ability to compute rates, ratios, and percentages and create and interpret graphs and complex financial reports.
  • Ability to apply common sense understanding to complete instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in very fluid situations.
  • Ability to work in a team-oriented environment that requires individual thought and initiative. Capable of facilitating the interactions and diverse needs of a complex organization. Ability to maintain professional standards of conduct during stressful and often emotional situations. Possess strong oral and written communication skills. Superior customer service skills are a must.

Required Qualifications

  • Bachelor’s Degree or equivalent combination of education, training, and experience in Parking and Mobility Services.
  • Three years of progressively responsible experience in Parking and Mobility Services.
  • Valid Colorado Driver’s License and insurable by the University of Denver’s insurance carrier
  • Must pass a background check.

Preferred Qualifications

  • Bachelor’s Degree in Transportation Management or Business.
  • 5 years of parking and mobility experience, including parking management software, eCommerce, customer service, and event parking coordination for special events.
  • Five years of posting financial transactions.

Working Environment

  • Standard office environment.
  • Unexpected interruptions often occur, and stress level is moderate to high.
  • The noise level is quiet to moderate.
  • There may be occasions where the position will be exposed to outdoor weather conditions.

Physical Activities

  • Ability to sit in front of a computer for an extended period.
  • Occasionally required to move about the office/campus, transporting objects up to 50 lbs.

Work Schedule

University operating hours are Monday - Friday, 8:00 a.m. - 4:30 p.m. Work schedule may vary.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) February 3, 2023.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 10.

Salary Range:

The salary range for this position is $60,000-$67,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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