The University of Denver has a proud athletic tradition that compliments the schools academic endeavors. In its history, DU has won 35 national championships and enables student-athletes to compete on 18 Division 1 teams. The Pioneers pursue championships, excel academically, and represent both the University and their respective conferences to the best of their abilities.

Position Summary

This position will be responsible for daily management, promotion and operation of Ritchie Center Events, with an emphasis on NCAA athletic events. Responsibilities include monitoring, directing, delegating, controlling and managing ritchie center event coordination (to include all technical aspects of event set-up within the facility or on the playing fields) to provide a quality customer experience and to maximize fiscal opportunities. The position is also responsible for: security, crowd control, technical coordination, visiting teams, officials functions, resolving customer service issues and concerns, handling incidents and accidents in a professional manner, ensuring compliance with ritchie center and NCAA operational protocols and facility sets and operating within approved university budget parameters.

This position delivers an exceptional customer experience to all visitors of the Ritchie Center through managing the front line interactions that customers will have. These include parking, facility entry and access, transaction experience, facility quality, communication, safety, and servicing each customers needs.

Position will be required to work a varied schedule that will include evenings, nights, and weekends.

Essential Functions

• Responsible for creating an exceptional Student-Athlete/Staff/Guest experience
• Create a Culture of Service Above Self
• Monitor Student-Athlete/Coach and Guest Satisfaction
• Handle Inquiries, Concerns and Complaints
• Event Management
• Event Oversight and Execution
• Summer Camps
• Event Planning
• Budget
• Operate a Safe Environment
• Oversee Maintenance of Spectator Venues and Equipment
• Ritchie Center Operations Management
• C-Cure/Persona
• Keys
• Avigilon
• Radios/Mobile Technology
• Parking
• Event and Spectator Venue Assets
• People Management
• Professionalism

Knowledge, Skills, and Abilities

• Leadership Qualities
• Communication Skills
• Organized
• Strong Work Ethic
• Mathematical Skills
• Reasoning Ability
• Physical Demands
• Flexibility
• Teamwork
• Computer Literate with multiple systems.

Required Qualifications

• Bachelors Degree
• First Aid; AED; CPR; Blood Borne Pathogen
• Minimum of 1 year work experience

Preferred Qualifications

• Masters Degree
• Minimum of 3 years work experience

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) May 16, 2025.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 10.

Salary Range:
The salary range for this position is $60,000-$70,000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.