Student Affairs and Inclusive Excellence (SAIE) is the University’s central student affairs division: https://studentaffairs.du.edu/about Through advocacy, collaboration & education, SAIE is committed to supporting each of DU’s roughly 11,000 undergraduate, graduate, and professional students with opportunities to take advantage of everything our community has to offer, from recreation and socialization, to care and support. Each student at DU is encouraged to find their own path toward becoming an empowered citizen who can use their passions to positively impact their communities. SAIE includes six major areas: Housing and Residential Education; Student Engagement (including the Community and Driscoll Commons, Fraternity and Sorority Life, New Student and Family Programs, Social Justice Education, student governments, and the Programming Board); the Dean of Students office (Student Disability Services, The Cultural Center, FIRST@DU, Learning Effectiveness Program, Veterans Services, Student Outreach and Support, Student Rights & Responsibilities); Budget, Operations and Division Resources; and Health and Counseling.

Department Summary

The Health & Counseling Center (HCC) is an on-campus facility that provides a wide range of on-site medical and mental health services. Physicians, nurses, psychologists, nurse practitioners, physician assistants, and other professionals staff the HCC. All students enrolled for academic credit (full-time or part-time, undergraduate or graduate) may use the HCC. This position works as a part of the Administrative Support Team at the HCC.  

This position works a minimum of one 10-7 pm shift per week during the academic year. The HCC provides a wide range of on-site medical and mental health services, along with advocacy, recovery and health promotion for the whole campus community. The University of Denver is deeply committed to Inclusive Excellence and Equity and we are especially interested in considering applications from members of underrepresented groups, first generation college graduates or who work on topics related to these issues.
This position is considered an essential, on-campus, position and is required to work on-site and on days where the University has pivoted to remote work.

Position Summary

The clerical Healthcare Administrative Specialist provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures.
Demonstrates competence and initiative by performing a variety of functions, including the following: registering patients and scheduling patient visits efficiently and accurately; facilitating reception area activities; performing necessary computer tasks; scanning medical records accurately and in a timely manner; recording charges and fees accurately on patients accounts; collecting charges, as appropriate, and accurately recording the collection thereof, maintaining HCC provider (medical and mental health providers) schedules, a variety of billing responsibilities (correct coding, payment and 3rd party billing revenue capture, accounts receivable), insurance advocate for the students, member of committees within the HCC, Student Affairs and Inclusive Excellence; facilitates appropriate resolution of student issues and/or complaints; performs routine clerical duties as assigned. Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies.

Essential Functions

Patient Services

• Interacts with patients, visitors, and HCC staff in a courteous manner, and demonstrates a sincere initiative in meeting patient needs.
• Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service towards patients, visitors, and co-workers. 
• Schedules patient appointments efficiently and accurately according to practice protocols.
• Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols.
• Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency.
• Instructs patients how to enter their information online through the secure
  web portal.
• Notifies provider when a patient has canceled or rescheduled an appointment.

Administrative

• Scans and updates patient’s electronic medical records, i.e., scan specialists referred visit notes, emergency room notes, prescription requests, etc., notifies referring provider or nurse for review.
• Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays the information to the appropriate person with accuracy, courtesy, and speed; provides routine information via phone, e-mail and face to face; monitors patient needs in the reception area; maintains neat, clean, and safe work area. Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other clerical duties upon request of the DAF and MBD.

Communication

• Creates, implements and oversees communications programs, be it internal or external, that effectively describe and promote DU HCC.

Medical Records

• Ensures accuracy of CPT and ICD-10 codes
• Maintains patient electronic medical records
• Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations

Patient Billing

• Assures the accuracy of CPT and ICD-10 codes on patient visit according to the nature of the service rendered.
• Answers staff questions related to billing and collection. Notifies appropriate parties of any missing information.
• Generates patient’s bills for services rendered and records all collections.
• Provides information and instruction to patients about charges and billing options.
• Processes payments and the daily financial packet.
• Tracks accounts receivable and aging of accounts and generates reminder notices accordingly.

Knowledge, Skills, and Abilities

Language Skills

• This position requires sophisticated written and verbal communication skills, and involves meetings with students, faculty, staff, administrators, and community partners.
• This position also involves writing educational content, memos, and reports.

Mathematical Skills

• A basic understanding of math is required.
• The ability to be given a budget and stay within it is essential.
• Expertise in quantitative and qualitative data analysis is strongly preferred.

Reasoning Ability

• Able to concentrate on fine details with constant interruption.
• Able to remember multiple tasks/assignments given to self and others for a long period of time.

Other Skills and Abilities

• Excellent interpersonal skills and oral and written communication skills.
• Ability to function independently. Broad perspective, maturity, discretion, and confidentiality. Ability to work effectively and collaboratively with various coworkers and departments. Positive attitude and ability to adapt to change with equanimity. Proficiency in Microsoft Office products.
• Ability to: perform simple motor skills; simple manipulative skills such as writing and picking up a telephone; moderately difficult manipulative skills such as typing; see clearly at both near and far distances; and communicate both verbally in writing.

Required Qualifications

• Associates Degree or 2-5 years customer service in a healthcare environment or related field or 2-5 year’s customer service related experience.
• Working knowledge of Microsoft Suite Products
• Knowledge of basic office equipment (phone, fax, copier, credit card machine, etc.)
• Computer data entry experience
  • Typing minimum 40 words/minute
• Working knowledge of medical billing and coding.

Preferred Qualifications

• 2-5 years customer service in a healthcare environment
• Bachelor’s Degree
• Experience in medical coding and terminology.
• Experience with computerized data collection, billing and account tracking systems.
• Experience in Electronic Medical Record software.
• Exceptional interpersonal skills, exemplary written and oral communication skills, and strong organizational and time management abilities.
• Ability to manage multiple projects at the same time.
• Ability to work effectively with diverse constituents.
• Working knowledge of medical billing and coding.
• Ability to handle sensitive and confidential information.

Working Environment

Standard office environment, unexpected interruptions occur often, and stress level is moderate to high, noise level is quiet to moderate.

The work environment is a busy office setting, which features a fast pace, frequent interruptions, and daily contact with the public. The environment involves balancing a variety of priorities and responding quickly to emerging problems.

Physical Activities

• Ability to use a computer for an extended period of time, occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

This position requires employees to work onsite Monday – Friday from 8:00am-5:00pm with some evenings until 7pm, and occasional holidays.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) May 16, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 8.

Hourly Range

The hourly range for the position is $24.00 - $26.76.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.