Enrollment Specialist

Apply now Job no: 496800
Work type: Staff Full-Time
Location: Denver, CO
Categories: Admission / Financial Aid, Business Operations / Services, Admin / Executive / Office Support, Enrollment

The Enrollment Division at the University of Denver works to attract and enroll an optimal mix of qualified students who will enrich the composition of our learning community. The division, which consists of Undergraduate Admission, International Student Admission and Financial Aid, seeks to enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation.

In our daily work, the enrollment team is guided by these values: excellence, innovation, engagement, integrity, inclusiveness, fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our enrollment goals, recruitment strategies and the admission and financial aid processes are designed to enroll a diverse, ethical and intellectually vibrant student body who can be successful at the University of Denver and go on to lead lives of meaning and purpose. Equally important, by striving to embed considerations of inclusion and college access into every element of our recruitment and enrollment process, we support the DU vision to achieve a transformative campus culture and climate as identified in the DU Impact 2025 strategic plan.

Position Summary

Enrollment Specialists perform a multitude of administrative and support functions requiring critical thinking, great accuracy, and attention to detail. Responsibilities include performing multiple tasks throughout the admission process for first year and transfer domestic and international undergraduate students in addition to specialized programs on campus. The workload consists of a high volume of applications and includes monitoring application requirements, performing transfer credit evaluations for all incoming students, ensuring accurate data entry in application databases, problem solving, and communicating with DU staff within the department, with on and off campus partners, and also prospective students, their families, and staff at high schools and other colleges and universities. Enrollment Specialists are frequently a student or family's first contact with the University, so exemplary customer service and oral and written communication skills are required.

Essential Functions

  • Process electronic domestic and international enrollment applications, documents, and data feeds to complete the admission application process in our Technolutions Slate CRM. 
  • Perform transfer credit evaluations for all incoming First Years and admitted Transfer students from college transcripts and AP/IB scores in DU’s Ellucian Banner SIS, and review transfer credit awarded within student Degree Audits in DegreeWorks, making updates and adjustments as necessary. 
  • Work closely with partners in the Registrar’s office to maintain, update, and clarify current and changing transfer credit evaluation policies and procedures.
  • Manage and process required materials to finalize incoming First Year and Transfer student matriculation and process deferral requests. 
  • Research/troubleshoot issues related to student applications and monitor the accuracy of applicant information to make sure it meets admission standards and university policies. 
  • Collaborate with other departments to provide incoming students with the most updated information (Registrar, Housing, Academic Advising, Orientation, Bursar, LEP, ISSS, etc.)
  • Work closely with the Undergraduate Admission Communications team by reviewing and offering editing suggestions to outbound communications.
  • Initiate outreach to prospective students, their parents, their high school counselors, and other university offices by phone, email, and occasionally in person.
  • Review and answer inquiries to the admission general email account and phone line when needed.

Knowledge, Skills, and Abilities

  • Communication skills: excellent written communication and speaking skills. Ability to effectively present information and respond to questions from students, university colleagues and the public over the telephone, in writing, and occasionally in person.
  • Customer service skills: ability to provide exceptional customer service to students and families who are trying to navigate the admission process.
  • Critical thinking: utilize training and constantly updated resources to determine most appropriate transfer credit equivalencies for assigned caseload.
  • Detail oriented: process-oriented thinking and ability to pay careful attention to detail.
  • Organization and time management skills: ability to juggle a wide variety of tasks and effectively prioritize responsibilities.
  • Demonstrated independent thinking and ability to work well within a team with a high level of professionalism.

Required Qualifications

  • Associate’s degree or any equivalent combination of experience, education, and training.
  • Experience processing information within a CRM system.
  • Strong computer skills and data entry experience.
  • Experience working in an administrative setting.

Preferred Qualifications

  • Bachelor’s degree
  • Two years of experience as a transcript evaluator, academic advisor, or other similarly related experience.

Working Environment

  • Standard office environment.
  • Noise level is quiet to moderate.
  • Unexpected interruptions occur often and stress level is moderate to high
  • Shared space with other enrollment specialists

Physical Activities

  • Ability to sit in front of a computer for an extended period.
  • Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. with assistance.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) October 15, 2023.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 7.

Hourly Rate:

The hourly rate for the position is $24.01.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.


The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers' Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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