Information Technology (IT) supports the vision, values, mission, and goals of the University by providing IT infrastructure, systems, administrative applications, academic resources, and related services to faculty, students, and staff. Embracing DU’s Impact 2025, the division partners with administrative and academic units to align strategic goals and operational plans, providing unified service in the spirit of “One DU”.

Department Summary

The Digital Media Services Department, located within the Anderson Academic Commons, provides customer-focused support for audio, digital, and visual technology resources campus-wide, at the University of Denver, which includes: general and a variety of non-general classrooms, audio-visual event resources and requests, video production services, video streaming for live events, audio visual services for commencement, video teleconferencing, audiovisual design consultation services, and senior level and board of trustee meetings on and off campus.

Position Summary

Reporting to the Manager of Digital Media Services, this position is responsible for delivering audio-visual technology support for University events, conferencing events, and special events, along with support for video conferencing services. The work schedule is 37.5 hours per week and includes some nights and weekends. The position participates within the Digital Media Services team environment, possesses an understanding of established procedures, and can apply skills and knowledge in multiple functions.

Essential Functions

Events Support

• Set up, test, and operate A/V equipment in accordance with the acoustics of the room and select, place, and adjust microphones for University events.
• Mixing, regulating, and coordinating sound inputs.
• Perform proper recording techniques to ensure quality recordings.
• Instruct faculty, staff, and students in the operations of A/V equipment, including LCD projectors, document cameras, DVD/Blu-Ray players, flat-screen monitors, mixers, microphones, laptops, and computers.
• Operate controls to maintain correct sound levels for events.
• Provide information to principal users regarding policies and procedures for all media services.
• Perform video conferencing and teleconferencing services.

Classroom Support

• Provide customer service and technical assistance to patrons using University classroom equipment over the phone and on-site.
• Perform basic repairs and log problems in the ticketing system.
• Provides backup support for all units within the University Multimedia Services department.

Equipment Maintenance

• Maintain equipment on a routine basis.
• Perform periodic inventories as needed.
• Maintains an inventory of event equipment, software, and materials.
• Maintains an aging schedule for equipment rotation.

Team Member/Other Duties as Assigned

• Participates as a member of the department’s team structure and performs other duties as assigned.

Supervisory Duties

• None

Knowledge, Skills, and Abilities

• Strong verbal and interpersonal communication skills.
• Must be able to communicate with diplomacy, tact, and judgment, both in person and on the telephone.
• Basic math skills. Experience with Excel preferred.
• Must be able to analyze, troubleshoot, organize work, set priorities, and develop possible solutions for problems.
• Ability to prioritize work requests and be able to concentrate and not be distracted while performing tasks.
• Good organizational skills, punctuality, and dependability.
• Must be able to interact with all members of the University community
• Must be able to perform well under pressure and be able to change behavior with others actions.

Required Qualifications

• High school diploma or GED.
• Prior experience working with audio visual, video, and computer equipment.
• Prior customer service experience.

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and experience in producing digital media and technology preferred.
• 1-3 years of experience with audiovisual, video, and computer equipment, preferably in a college or university environment.

Working Environment

• The work environment is a university with cyclical periods of increased workloads, with the possibility of moderate to high stress levels.
• The department is highly automated with attention paid to ergonomics and safety.
• The unit is one of several working collaboratively and cooperatively in a team-based organization.
• The position may require working irregular hours, including both weekends and evenings.
• The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices.

Physical Activities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:

• Ability to use a computer for an extended period of time.
• Stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; teach with hands and arms; climb stairs; balance; stoop, kneel, crouch and crawl under desk/tables to troubleshoot cables and network connections; talk or hear; walk-up flights of stairs.
• The employee must occasionally lift and/or move up to 50 pounds.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. includes some nights and weekends.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) May 26, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 7.

Hourly Rate

The hourly rate for this position is $24.55.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.