The University of Denver’s Morgridge College of Education (MCE) invites applications for the position of Associate Director of Admissions. MCE’s vision is to train global leaders who employ innovative and effective approaches to advance learning throughout the lifespan, educational change, and social equity. Our programs prepare ethical, collaborative practitioners who can apply principles to promote learning and development with diverse clients, communities, and information systems. We are looking for a candidate who can lead efforts to promote MCE and recruit quality graduate level students to our programs. This is a full-time, benefitted position.

Position Summary

The Associate Director of Admissions in the Morgridge College of Education (MCE) focuses on practices and processes intended to recruit, enroll, and support a diverse student body throughout the enrollment funnel for programs in MCE. In partnership with the Assistant Dean of Enrollment and Marketing the position provides knowledge of best practices in creating and implementing enrollment management strategies. The Associate Director is responsible for understanding and interpreting various types of data trends for both on-campus and online programs to create market-responsive strategies and to track closely the effectiveness of those strategies. The Associate Director reviews processes, strategies, and tactics related to recruitment and application movement, and makes recommendations on best practices. The Associate Director uses a wide degree of creativity and latitude to design, implement, and manage e-communication campaigns throughout the admission funnel and measure and analyze the effectiveness of various communication tactics. The position ensures that prospective students receive excellent admissions support from the point of first contact through matriculation, ensuring that connections are made to the appropriate departments, and working with departments to implement best practices in enrollment practices with prospective students. They maintain collaborative working relationships with colleagues in MCE departments and with the University Office of Graduate Education and other areas across campus. The Associate Director also takes on other duties as assigned. This position reports to the Assistant Dean of Enrollment and Marketing.

Essential Functions

Admissions and Recruitment Management 

• Manage the recruitment, application review and enrollment process for MCE programs.
• Develop and implement full e-communication campaigns spanning the entire admissions funnel from inquiry to matriculation for each graduate program and for MCE.
• In partnership with the Assistant Dean of Enrollment and Marketing, the Office of Budget and Planning and the Department Chairs develop enrollment projections, policies and protocols.
• Ensure effective advising and correspondence with MCE applicants in all departments and/or route queries to the appropriate MCE admissions staff member.
• Manage annual college admissions requirements update process.
• Manage and participate in recruitment events and enrollment activities.
• Advise on university admissions policies and procedures.
• Guide and strategically plan the allocation of resources to attract and retain a diverse applicant pool.
• Serve as project manager for recruitment projects across the college, such as the creation of recruitment collateral, strategic content creation and refreshes, applicant and incoming student communications, and other recruitment/yield initiatives.
• Serve as main point of contact and college expert for MCE faculty and staff regarding training, permissions, and reporting within the CRM system (Slate).
• Represent MCE to various constituencies on campus, including members of the 2U partnership and the Office of Graduate Education.
• Collaborate on the financial aid and scholarship process.

Data Analysis and Reporting

• Understand past and present enrollment trends to discover patterns and effectively inform initiatives to respond to these trends.
• Serve as the main point of contact for other offices regarding CRM processes and development.
• Contribute to campus-wide Slate Users Group and ensure training and access for faculty and staff in MCE.

Strategy

• Identify, recommend and implement process improvements as needed.
• Provide input and share ideas to identify and expand recruiting opportunities.
• Work with departments to implement best practices to track correspondence and measure outcomes.
• Acquire knowledge of industry practices and standards and gather information as needed to evaluate and recommend new ways to attract/retain prospects.
• Understand target audiences to assist in effective development of recruitment initiatives.

Management

• Supervise two full-time members of the admissions staff and possibly a Graduate Assistant.
• Interview, hire, train, assign and review work, develop performance goals and assess performance for direct reports.
• Provide direction and clarification, respond to questions, and inquiries from direct reports.
• Ensure that direct reports are prepared to communicate with prospective students with success and excellent customer service.
• Manage and approve work schedules to ensure proper coverage for daily tasks and projects for members of the admissions staff.

Other duties as assigned. 

Knowledge, Skills, and Abilities

• Ability to effectively analyze and interpret data and present information.
• Strong verbal and written communication skills.
• Ability to take initiative and work well both independently and as part of a team.
• Proficiency in Slate CRM, Microsoft Office Suite, and other common databases and CRM systems
• Ability to anticipate problems and use good judgment in developing solutions.
• Excellent organization and project management skills.
• Ability to cultivate strong relationships, collaborate effectively with others, and establish and maintain effective working relationships at all levels.
• An eye for design and the ability to think creatively.
• Ability to prioritize work and manage multiple assignments concurrently while maintaining professionalism, attention to detail, and adherence to deadlines.
• Ability to provide outstanding customer service.
• Demonstrated ability to work successfully with diverse populations, displaying high cross-cultural sensitivity and emotional intelligence.

Required Qualifications

• Bachelor’s degree
• 4-5 years of experience in higher education, admissions, student affairs, or other areas of education or non-profits
• Admissions experience in a college/university or equivalent setting
• Experience working with Slate or similar CRM
• Experience and commitment to working in, or with, culturally and racially diverse environments
• Must possess valid driver’s license.

Preferred Qualifications

• Master’s degree or graduate course work
• Background/education in P-20 education or other social sciences fields.
• Familiarity with degree programs offered in MCE
• Supervisory or management experience
• Project management experience
• Knowledge of current best practices in graduate enrollment management, particularly in the fields represented in the programs of MCE

Working Environment

• Standard office environment.
• Unexpected interruptions often occur, and stress level is moderate to high.
• Noise level is quiet to moderate.
• Local and national travel is required.

Physical Activities

• Ability to sit in front of a computer for an extended period.
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Local and national travel is required.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) on November 14, 2024.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 11.

Salary Range:
The salary range for this position is $68,000-$78,000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.