The Enrollment Division at the University of Denver works to attract and enroll an optimal mix of qualified students that will enrich the composition of our learning community. The division, which consists of Undergraduate Admission, International Student Admission and Financial Aid, seeks to enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society.
Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the enrollment team is guided by these values: excellence, innovation, engagement, integrity, inclusiveness, fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our enrollment goals, recruitment strategies and the admission and financial aid processes are designed to enroll a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.
The Financial Aid Advisor develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU. The Financial Aid Advisor provides professional advising service. When requested the Financial Aid Advisor evaluates and assesses documented changes in financial circumstances that occur in a students family during the course of an academic year and exercises professional judgment in making adjustments to data elements in the formula that determines ability to pay. The Financial Aid Advisor is instrumental in the development of financial aid programs, including event planning, and will contribute to office policy and procedures associated with programs in which they are involved.
The Financial Aid Advisor works with prospective students and their families, continuing students, and members of the DU community in a personalized way on the financial aid application process, eligibility, need analysis, awards, disbursement, federal/state institutional policy, and the rights and responsibilities of receiving financial aid. The Financial Aid Advisor works with DU students to craft a financial plan to make the University of Denver affordable.
Requires a thorough knowledge of financial aid topics including: cost of attendance, federal and institutional need analysis, award package, types of aid offered, how to apply for outside scholarships, receiving outside resources, payment options, financing options, selecting a lender, completing loan applications, loan certification, billing, disbursement dates, reapplying for aid, withdrawal, stop-out, re-admit, timelines/deadlines, financial aid policy and procedures, and the responsibilities of receiving financial aid.
Routinely deals with problems and issues of a highly sensitive financial and personal nature, and therefore must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality and adhere to FERPA and HEA data sharing regulations.
All Financial Aid Advisors are catalysts in supporting students with the financial aid process through various channels, including in person, email, and on the phones. Financial Aid Advisors are expected to support the front desk overflow, including incoming document management.
Determining financial aid eligibility:
Assesses a family's ability to pay for education expenses by evaluating income and assets reported on the FAFSA, CSS PROFILE, federal tax returns, W-2s and other financial documents. The Financial Aid Advisor is an expert in the area of need analysis, both federal and institutional methodologies, and must be able to explain complex financial aid calculations and the results and rationale behind financial aid awarding in a simple and easy to understand manner to students and parents. The Financial Aid Advisor is routinely responsible for reviewing current financial circumstances of DU families and applying professional judgment for special circumstances appeal cases for which they are assigned.
Evaluating and identifying issues and problem solving student applicant data conflicts:
Problem solving for aid applicants include resolving FAFSA comment codes and rejects, verification and file review, packaging aid revisions, adjusting student budgets, correcting over awards, monitoring students on satisfactory academic progress (SAP).
Continuous Professional Development:
The Financial Aid Advisor must actively keep up to date on state and federal regulations and internal policies and procedures in order to ensure accurate and efficient interpretation of information and to ensure program compliance. The Financial Aid Advisor must be able to handle numerous complex tasks with attention to detail in a fast-paced environment. The Financial Aid Advisor works as a team member with the other Financial Aid Advisors to deliver high quality service to students and their families.
Knowledge, Skills and Abilities
- The position requires proficiency with standard MS Office software applications
- The Financial Aid Advisor will be treated as a professional and is expected to act accordingly. Professional behavior includes, but is not limited to: constant open communication, mutual respect and trust, inclusiveness, teamwork, change and growth, and a commitment to providing exceptional customer service.
- Bachelor's Degree.
- General knowledge of financial aid processes, guidelines, and procedures.
- Demonstrated strong skills in conflict resolution, verbal and written communication, time management, and human relations
- General knowledge with SCT Banner or similar financial aid software.
- Experience with CSS Profile, expertise in federal and institutional need analysis, the ability to interpret and analyze income and assets, and knowledge of professional judgment techniques.
- Ability to resolve data integrity issues in and discrepancies within Banner
Monday - Friday, 8:00 a.m. - 4:30 p.m.
For best consideration, please submit your application materials by 4:00 p.m. (MST) on November 20, 2019
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.
Please include the following documents with your application:
2. Cover Letter
The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.
All offers of employment are based upon satisfactory completion of a criminal history background check.