Employment Services Manager

Apply now Job no: 496803
Work type: Staff Full-Time
Location: Denver, CO
Categories: Human Resources

Human Resources and Inclusive Community (HRIC) at the University of Denver, is led by the Vice Chancellor of HRIC who reports directly to the CFO. The HRIC Department is responsible for developing and delivering a broad range of services in support of the University's mission, vision, and strategies. The HRIC Department is evolving from a traditional operational and service orientation into a highly effective strategic unit advancing the broader strategic aims of the University.

Position Summary

The Employment Services Manager reports directly to the Director of HR Operations and Data Analytics and is responsible for providing direct support to and overseeing the daily office operations, organizing, and integration of cross-functional HR operations and employment actions (hiring, separations, job, and position changes, I-9s, unemployment, employment verifications, etc.) to ensure responsive customer service.   The Manager will work directly with business units and The Mauve group on international hires. The Manager will partner with process owners to ensure quality and timely transactions occur within the payroll cycles.

Essential Functions


  • Directs Employment Services function providing direction, guidance, and assistance to two full-time employment specialists.
  • Demonstrate high level or professionalism and leadership through effective communication, organization, attention to detail, and keen awareness of the priorities and immediate needs of the team.
  • Act as an advisor and a mentor for employment specialist team, teach thought process behind quality decision making to mitigate risk.
  • Responsible for the evaluation of the employment specialists’ performance each year.
  • Directly responsible for coordinating with units and DU’s third party vendor, The Mauve Group, on international hires.


Oversight of the employment specialist team and third parties/vendors for the flawless execution of employment services to include:

  • I-9 processing from start to finish, partnering with campus constituents along the way.
  • Employment verifications that cannot be completed through The Work Number.
  • Records management to include uploading I-9s and other employment type documents into Application Xtender and name changes in banner.
  • Collaborating with the HR Partner group on the timely submission of unemployment claims.
  • Processing of all the workflows by the payroll deadlines to include job and position changes, hires, separations, working with payroll on any late submissions if necessary.
  • Partnering with payroll and HRIC leadership on employee severance agreements

Faculty Administration:

  • Oversight of the employment specialists in placing and ending summer research positions for research faculty.
  • Manage, in collaboration with the provost’s office, the placing and returning of faculty from sabbatical leaves.
  • Responsible for the oversight of tenure relinquishment process including ensuring the employment specialist team submits job changes and separations following pay schedule per tenure relinquishment agreements and notating any special pay in the agreement.

Knowledge, Skills, and Abilities

  • Strong knowledge of and demonstrated commitment to inclusive excellence.
  • Ability to work independently to complete tasks, take initiative by identifying challenges and proposing solutions.
  • Excellent interpersonal skills to develop and maintain effective relationships with diverse client groups.
  • Demonstrated knowledge of human resources concepts, policies, and procedures
  • Ability to apply creative problem solving to various divisional issues.
  • Excellent verbal and written communication skills and the ability to apply skills in a consultative way.
  • Familiarity with general HR compliance and standards, knowing when to engage Legal in a conversation.
  • Effective process management skills.
  • Ability to successfully lead teams.
  • Demonstrates skill in prioritizing competing work assignments, and timelines.
  • Possesses strong analytical, active listening and critical thinking skills.
  • Solid organizational skills, keen attention to detail and ability to balance multiple priorities in a fast-paced work environment.
  • Strong technical skills, including proficiency with MS Office products, and ability to learn and use new systems quickly.

Required Qualifications

  • Associates degree. Relevant experience may substitute for the degree requirement.

Preferred Qualifications

  • Bachelor’s degree
  • Two (2) years of experience in managing cross-functional HR processes.
  • Certification in human resources
  • Experience working in higher education.
  • Supervisory experience
  • Experience using Oracle or Banner system products.

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often, and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. In accordance with the University’s flexible work policy, this position is eligible for partial-remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) September 27, 2023.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 9.

Salary Range:
The salary range for this position is $58,000 - $68,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers' Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non-Discrimination Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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