Assistant Director, Graduate Student Services

Apply now Job no: 496330
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services, Academic Advising, Business Operations / Services, Admin / Executive / Office Support

With a long tradition of excellence and innovation, the Daniels College of Business prepares students to succeed in a dynamic, changing world. We are a high-achieving community of students, staff and faculty that inspires one another to think in new ways, perform at higher levels, and transform organizations and communities. Daniels is ranked among the top business schools and is the only business school in Colorado to receive rankings and recognition from BusinessWeek, the Financial Times, U.S. News & World Report and Forbes. The Daniels College of Business (DCB) offers a variety of baccalaureate, graduate, PhD and certificate programs which are detailed at 

Position Summary

Primary responsibility of this position is focused on planning, development, design, and execution of student services for the graduate programs at the Daniels College of Business. In a highly team-oriented environment, this person will collaborate with team members, Associate/Assistant Deans, departmental chairs, University offices, staff, and faculty to ensure a seamless student services experience. This person will advise students regarding degree options, course selection, scheduling, and academic policies and procedures. This position assists with academic processes including graduation certifications, preliminary graduation reviews, course substitutions, transfer credit evaluation, academic deficiency notifications, extensions and petitions to various academic units, and other procedural activities. This position also participates in the design, support, execution, and evaluation of student experience-related activities including orientation, graduation, and other student-related activities. This person will also assist with the creation and maintenance of academic support materials, student tracking systems, and other needs of the department. This position will serve on campus or college committees and participate in the Graduate Student Services strategic planning, development, and management process.

Essential Functions

Advising: Manage a portfolio of Daniels’ graduate students to ensure all students are making academic progress in their degree and are informed of relevant academic and administration information. Provide academic advising regarding concentrations/electives, and registration assistance. Respond to student concerns and issues regarding course schedules, degree completion and/or registration procedures utilizing strong problem-solving skills to meet student needs. 

Policy/Procedure: Assist Graduate Student Services team with academic processes including graduation certifications, preliminary graduation reviews, course substitutions and transfer credit evaluation, course scheduling, extensions and petitions to various academic units and academic deficiency notification. Assure compliance with Accreditation, DU and Daniels academic standards. 

Program Management: As part of the student services team, this position will participate in the planning and execution of student-centered activities such as orientation, graduation, and other events. This will include communication to stakeholders, development of necessary printed materials and management of overall execution of activities related to student services. Develop assessment tools to evaluate programs, offerings and delivery of activities. Provide leadership in working with Associate/Assistant Deans, departmental chairs, University offices, staff and faculty to ensure a seamless experience for students. 

Strategy: Serve on campus or college committees as requested. Participate in strategic planning, development and management process in support of Graduate Academic Services. 

Management: Manage Graduate Assistants, and/or third party vendors to provide exceptional service and activities. 

Other: Perform other duties as assigned by the Director of Graduate Academic Services. 

Knowledge, Skills, and Abilities

  • Strong organizational, planning, and program development abilities.
  • Excellent verbal and written communication skills.
  • Ability to effectively present information in one-on-one, small group and large group situations to customers, clients, and other employees of the organization.
  • Leadership ability to collaborate with departments within Daniels and across campus.
  • Professional, personable, and responsive. Maintains constant open communication, mutual respect and trust, inclusiveness, teamwork, accepts change and growth and a commitment to providing exceptional customer service.

Required Qualifications

  • Bachelor’s degree
  • 3-5 years of professional experience, preferably in higher education and/or advising
  • Experience with student tracking and/or customer relationship management software
  • Ability to work evenings once or twice per week and occasional weekends for events or travel.  
  • Regular work hours 8:00 a.m.-4:30 p.m. Work from home one day per week is available.

Preferred Qualifications

  • Master’s degree in business or associated discipline preferred or an equivalent combination of education and professional experience.

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) June 9, 2023.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 9.

Salary Range:
The salary range for this position is $55,000-$62,000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter
3. One-page statement describing your perspective on and approach to the importance of diversity, equity and inclusion in higher education. Please share examples from your working past that are illustrative.

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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