The Office of Academic Advising (OAA) provides academic advising support to undergraduate students and faculty advisors through one-on-one meetings, classroom visits, and group workshops and training. OAA supports academic recovery (probation) students, students exploring their major options, incoming transfer students, and students who have received Daniels Fund awards and Denver Scholarship Foundation awards. OAA supports the DU Academic Advising Model by leading central communications to department chairs, more than 300 faculty advisors, and more than 15 staff advisors and through quarterly meetings. OAA works closely with the Director of Faculty Advising to support the unique needs of department chairs.

Housed within Academic Affairs, the Office of Student Success, of which Academic Advising is a part, promotes academic excellence, engagement, and student thriving by empowering students to make the most of their experience at the University of Denver. Academic Affairs collaborates with the schools, divisions, academic departments, the faculty, and student life to develop programs, curricula, and experiences that support, inspire, and challenge students. Our Student Success work is defined by our mission to advance a university-wide culture of holistic student thriving by developing and promoting best practices in student success and advising; driving data-informed decision-making processes and providing meaningful outreach to students that is both responsive and proactive.

As an educational and research community, DU values curiosity, intellectual freedom, inclusive excellence, and open communication. DU respects individual differences and embraces civil discourse. DU promotes caring and close individual attention. DU is a community distinguished by inclusiveness, collaboration, responsiveness, and accountability. As such, we are committed to enhancing the diversity of our faculty and staff. The University is an equal opportunity/ affirmative action employer.

Position Summary

This position works closely with the Executive Director of Academic Advising to oversee the day-to-day operations of the Office of Academic Advising (OAA), including personnel management, implementation of strategic programming, policies, and procedures. This position supports assessment reporting at the direction of the Executive Director. This position is the primary administrative support for the Academic Standards Committee, overseeing the outreach plan for each case.

Essential Functions

Advising Leadership and Management

• Responsible for implementing appropriate office processes and practices to support and inform a proactive advising model.
• Actively serving as part of OAA leadership and, subsequently, engaging in discussions related to office advancement, office planning and prioritization, office personnel management, and OAA staff development. Will serve as a proxy for Executive Director when needed.
• Overseeing and ensuring the timely and accurate execution of administrative processes, including completion of administrative paperwork, entry, and update of Banner/Inspire advising records within FERPA guidelines, data integration, response, and coordination of faculty alerts, and strategic student outreach.
• Provide administrative support for the Academic Standards Committee, overseeing the outreach plan for each case.
• Coordinating and/or supporting the direction of the academic advising components of New Student Orientation programming.

Academic Advising Supervision

Provide developmental, ongoing, and supportive supervision to professional staff academic advisors which include oversight of the hiring, training & development, supervision and evaluation, and establishment of performance goals.

Program Evaluation

• Support the development and implementation of an appropriate office assessment cycle.
• Suggest adjustments to programs, practices, policies as a result of assessment findings.

Case Management and Crisis Management

• Intervene and problem-solve with student crisis situations and parent and family conflict resolution when issues arise regarding academic standing, academic progress, and staff advising issues.

Data-Informed Practice

• Regularly use student success technology system for the purposes of identifying students at risk.
• Serve on the Academic Rapid Response Team (ARRT).

Advising Model Support

• Build supportive relationships with academic deans, chairs, faculty, instructors, and student affairs-related departments.
• Participate in cross-departmental workgroups, committees, and task forces while pursuing departmental initiatives and goals, including initiatives related to diversity and inclusion, and other student persistence and completion efforts.
• In cooperation with staff and faculty, develop trainings and resources for staff and faculty advisors across campus
• Assist the Executive Director with university-wide faculty and staff training.
• Manage and oversee the professional development for the department and streamline communication for Staff Academic Advisors across campus.

Other duties as assigned

• Assist with special projects; provide professional and technical expertise; offer recommendations and collaboration to meet project outcomes.

Knowledge, Skills, and Abilities

• Decision making: Strong ability to make complex, independent decisions.
• Communication skills: Excellent written communication and speaking skills. Ability to effectively present information and respond to questions from students, University colleagues and the general public over the telephone, in writing and in person.
• Interpersonal skills: A proven ability to work well and nurture relationships with the advising team, faculty, and staff. Successful experiences in conflict resolution. Demonstrated skill in diplomacy and professionalism.
• Detail Oriented: Process oriented thinking and ability to pay careful attention to detail.
• Organization and time management skills: Ability to juggle a wide variety of tasks and effectively prioritize responsibilities.
• Team oriented: Demonstrated ability to work well within a team with a high level of professionalism.
• Training & Teaching Skills: Ability to provide training and give professional feedback and guidance to staff.
• Data skills: A strong interest and aptitude in student success and related data, demonstrated knowledge of best practices in application of technology, predictive analytics, and the factors impacting student retention, success, satisfaction and graduation rates.
• Knowledge of Microsoft Office.
• Commitment to providing quality services.
• Strong leadership and supervisory skills.
• Knowledge of student learning and student development.

Required Qualifications

• Masters degree or relevant graduate degree; or Bachelors degree and 2 years of related experience.
• 5 years of experience in academic advising and higher education.
• Demonstrated experience and commitment to diversity, equity, and inclusion.
• Experience in facilitating training and education.
• Program assessment experience.
• Experience working with faculty, staff, families, and students.

Preferred Qualifications

• Masters degree in counseling, social work, psychology or education.
• 7 years of experience in academic advising and higher education.
• Experience with Maxient, DegreeWorks and Salesforce Education Cloud or Civitas INspire or Illume systems.
• Excellent community building and human relations skills.
• Experience in facilitating change and managing conflict

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.  In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) February 7, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 10.

Salary Range:

The salary range for this position is $65,000-$75,000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.