Caring for yoU and Baby (CUB) Clinic Manager

Apply now Job no: 493328
Work type: Staff Part-Time
Location: Denver, CO
Categories: Instructional Support, Academic Administration

The University of Denver (DU) is a top-ranked university in a thriving city at the base of the Rocky Mountains. The ethnic and cultural diversity of the Denver Metro area includes a Latino/Hispanic population that represents about a third of the population, a strong and visible African American community, a diverse array of Southeast Asian refugees and immigrants, and a similarly diverse population of refugees and immigrants from East Africa. The Graduate School of Professional Psychology (GSPP) at DU was created in 1976 to house one of the first Doctor of Psychology (PsyD) programs in the country, under the Vail training model (practitioner-scholar). The PsyD program has been continuously accredited by the American Psychological Association (APA) since 1979. In addition to its broad and general education in Clinical Psychology, PsyD program also provides specialty training in a variety of socially responsive service areas, including in Latinx Psychology, Military Psychology, Health/Oncology Psychology, Infant and Early Childhood Mental Health, and Substance Use Disorders. Furthermore, GSPP provides four specialized masters programs: Sport Coaching, Sport and Performance Psychology, Forensic Psychology, and International Disaster Psychology, as well as online certificates and continuing education. The School also has a partially affiliated, APA-accredited internship consortium and several in-house and satellite psychology training clinics that serve Denver and the surrounding communities. As a professional school, GSPP promotes and utilizes high-level pedagogy that integrates applied practice, theory, research, and scholarship. Our strategic plan Innovation and Impact: Psychology for a Complex World outlines how we are building on our academic strengths in order to expand our community reach.

As part of our training model, GSPP offers a broad range of confidential and evidence-based mental health care to the Denver community through multiple specialized clinics. Our Professional Psychology Clinic (PPC) has provided low-cost, high-quality psychological services to the Denver community for over 30 years and houses a number of specialty clinics to work with specific populations. The PPC is one of the largest psychology training clinics in the United States, with more than 200 students providing more than 11,000 hours of therapy and assessment services each year. This spring, GSPP expanded its clinical services to include telehealth services.

All GSPP programs promote comprehensive academic and applied training within an environment that values cooperation and collaboration and fosters critical thinking and self-determined functioning. The School is committed to educating students to provide culturally competent services to clients and the community. Knowledge of multiculturalism and inclusive excellence guides GSPP in the mission to be as welcoming and inclusive as possible to all students, staff, and faculty. GSPP has developed a collegial atmosphere with significant opportunities for creativity, teamwork and innovation. We are committed to building a diverse and inclusive educational environment and encourage applications from individuals with marginalized identities.

Position Summary

The Clinic Manager primarily supports GSPP's Caring for yoU and Baby (CUB) clinic by providing administrative and operational support as well as providing on-site coverage and clinical supervision. Currently, the CUB Clinic is housed within the Professional Psychology Clinic on DU's campus, and on-site coverage is needed there. The CUB Clinic is also considering expansion to a satellite clinic space. In this case, the CUB Clinic Manager would project manage the development, opening, and operation of that space and then provide on-site coverage there.

This is a half-time, hourly, benefited position. While some work can be done remotely, the position also requires being on-site on DU's campus and following appropriate protocols related to COVID. The work schedule will include regularly scheduled evening hours (to be determined) as well as daytime hours in order to provide coverage as needed. This position is funded for one year. If funding is not secured, the position will not continue. The CUB Clinic has a strong track record of successfully securing funding. If funding allows, the position will continue and may expand to full-time.

This person will provide student therapists and student clinic assistants with support around both logistical and clinical issues that arise, including emergency psychiatric holds and other clinic emergencies. Operational support will include: growing the clinic following DU protocols for purchasing, technology, and for creating an inclusive environment for clients and student therapists; setting up processes and procedures in line with GSPP policies; hiring and training clinic assistants and managing their schedules and timecards; collaborating with support personnel on any technology or building issues; managing ongoing financial duties including setting up rent payments; managing client billing and tracking and reporting on client data; onboarding and paying clinical supervisors, managing technical difficulties around telehealth and other clinic technology, etc. As needed and desired, the individual may provide clinical support, for example by screening incoming referrals, assigning cases, providing clinical supervision, and providing direct clinical services. The CUB Clinic Manager reports directly to Dr. Tracy Vozar, Clinical Assistant Professor and Director of the Infant and Early Childhood Mental Health Specialty, with a dotted line to GSPP's Director of Clinical Operations.

Essential Functions

  • Provide consistent on-site coverage at the CUB clinic and coverage at other GSPP clinics
    • Troubleshoot clinical issues, including placing psychiatric medical holds and dealing with other emergencies.
    • Monitor student clinic assistants to ensure that clinic protocols are being followed.
    • Manage any issues that arise on a daily basis, including those related to technology needs, customer service, student support, billing, etc.
    • Provide coverage for other clinic colleagues such as on certain previously agreed upon evenings or when colleagues are on leave, vacation, etc.
  • Provide clinical support
    • Screen incoming referrals, review completed screens to ensure appropriateness of cases, assign cases to students and supervisors, and manage the waitlist.
    • Based on interest and skillset, this individual may provide direct clinical services and/or clinical supervision.
  • Manage client and student data and paperwork
    • Ensure that Titanium, the electronic medical records system, is used appropriately by clinic assistants, clinicians, and supervisors.
    • Utilize additional systems such as Excel or other databases as needed to track and report on client data for grants and other funding sources.
    • Support the Director of Clinical Operations and the CUB Clinic Director in completing all necessary preparations and follow-up for internal and external audits.
    • Assist the Director of Clinical Operations in signing off on student clinic paperwork.
  • Manage student clinic assistants
    • In collaboration with the Director of Operations and the CUB Clinic Director, hire, train, and supervise student employee clinic assistants (CAs) for the CUB Clinic.
    • Ensure accuracy of CUB clinic CA payroll.
    • Embrace the challenges and opportunities of a student workforce by providing constructive feedback about performance and expectations to clinic assistants. 
  • Provide general administrative and customer service support
    • Provide support to CUB clinic supervisors, to include support with credentialing, onboarding, training, Titanium access, payment, paperwork accuracy and completion.
    • Maintain inventory of all clinic supplies and make purchases in accordance with University policies.
    • Ensure that clinic assistants and therapists follow correct facilities policies.
    • Assist with implementing changes or improvements to the space.
  • Uphold GSPP's commitment to inclusive excellence and to being a model workplace through all professional activities
    • Model best practices that foster an inclusive atmosphere in GSPPs training clinics.
    • Work to improve the inclusiveness of the clinic and training environment.
    • Exhibit strong collaboration and enthusiastic participation in staff meetings, retreats, and other GSPP events.
  • Manage growth and suggest and implement process improvements
    • Adapt to change and growth in GSPPs clinics and support initiatives such as the launch of new clinics.
    • Identify opportunities for improvements to processes and work closely with a variety of stakeholders to develop and implement these improvements.
  • Project manage the opening of a satellite clinic
    • If a satellite clinic opportunity is pursued, provide project management in collaboration with GSPP and DU personnel and outside entities.
    • Oversee the build-out and opening of a satellite space.
    • Provide on-site coverage and operational management. 
  • May perform other duties as assigned.

Knowledge, Skills, and Abilities

  • Knowledge of Titanium or previous experience with other electronic medical record systems.
  • Knowledge of best practices to create an inclusive clinical and training environment.
  • Strong accounting and bookkeeping skills, with impeccable attention to detail.
  • Strong relational, verbal and written communication skills, including customer service and de-escalation skills.
  • Strong technology skills, including familiarity with MS Office suite.
  • Strong interpersonal and management skills.
  • Strong skills in problem-solving that demonstrates both strong judgment and creativity.
  • Ability to discern when to ask for help.
  • Ability to maintain confidentiality and follow both HIPAA and FERPA guidelines.
  • Ability to be punctual and reliable.
  • Ability to work both independently and as part of a team.
  • Ability to provide and receive constructive feedback.
  • Ability to develop strong relationships with a wide range of stakeholders.
  • Ability to adapt to change and growth with flexibility and humor.
  • Ability to follow, enforce, and improve on policies and protocols.
  • Ability to handle clinic crises in a calm and effective manner.

Required Qualifications

  • Master's degree in psychology, counseling, social work, or a related field.
  • Licensure as an LPC, LCSW, LMFT, or similar in the State of Colorado.
  • Prior experience providing administrative and operational support.

Preferred Qualifications

  • Prior experience working in a training clinic and/or training environment.
  • Prior experience with accounting, bookkeeping, or similar experience.
  • Prior experience with human resources management or a similar field.
  • Prior experience with Titanium or other electronic medical record systems.
  • Prior experience with billing for Medicaid, Medicare, or other government insurance.

Work Schedule
The work schedule will include regularly scheduled evening hours (to be determined) as well as daytime hours in order to provide coverage as needed. 

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on December 4, 2020.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Hourly Range
The hourly range for the position is $30.65 - $33.25.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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