Program Coordinator, University College

Apply now Job no: 493751
Work type: Staff Full-Time
Location: Denver, CO
Categories: Admin / Executive / Office Support, Student Affairs / Services, Academic Administration

The University of Denver has the distinction of being the oldest independent university in the Rocky Mountain region, giving it a tradition of 150+ years of academic excellence. The University of Denver's college of professional and continuing studies, University College, is a leader in adult education, providing fully accredited and affordable educational experiences specifically designed for busy adults.

Position Summary

The Program Coordinator is responsible for supporting all facets of the planning and coordination of multiple academic and non-credit programs at University College. The Program Coordinator supports Program Directors and Adjunct Faculty. This employee is responsible for areas of instructor support, coordination, and communication, program and operational support, management of course details (e.g. quarterly and multi-term course schedules, faculty scheduling, textbook orders), and implementation of various administrative functions including, but not limited to, internal and external communications, file management, meeting coordination, event planning, project management, and other program-related tasks. The Program Coordinator works closely with other University College teams focusing on, academic quality and Canvas training, course scheduling, and instructor assignment. Additionally, the Program Coordinator works with collaborative, cross-functional teams within University College to support both credit and non-credit academic programs.

Essential Functions

Academic Director Support

  • Support Academic Program Directors in areas of program management including planning and implementation of current and new program initiatives.
  • Support directors and instructors through processes and protocols.
  • Answer questions, anticipate problems, provide materials, and refer to appropriate resources when necessary.
  • Work closely with Directors, Enrollment Management, and Learning and Design Teams to achieve program enrollment objectives.

Adjunct Faculty Support

  • Assist in the recruitment and onboarding processes of the new adjunct faculty.
  • Responsible for automation of faculty communication through software programs such as Qualtrics and auto scheduling tools.
  • Contact instructors to coordinate and complete information for the quarterly and annual schedules.
  • Proactively maintain program data.
  • Assist in coordinating the program curriculum ensuring that courses have instructors and appropriate resources for delivery of all course modalities.
  • Develop and implement effective and convenient service strategies including, but not limited to, communication to instructors through electronic and analog channels.
  • Communicate academic standards, procedures and policies, and other program information to faculty.
  • Provide high quality, high touch customer service to both internal and external stakeholders.

Program and Operational Support

  • Analyze data from various inputs using designated technology and tools.
  • Interact with learning management system (LMS) to provide data and reports.
  • Utilize dashboards and visualization tools related to program and operational support for instructors, course maintenance and details, student advising, and user experience management.
  • Manage automated and manual processes for quarterly and multi-term course schedules, instructor scheduling, textbook orders.
  • Implement various administrative functions including, but not limited to, internal and external communications, file management, meeting coordination, event planning, project management, and other program-related tasks.
  • Calendaring as necessary for program coordination.
  • Implement administrative systems for the department including development of processes, procedures, and department functions.
  • Manage multiple projects simultaneously, which includes overseeing the updating and maintenance of course information, instructor files, and organizing processes that facilitate office efficiency.
  • Coordinate special events for program related initiatives involving professional associations.
  • Develop and deploy surveys.

Other

  • Engage in positive, productive, professional, and interpersonal relationships throughout the University of Denver by establishing close working relationships with colleagues and constituents while fostering inclusivity.
  • Participate in and contribute to appropriate teams, committees, activities, and events.

Knowledge, Skills, and Abilities

  • Ability to proactively identify issues and facilitate solutions.
  • Ability to effectively present information and respond to questions from staff, faculty, and the public.
  • Ability to formally, and informally, communicate with individuals at multiple levels of an organization.
  • Ability to prioritize and manage time within an unstructured schedule with minimal oversight from management.
  • Demonstrated mastery with Microsoft Office Suite programs particularly Excel and Word.
  • Familiarity of Adobe Acrobat.
  • Demonstrated skill in process and project organization and execution.
  • Demonstrated knowledge of University College academic programs.
  • Demonstrated skill in program, project, and event management.
  • Ability to work with diversity and multidisciplinary teams.
  • Detail oriented and efficient.

Required Qualifications

  • Bachelor's degree or equivalent combination of education and work experience.
  • Two years of proven relevant administrative support experience in an office setting within a team atmosphere.
  • Experience with Microsoft Office Suite.

Preferred Qualifications

  • Mastery of Microsoft Office Suite.
  • Experience with Adobe Acrobat.
  • Experience with Tableau.
  • Two years of relevant administrative experience within a higher education/adult learning setting.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on Monday, May 17th, 2021.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number
The salary grade for the position is 7.

Hourly Range
The hourly range for the position is $20.40 - $21.37.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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