The Office of the Registrar, an academic service center for the University of Denver community, takes an active role in assisting students and faculty with registration and advising by providing the tools needed to review academic progress, create class schedules, and successfully register for classes. Specialized services include, but are not limited to, registering for classes, prompt transcript distribution, degree evaluation and certification, enrollment and degree verification, classroom scheduling, and withdrawal processing. We provide pertinent information regarding academic policy, federal regulations, and procedures as related to the procurement, maintenance, and release of educational records of our current and former students.

Position Summary

The Business Analyst is primarily responsible for the configuration and support of multiple student success and CRM applications, business process needs analysis, and data reporting and analysis. This position will interface with Student Success, Advising, and IT/EAS application developers to maintain and support applications and interfaces. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, managing cross-functional projects, developing and providing training, communicating system updates, and providing day-to-day application support to Registrar and University staff.

Essential Functions

Perform the following duties under supervision:

• Serve as functional subject matter expert on student affairs systems, including but not limited to Salesforce, and Registrar Salesforce applications.
• Identify, gather, and document business requirements from users and stakeholders.
• Serve as a backup for the other Registrar business analysts who support multiple applications, including Banner.
• Perform configuration tasks to satisfy requests from end users for enhancements and fixes.
• Work with IT/EAS to coordinate design, testing, and deployment of system enhancements.
• Develop test use cases and perform user acceptance testing for upgrades and enhancements.
• Track and document changes in functional requirements and write detailed procedures that can be easily understood by users.
• Oversee user and license management, including new user setup/deactivation, roles, profiles, and permissions.
• Perform frequent data quality checks to ensure system data is accurate.
• Provide enterprise-wide application support. Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify and track software issues to ensure resolution. Document and communicate problem resolutions.
• Analyze and evaluate current business processes, workflows, reports, and tools. Make recommendations for development, improvement, or simplification.
• In partnership with Registrar staff, develop appropriate training materials to support end-user training.
• Communicate and market solutions to campus users.
• Research, configure, and schedule standardized reports within the applications.
• Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.
• Responsible for multiple projects or large complex projects with cross-functional teams.
• Technology liaison between Registrar and IT/EAS.
• Partner with IT/EAS development team to prioritize projects using the IT prioritization rubric.
• Assess system usage and adoption
• Other Functions: Other duties as assigned

Knowledge, Skills, and Abilities

• General understanding of student affairs business processes
• Knowledge of student-centered systems
• Knowledge of SQL
• Ability to gather detailed business requirements and analyze business processes and data
• Ability to perform system administration, configuration, testing, and training
• Solid foundational understanding of Microsoft Office products Excel and Word
• Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
• Ability to utilize general mathematical concepts.
• Ability to apply concepts and analyze relevant data.
• Ability to prioritize and organize a high volume of work
• Ability to communicate clearly and concisely, both orally and in writing
• Attention to detail is critical
• Work effectively in a team environment
• Strong troubleshooting and problem-solving skills
• Ability to use intuition and apply knowledge from previous experiences
• Committed to providing excellent customer service and innovative problem solving.

Required Qualifications

• Bachelor’s Degree or equivalent experience in a business analyst position
• Entry level to 2 years of experience or coursework specific to business analysis

Preferred Qualifications

• Degree in business administration, computer information systems, management information systems, or other related field
• Experience with student information systems and student data concepts
• Experience with SQL and reporting software (Cognos, Tableau, etc.)
• Experience managing student-centered applications
• Experience in a higher education working environment
• Salesforce Administrator Certification

Working Environment

• Team oriented
• Collaborative
• Engaged, professional, supportive
• Challenge the status quo to seek the highest levels of performance and service quality
• Standard office environment.
• Unexpected interruptions occur often, and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for an extended period of time.
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) September 5, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 10.

Salary Rate

The salary rate for this position is $65,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.