Division Summary

Information Technology (IT) supports the university's vision, values, mission, and goals by providing IT infrastructure, systems, administrative applications, academic resources, and related services to faculty, students, and staff. Embracing DU’s Impact 2025, the division partners with administrative and academic units to align strategic goals and operational plans, providing unified service in the spirit of “One DU.”

Position Summary

This position is responsible for delivering audio/visual technology support for University classes, events, conferences events, and special events, along with support for video conferencing services. The applicant will provide effective classroom support to faculty and students within university-smart classrooms.

This is a non-benefited position not to exceed 1,000 hours in a calendar year.

 Essential Functions

• Professional Customer Services
• Set up, test, and operate A/V equipment
• Maintain Audio/Visual Equipment
• Instruct faculty, staff, and students in the operations of A/V equipment including projectors, document cameras, DVD/Blu-Ray players, Flat Screen Monitors, mixers, microphones, laptops, and computers
• Mixing, regulating, and coordinating sound inputs
• Troubleshoot problems
• Perform related work as required or assigned
• Must be able to communicate with diplomacy, tact, and judgment, both in person and on the telephone

Knowledge, Skills, and Abilities

• Experience with, and working knowledge of audio-visual, video, and computer equipment, preferably in a college or university environment
• Working knowledge of Microsoft Office Suite
• Experienced in troubleshooting problems
• Experience with classroom technology
• Navigation of OS and Windows-based operating systems
• Excellent customer service skills are a must
• Ability to work independently with little supervision

Required Qualifications 

• High school diploma or GED
• Flexibility of schedule and able to accommodate nights, and/or weekend shifts
• Professional appearance and demeanor

Preferred Qualifications

• 5 Live sound engineering
• Stagehand Experience is a plus
• Video Conferencing Experience
• Video Streaming Experience
• Video Production Experience

Work Environment

This is an academic work environment with cyclical periods of increased workloads with the possibility of stressful situations. The department is highly automated with attention paid to ergonomics and safety. The unit is one of several working collaboratively and cooperatively in a team-based organization. The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices.

Physical Activities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:

• Ability to sit in front of a computer for an extended period of time.
• Stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, and crawl under desk/tables to troubleshoot cables and network connections; talk or hear; walk-up flights of stairs.
• The employee must occasionally lift and/or move up to 50 pounds.

Work Schedule

• 10 – 20 hours a week. Hours will vary.
• The position may require working irregular hours, including both weekends and evenings.