At the Division of Athletics, we build Pioneers for Life through excellence, character, and connection. We operate with a championship mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at time; and our value to the University of Denver is the degree to which we offer connection points to a broad community. That's why were always looking ahead, and not just to the next championship or what's next in sports and wellness. Were also looking at what's next for you and how we can help you build a career you're proud of.

The University of Denver has a proud athletic tradition that compliments the school’s academic endeavors. In its history, DU has won 35 national championships and enables student-athletes to compete on 18 Division 1 teams. The Pioneers pursue championships, excel academically, and represent both the University and their respective conferences to the best of their abilities.

Position Summary

The Director of Ticket Operations is responsible for the day-to-day operations of the Ritchie Center Box Office. Responsibilities include, but are not limited to, providing the highest level of customer service to all internal and external customers, managing opening and closing procedures of the Box Office, management of game night events and select on sale dates, processing daily deposits, training part-time employees and processing ticket requests.

Essential Functions

• Direct Ritchie Center Box Office daily operations
• Prepare various internal and external financial reports
• Manage all accounting functions within the division, including budget transfers, payroll deductions, refund checks, etc
• Manage ticketing for all external events
• Manage all internal (campus wide) ticket needs for the Division and act as ticket liaison for campus
• Manage any taxation considerations for employees of the Division from comp ticket requests
• Assist Aspire with annual season ticket campaign
• Oversee event ticket implementation from set-up to closing report
• Establish customer service standards for internal and external customers

Knowledge, Skills, and Abilities

• Excellent organizational and interpersonal skills required
• Customer service principles
• Analyzing and interpreting policies, practices, and procedures
• Addressing difficult situations in a constructive manner
• Design creative solutions to challenges within the Division and across the University
• Handle sensitive and confidential matters and situations

Required Qualifications

• Bachelor’s degree
• Minimum three (3) years of experience in ticket sales operations

Preferred Qualifications

• Master’s degree
• Paciolan experience
• Banner experience

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) March 23, 2026.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 10.

Salary Range:
The salary range for this position is $62,000-$65,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.