Credential Evaluator

Apply now Job no: 496794
Work type: Staff Full-Time
Location: Denver, CO
Categories: Admission / Financial Aid, Business Operations / Services, Admin / Executive / Office Support, Academic Administration

The Office of the Registrar, an administrative service center for the University of Denver community, takes an active role in assisting students and faculty with registration and advising by providing the tools needed to review academic progress, create class schedules and successfully register for classes. Specialized services include, but are not limited to registering for classes, prompt transcript distribution, degree evaluation and certification, enrollment and degree verification, classroom scheduling and withdrawal processing. We provide pertinent information regarding academic policy, federal regulations, and procedures related to the procurement, maintenance and release of educational records of our current and former students.

Position Summary

The Credential Evaluator serves as a liaison between the Office of Undergraduate Admission, Office of International Education, faculty and students in facilitating course credit equivalency requests and decisions. The Credential Evaluator maintains and publishes a public-facing database of course equivalencies for transfer and study abroad credit. This position reviews credit files for all academic units (except Law and Taxation) and is responsible for their completeness and accuracy as well as accuracy of electronic records in the University student information system. Serves as state residency administrator. This position maintains formal articulation agreements for undergraduate programs. Provides students with information on transfer and study abroad credit. A thorough understanding of the University’s curriculum, study abroad programs, and institutional policies relating to transfer of credit is essential to this position.

Essential Functions

In addition to following the University of Denver’s policies and procedures, principal responsibilities include, but are not limited to:

  1. Student Records Management: Manage the receipt of transcripts within the Office of the Registrar. Process transcripts and other student records documents for admitted students in accordance with University record retention policies. Administer and maintain holds on student records in accordance with University admission policies. Determine residency classification for students. Apply course equivalencies to transfer and study abroad course work. 20%
  2. Course Equivalencies and Articulation: Compile transfer and study abroad course equivalencies decisions and publish records to a public-facing database. Maintain articulation agreements for selected undergraduate majors. Maintain course equivalencies for credit by examination (e.g., advanced placement) and publish equivalencies. 30%
  3. Customer Service: Manages transfer and study abroad equivalency workflow and evaluates courses for transfer. Works with academic units on transfer/study abroad coursework approvals, when appropriate. Provides students with information on policies related to study abroad and transfer equivalencies. Provide guidelines on transfer credit equivalencies to Undergraduate Admission, International Admission, and the Bachelor of Arts Completion Program. 20%
  4. Study Abroad and Exchange Enrollment Administration: Administer registration for study abroad and exchange programs at the graduate and undergraduate level. Activities include establishing, managing and maintaining study abroad courses in course catalog. This position will also create sections in course schedule for each term; assign sections and batch register outgoing students; identify and solve problems, provide registration reports and follow-up with Office of International Education staff; create and manage study abroad records in Academic History (Banner Student System). Sets-up returning students to enable web registration. Serves as liaison to the Bursar’s Office, the Office of Financial Aid and the student in the case of erroneous billing or holds. Convey information regarding registration status and issues via verbal and written correspondence. 20%
  5. Undergraduate Registration: Work collaboratively with other registrar staff and serve as a liaison to Undergraduate Admission to ensure records for incoming undergraduate students reflect accurate credit assessment. Train undergraduate admission staff on transfer of credit practices and procedures. 10%

Knowledge, Skills, and Abilities

  • Knowledge of academic degree requirements, various college calendars, conversion of academic credits, academic policies such as accreditation is important. Candidate must have or be able to acquire knowledge and expertise in evaluating educational credentials from foreign institutions. Knowledge of such policies at the University of Denver will be very helpful.
  • Ability to read, analyze, and interpret college catalogs and other university publications, transcripts, other application materials, technical procedures, or policy manuals. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from students, University colleagues and the general public. Ability to speak effectively before groups of students and other employees.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to make decisions according to rules, regulations and procedures. Ability to make independent decisions in discretionary areas. Ability to extract pertinent information from catalog descriptions and similar documents.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals associated with credit evaluation, converting of grading systems, computing GPAs, etc. Ability to compute rates, ratios, and percentages. While performing the duties of this job, the employee is regularly required to communicate effectively verbally and in writing with students or employees of the University. The employee must be able to occasionally move about the office with the capability of transporting objects up to twenty-five pounds. The employee must have the ability to access physical files from a variety of storage areas throughout the University.

Required Qualifications

  • Bachelor’s Degree
  • Minimum 1-year work experience in a related field

Preferred Qualifications

  • N/A

Working Environment

  • Standard office environment.
  • Unexpected interruptions often occur, and stress level is moderate to high.
  • Noise level is quiet to moderate.

Physical Activities

  • Ability to sit in front of a computer for an extended period.
  • Occasionally required to move about the office/campus with the capability of transporting objects up to 25 lbs.

Work Schedule

The University’s administrative offices are open Monday - Friday, 8:00 a.m. - 4:30 p.m. Work schedule may vary.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) September 26, 2023.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 7.

Hourly Range:

The hourly range for the position is $23.00 - $27.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.


The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers' Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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