Your Work Matters Here.

Dedicated to quality, innovation, engagement, integrity, and inclusion, Information Technology/Enterprise Application Services (IT/EAS) maintains the highest standards in providing a wide range of software solutions to units throughout the University. IT/EAS maintains software systems that support the University’s core business as well as develops custom applications in partnership with DU departments to enhance services to our community. Our services range from consultation to implementation to continuous support of software solutions. Services include:

• Software implementation, support, and development
• Secure access to institutional information
• Database development and administration
• Data interfaces
• Document Management
• Workflow solutions
• Business Process analysis and improvements
• Consultation with DU departments on software development or purchase
• Data Warehouse administration, reporting, and data mining
• Business Intelligence, Advanced Analytics, and Dashboards
• Application configuration and support
• Web and Mobile

IT/EAS ensures the current and future software applications are efficient and effective, maintains an appropriate balance between leading-edge activities and core business processes, and provides appropriate information access and data security.

IT/EAS is responsible for all aspects of the Enterprise Resource Planning (ERP) system, Database Management, Data Warehouse administration, Information Analytics (BI), Customer Relationship Management (CRM) systems, Learning Management System (LMS), Document Management, and Workflow.

Position Summary

The Salesforce Administrator I reports to the Manager, Salesforce Administration in IT/Enterprise Application Services (IT/EAS) department in the Division of Information Technology (IT) and is a member of the Salesforce Administration team.

The Salesforce Administrator I is primarily responsible for the day-to-day delivery, deployment, configuration, and support of the enterprise Salesforce and Marketing Cloud platforms. This position will interface with various stakeholders across campus, Salesforce, Salesforce vendor partners, and IT/EAS application developers to maintain and support the Salesforce platforms. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, managing cross-functional projects, and providing day-to-day application support for the Salesforce platforms.

Essential Functions

• Serve as the functional subject matter expert and administrator for Salesforce orgs and Salesforce Marketing Cloud, providing enterprise-wide support, resolving user issues, coordinating with IT/EAS and vendors, and documenting resolutions.
• Gather, analyze, and document business and functional requirements; evaluate business processes, workflows, reports, and tools; and recommend improvements, simplifications, and new solutions.
• Perform user maintenance including adding new users, amending existing accounts, checking system permissions on user profiles, determining and creating data rules.
• Building reports and dashboards that expose the wealth of information from data in Salesforce
• Customize and develop pages and view the users need (adding picklist values, amending page layouts, creating assignment rules, and much more)
• Build Flow and trigger to support the process flow.
• Create permission sets and sharing rules.
• Coordinate and produce technical documentation for the Salesforce team as well as training materials such as handouts, release notes, user-update notifications for technical and non-technical users. Participate in training activities for staff.
• Assist with deployment of new objects and changes to the system
• Configure and administer Salesforce, including enhancements, fixes, process automations, field mappings for integrations with Banner and other systems, user and license management, data quality monitoring, configuration backups, recovery testing, and user adoption tracking.
• Partner with IT/EAS to design, test, deploy, and support system enhancements and integrations; develop test cases, perform user acceptance testing, and track changes to functional requirements.
• Develop, maintain, and deliver user documentation, procedures, training materials, standardized reports, ad hoc reports, data queries, dashboards, and other reporting solutions to support business needs.

Knowledge, Skills, and Abilities

• General understanding of CRM principles
• Knowledge of Salesforce CRM and Marketing Cloud platforms
• Familiarity with Salesforce Agentic model
• Knowledge of email marketing and marketing automation concepts
• Ability to gather detailed business requirements and analyze business processes and data
• Ability to perform system administration, configuration, testing, and training
• Ability to explain technical concepts effectively to a variety of stakeholders and non-technical audiences
• Solid foundational understanding of Microsoft Office products
• Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
• Ability to prioritize and organize volume of work
• Ability to communicate clearly and concisely, both orally and in writing
• Attention to detail is critical
• Work effectively in a team environment
• Committed to providing excellent customer service and innovative problem-solving
• Challenge the status quo to seek the highest levels of performance and service quality

Required Qualifications

• Bachelor’s Degree or equivalent experience in a Salesforce Administrator position[BS5.1][BS5.2]
• Salesforce [BS6.1]Certified Administrator or minimum 1-year experience as a Salesforce Administrator

Preferred Qualifications

• Experience in a higher education working environment
• Advanced Salesforce Administration Certification or App Builder Certification

Working Environment

• Standard office environment.
• Unexpected interruptions occur often, and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to sit in front of a computer for an extended period of time.
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) November 27, 2026.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 11.

Salary Range:
The salary range for this position is $70,000-$72,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.