Department Summary:

Conference & Event Services (CES) delivers exceptional service, resources, and strategic support to events hosted on the University of Denver (DU) campus. While upholding the University’s integrity, values, and commitment to inclusive engagement, CES cultivates partnerships across campus and with external organizations to attract high-impact events aligned with DU’s mission. Beyond operational excellence, CES serves as a critical auxiliary revenue engine for the University. 

During a period of financial constraint and institutional budget pressure, CES plays an essential role in generating diversified revenue streams that directly support DU’s strategic initiatives. Revenue generated through conferences, camps, corporate meetings, and signature events helps fund academic innovation, student support services, facilities enhancements, and other mission-driven priorities.

Events hosted on campus also serve as high-value institutional touchpoints that advance:

• Student recruitment and enrollment growth
• Community engagement and regional partnership development
• Alumni engagement and donor cultivation
• Brand visibility and thought leadership positioning

As such, CES operates not only as a service unit, but as a strategic business function whose performance has measurable downstream impact on the University’s financial sustainability and long-term success.

Position Summary: 

The Conference Services Front Desk Coordinator provides administrative and guest support for Conference & Event Services (CES) during the University of Denver’s summer conference season. This role serves as the first point of contact for clients, guests, and campus partners and supports daily office operations to ensure a professional and welcoming environment.

Responsibilities include answering phones and emails, greeting visitors, managing deliveries and packages, assisting with printing and preparation of conference materials, and supporting CES staff with administrative and operational tasks. This position plays a key role in maintaining organization, communication, and responsiveness during CES’s busiest operational period.

The role also supports sales and reporting functions by assisting with managing inquiries, preparing proposals, sending client follow-up communications, and contributing to weekly tracking of sales and conference activity.

During peak conference periods, the Front Desk Coordinator may assist with basic event support, including preparing reports, assisting with check-in processes, and responding to guest inquiries.

This is a temporary full-time non-benefited position not to exceed 1,000 hours in a calendar year, with a flexible schedule as needed to support events.

Essential Functions:

Front Desk & Guest Services: Serve as the primary point of contact for CES by answering phone calls, monitoring department email, greeting visitors, and responding to general inquiries from clients, guests, and campus partners.

Administrative & Office Support: Provide administrative support including data entry, document preparation, organizing files, and assisting staff with general office tasks to support daily operations.

Inventory & Package Management: Receive, organize, and distribute incoming mail, deliveries, and conference materials. Maintain inventory of office and event supplies to ensure readiness for daily operations and conferences.

Conference Materials Preparation: Assist with printing, assembling, and organizing conference materials such as guest packets, signage, and event documents needed for summer conferences and events.

Sales & CRM Support: Assist the Assistant Director of Sales with managing sales inquiries, entering prospect and client information into CRM systems, preparing proposals, and sending follow-up communications to prospective clients.

Reporting & Conference Support: Assist with weekly reporting related to sales activity and summer conference operations, including updating event information, tracking basic metrics, and supporting data accuracy across systems. Provide general support during conferences and events including assisting with guest inquiries and basic operational needs.

Knowledge, Skills, and Abilities:

• Strong customer service skills and ability to interact professionally with guests and staff
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to remain calm and solution-oriented during busy periods
• Basic administrative and office coordination skills
• Ability to work both independently and as part of a team
• Proficiency with Microsoft Office applications
• Ability to learn new systems and processes quickly
• Interest in event management, hospitality, or administrative operations preferred

Required Qualifications:

• 0-2 years of relevant administrative, project management, business writing or customer service experience
• Availability to work during the full summer conference season
• Ability to work a flexible schedule including daytime hours and occasional evenings or weekends

Preferred Qualifications:

• Previous experience in customer service, office support, or event-related roles
• Interest in event management, hospitality, or administrative support roles 

Working Environment:

• Combination of standard office environment and active conference environments across campus
• Regular interaction with guests, clients, and campus partners
• Moderate to high activity levels during peak conference periods
• Some evening or weekend shifts may be required based on operational needs

Physical Activities:

• Ability to sit in front of a computer for an extended period
• Occasionally required to move about the office/campus with the capability of transporting objects up to 50 lbs.

Work Schedule: 

8:00am-4:30pm M-F; occasional after-hours events and weekends 

Application Deadline

For consideration, please submit your application materials by 4:00pm (MST) March 30, 2026.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Hourly Range

The hourly range for this position is $25.00 - $30.00

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers some benefits for non-benefited employees. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter 

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are based upon satisfactory completion of a criminal history background check.