Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.

SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students’ learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Division’s strategic priorities are:

• Enrich the holistic student experience
• Elevate & Embed diversity, equity & inclusion
• Engage purposeful partnerships
• Enhance staff development, learning & wellbeing
• Enact sustainable practices & operations

SAIE includes Housing and Residential Education; Student Engagement; Fraternity and Sorority Life; Health and Counseling Center; Inclusion & Equity Education; Disability Services Program; The Cultural Center; Access & Transitions; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; Budget, Operations, and Division Resources; New Student Programs; Parent & Family Engagement; and Community and Driscoll Commons.

Department Summary

The Housing and Residential Education staff at the University of Denver provides housing and support services for 2,800 students living within University housing. Housing and Residential Education strives for a community that supports academic achievement and success, personal growth and development, a respectful and inclusive environment which promotes diversity, promotes community service, and fosters leadership development and an engaged staff and student.

Position Summary

Reporting to the Director of Residential Education, the Incident Response Coordinator is a live-on position responsible for overseeing the on-call response to campus incidents, providing supervision and guidance to staff during on-call shifts, daily monitoring of incident reports and following up on incidents, reviewing and updating response protocols, and ensuring staff and student well-being. This position collaterally serves as a Student Support Advisor with Student Outreach and Support and Case Administrator with Student Rights and Responsibilities. The Incident Response Coordinator directly supervises 20-25 Community Assistants (student staff positions). This position involves collaborating with campus partners, addressing incidents in a timely and effective manner, and promoting a safe and supportive campus environment.

Essential Functions

On-Call Oversight

• Oversee the on-campus, residential, incident response system, ensuring on-call staff are prepared and properly equipped to handle emergencies or situations requiring immediate attention.
• Supervise and support 20-25 on-call staff, providing guidance and assistance.
• Ensure effective coordination with other campus departments (e.g., Campus Safety, Health & Counseling Center, Facilities Management, Student Rights & Responsibilities, Student Outreach & Support, etc.) in response to incidents.
• Coordinate on-call coverage for fall, winter, spring, and summer quarters for student and professional staff.

Incidents, Wellness, and Well-Being

• Conduct timely reviews of incident reports, follow-ups on incidents, ensuring appropriate documentation, resolution, and reporting, including escalation to senior leadership when appropriate.
• Serve in an administrator-on-call rotation, responding to incidents and potential policy violations.
• Investigate and assess the effectiveness of responses to incidents and recommend improvements to procedures.
• Liaise with students, staff, and other stakeholders to ensure appropriate support is provided after incidents.
• Serve as a conflict mediator.
• Serve as a Case Administrator with Student Rights and Responsibilities (SRR), including break periods.
• Serve as a Student Support Advisor with Student Outreach and Support, including break periods.
• Participate on the CARE team.
• Maintain accurate and detailed records of incidents, responses, follow- ups, and any actions taken.
• Provide regular reports on incident trends, response effectiveness, and recommendations for changes to leadership.
• Perform regular wellness and well-being check-ins with students and with on-call staff to ensure their mental and physical health, offering support and resources as needed.
• Ensure that staff have access to necessary debriefing and mental health resources after particularly challenging or traumatic incidents.

Policy and Procedure

• Regularly review, update, and enhance incident response protocols to ensure alignment with best practices, effectiveness, and safety.
• Develop and implement new policies and response protocols to address evolving needs, ensuring clarity and consistency.

Training and Development

• Assist with development of training & logistics, including in-services.
• Provide training to staff on incident response protocols, wellness strategies, and best practices for maintaining a safe campus.
• Lead debriefing sessions with staff to discuss incidents and identify areas for improvement.
• Collaborate with the Assistant Director for Recruitment & Development in creating and facilitating relevant training and development for Community Assistants.

Departmental

• Assist in the departmental training of professional and student staff
• Develop working relationships with key campus partners, including but not limited to: Department of Campus Safety, Student Rights and Responsibilities, Office of the Vice Chancellor, Fraternity and Sorority Life, Student Outreach and Support, Health and Counseling Center, and other University-related services
• Attend events and programs sponsored by the department and/or the Division of Student Affairs and Inclusive Excellence, including those that periodically occur on weekends and evenings
• Other duties as assigned

Knowledge, Skills, and Abilities

• Strong problem-solving and critical-thinking abilities.
• Ability to create and implement procedures and protocols.
• Familiarity with campus safety, legal, and regulatory requirements.
• Capacity for managing multiple tasks simultaneously in a dynamic environment.
• Sensitivity to student and staff well-being and mental health considerations.

Required Qualifications

• Associates degree, with one (1) year of crisis, emergency response, or on-call experience.
• One (1) year of supervisory experience, management or elevated leadership/volunteer experience.
• Strong knowledge of incident response protocols, safety procedures, and crisis management techniques.
• Excellent interpersonal, communication, and leadership skills.
• Ability to remain calm and effective in high-pressure situations. 
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Preferred Qualifications

• Associate’s degree or certification in Social Work, Emergency Management, Human Services, Psychology, or a related social science field or two-three years of experience in incident management, crisis response, or related fields, preferably in a college or university setting.
• Bachelors degree in Social Work, Emergency Management, Psychology, or a related social science field.
• 2+ years of supervisory or management experience
• 2+ years of experience in incident management, crisis response, or related fields, preferably in a college or university setting.

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m., some nights and weekends.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) June 11, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 6.

Hourly Range

The hourly range for the position is $22.00 - $24.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.