Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.

SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students’ learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Division’s strategic priorities are:

• Enrich the holistic student experience
• Elevate & Embed diversity, equity & inclusion
• Engage purposeful partnerships
• Enhance staff development, learning & wellbeing
• Enact sustainable practices & operations

SAIE includes Housing and Residential Education, Health and Counseling Center, Student Engagement and the 4D Experience, the Dean of Students Office, and Budget, Operations, and Divisional Resources.

Departments within the above areas include Student Engagement and 4D Experience; Fraternity and Sorority Life; Social Justice Education; Health and Counseling Services; AccessibleDU Student Disability Services; The Cultural Center; First@DU; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; New Student and Family Programs; Driscoll and Community Commons; and more.

Founded in 1982, The Learning Effectiveness Program (LEP) is an internationally recognized fee-based program at the University of Denver that provides individualized support for over 400 neurodiverse learners with Learning Disabilities, and/or attention deficit hyperactivity disorder (ADHD), students on the Autism Spectrum, and students who have a history of learning differences. LEP provides students with comprehensive programming that includes the following components: academic counseling, tutoring, social-skill building, executive functioning support, and student leadership opportunities.
The mission of the LEP is to support learning and neurodiversity by providing students opportunities and resources for personal growth, academic skill building, and connection. and connection.

Position Summary

The LEP Enrollment & Office Manager is responsible for the enrollment of process of the LEP including coordination, planning, and implementing of prospective student visits, maintaining the online application process and evaluation of the application as well as the contract, maintaining accurate and up to date files and billing in partnership with the departmental leadership and budget officer. This position maintains counselor caseloads lists, attends campus events including the resource fair during Discoveries Orientation, admissions student visit days, and other events that market the LEP. This position manages the logistics of LEP, such as ordering supplies, reserving space, on-boarding new staff, managing the website, etc. The position oversees, supervises, and evaluates the front desk operations including staffing responsibilities for front desk coverage and assuming responsibilities of the front desk Monday through Friday from 8 – 4:30 PM.

This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

Essential Functions

Campus Collaboration

• Partner with representatives from the Office of Admissions to streamline communication with the University enrollment process and policies and the LEP admission process
• Coordinate, communicate, and implement LEP prospective student visits in partnership with the LEP team and the Office of Admission, including open houses and other admission events
• Present to and collaborate with the offices within the Division and across campus to create access to the LEP program for students (first generation, international students, etc.) who may not have previously had access to the type of support the LEP offers
• Partner with the AccessibleDU: Student Disability Services (SDS) to refer families for accommodations, tutoring/testing room sharing, and additional testing space and coordination during finals

Financial Responsibilities

• Coordinate and manage the LEP application, application evaluation, intake and contract processes
• Develop a checks and balances system centralizing the fees, refunds and pro-rated refund process
• Streamline communication and record keeping of refunds with the Bursars Office and Financial Aid Office
• Communicate with the Financial Aid Office to determine the funding available from the endowed funds for yearly LEP scholarships
• Meet as needed with the LEP Leadership, the Office of Advancement, and divisional business officers to keep up to date with LEP financial information and scholarship fundraising
• Complete monthly expense reports in an accurate and timely manner

Clerical & Administrative Duties

• Oversee clerical and administrative functions, including maintaining files, ordering supplies, recording minutes in staff meetings, and supporting staff with software and technology needs
• Create and maintain a tracking system to collect data regarding enrollment, attrition, retention, medical leaves, student demographics, LEP scholarship aid, and other reports as requested, sharing patterns, trends, and forecasts with leadership
• Collaborate with LEP’s pre-orientation programmers to provide accurate information to students and parents
• Create and distribute monthly enrollment updates for department and division leadership, including withdrawal data

Supervision

• Supervise, train, and evaluate front desk staff, ensuring coverage and assuming front desk responsibilities from 8 AM – 4:30 PM, Monday through Friday
• Approve Pioneer Time
• Complete annual performance evaluations

Professional Development

• Attend and participate in department, division, and University wide professional development opportunities
• Attend all staff meetings and distribute notes to all staff

Other duties:

• Regularly meet with the LEP leadership team
• Support and assist with the logistics of LEP events
• Serve as the chair of the scholarship committee
• Other duties as assigned

Knowledge, Skills, and Abilities

• Strong knowledge of Microsoft Office 365 (particularly OneDrive and Excel)
• Strong organizational skills
• Strong customer service skills
• Ability to listen to concerned parents and students
• Excellent communication skills
• Ability to maintain detailed digital files
• Ability to prioritize projects
• Ability to de-escalate and problem solve
• Ability to act as liaison with other departments
• Ability to maintain high degree of confidentiality
• Ability to work independently as well as in a team
• Ability to work with a diverse population

Required Qualifications

• Bachelors Degree
• Experience in college admissions, marketing management, office management, or related field
• Has a strong commitment to Inclusive Excellence

Preferred Qualifications

• Experience working with students with learning differences
• Knowledge of Banner
• Knowledge of Kronos
• Knowledge of Universal Design for Learning (UDL)
• Supervision experience
• Microsoft certification in Excel

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. with some nights, weekends, and holidays. Schedule to be discussed with supervisor.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) March 10, 2025.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 8.

Hourly Range:
The hourly range for the position is $27.00-$29.25

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.