The Department of Facilities Management supports the mission of the University of Denver's physical resources to provide a healthy and safe educational environment for the campus community through services of the departments of Capital Projects and Planning, Facilities Management, Parking & Mobility Services, Auxiliaries & Real Estate, and Business & Operations.

Position Summary

Performs various front-line customer service to the University community and external clients. Works in the public eye, answering questions, giving directions, fulfilling permit requests, and performing other duties consistent with customer service. This position is responsible for the day-to-day coordination of parking inventory to effectively and efficiently manage parking for unique event visitors to the DU campus with minimum adverse impact on the DU permit holders. Responsible for managing, adjudication, and timely response to customers appealing parking citations. May assist in training new office or field personnel.

Essential Functions

In addition to following the University of Denver’s policies and procedures, principal responsibilities include, but are not limited to:

• Primarily responsible for coordinating and allotting parking permits purchased for special events at the University of Denver. Works closely with the Parking manager and many other departments on campus to ensure that the parking inventory is managed correctly. Is responsible for maintaining a master calendar of parking events/requirements. (30%)
• Performs daily activity of the office operation including but not limited to: answering multiple phone lines, performing a wide variety of data entry (i.e., customer permit purchases, citations issued by Officers, and citation payments), responding to customer account inquires, typing routine correspondence, processing mail, duplicating, collating and distributing department material, and making recommendations on purchases to ensure office supplies and equipment service requests are made. (10%)
• May train other office or field personnel on duties and skills associated with customer service. (5%)
• Act as an intermediary with the public. Must address customers complaints professionally while taking the necessary customer service action. Resolved billing disputes, tracked overdue accounts, and attempted to collect payments. (10%)
• Record all transactions in Power Park FLEX and ensure the accuracy of billings. Post transactions in a financial database and reconcile computer reports with operating reports from FLEX. (10%)
• Prepares, compiles, sorts, files, and maintains confidential customer files (paper and electronic). Documents the quantity and quality of customer services and maintains the spreadsheet that records the statistics. (5%)
• Performs a wide variety of front-line customer service to the University community and external clients. Greets and provides information and materials to faculty, staff, students, and guests of the University. Completes customers’ requests for services such as selling various parking
  permits, paying parking citations, and appealing parking citations. Fosters positive working relationships with faculty, staff, students, and University guests. (13%)
• Receives, adjudicates, and responds to customer citation appeals. (10%)
• Works closely with coworkers to monitor and improve daily office operations, including implementing new technologies and operational techniques to ensure consistency and efficient office business practices. (1%)
• May work in coordination with the Manager of Parking manager to ensure the accuracy of the master parking calendar and performs Special Events duties in the absence of the primary. (5%)
• Performs other duties and special projects for the department/division as assigned. (1%

Knowledge, Skills, and Abilities

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, students, or employees.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide into all measure units using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and create and interpret graphs and complex financial reports. C. Reasoning Ability:
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in very fluid situations.

Other Skills and Abilities:

• Ability to work in a team-oriented environment that requires individual thought and initiative. Capable of facilitating the interactions and diverse needs of a complex organization. Ability to maintain professional standards of conduct during stressful and often emotional situations.
• Possess strong oral and written communication skills. Superior customer service skills are a must.
• Must pass a complete background check with a clean record and no criminal or felony convictions.

Required Qualifications

• Education: HS Graduate
• Work Experience: 2-4 years in a customer service/billing position and/or scheduling functions
• Working knowledge of the Microsoft Office Suite of computer software.
• Valid Driver’s License

Preferred Qualifications

• Education: 4-year college degree
• Work Experience: 2-5 years of parking experience, including parking management software and e-commerce
• Proficient knowledge of the Microsoft Office Suite of computer software.
• Knowledge of University parking operations, knowledge of T2 PowerPark Flex, knowledge of BANNER university software

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) October 31, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 6.

Hourly Range

The hourly range for the position is $21.50-$22.50.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.