Assistant Director of Parent & Family Engagement

Apply now Job no: 492765
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services

Campus Life and Inclusive Excellence (CLIE) is the student affairs division of the University of Denver. CLIE includes Housing and Residential Education, Parent & Family Engagement, Discoveries Orientation, Academic Resources, Student Engagement, Health and Counseling, and Access & Transitions.

We are committed to providing students with the support and skills needed to become empowered citizens that positively impact the communities they are a part of, now, and in the future. We do so by challenging students to:

  • Reflect on their values and identities;
  • Recognize their strengths and acknowledge areas for further growth;
  • Understand the importance of needing support and seeking it;
  • Cultivate their passions; and
  • Foster the public good.

Parent & Family Engagement considers families of students to be essential partners in the educational, social and emotional wellbeing of their students. We are committed to providing educational resources to families that will familiarize them with University of Denver resources which help them support their student. We encourage families to be involved with the community and build relationships with us, and other DU families. We do so by:

  • Educating families on the parent/guardian (and student) transition from K-12 to Higher Education through a Summer Webinar Series;
  • Inviting families to participate in major campus events such as Discoveries Orientation for Families, Homecoming, Family Weekend, and other events as appropriate;
  • Keeping families informed through a monthly newsletter;
  • Sharing resources throughout the academic year which demonstrate the value of a DU education and keeping them aware of benefits their student will realize when they become a DU alum;
  • Communicating with families proactively and reactively in a timely manner via email, phone, and a Facebook group specifically for families of students;
  • Developing informative and engaging publications for families new to DU such as the Parent & Family Calendar and Handbook;
  • Maintaining high integrity through all of our activities, actions, and words while in the office and also out in the community.

Position Summary

The Assistant Director of Parent & Family Engagement, in consultation with the Director of Parent & Family Engagement, will:
Develop a comprehensive Orientation and Transition experience for parents and families at the University
Oversee and manage events, programs, and services for parents and families with a high focus on Family Weekend programming
Demonstrate an ongoing commitment to inclusive excellence through hiring practices, training, development of employees, programming, campus collaborations, involvement in University/Division projects and initiatives
Gather data on incoming families, including primary languages spoken at home, to provide the appropriate translation services and increase access for all families

This position co-creates, implements, and provides the results of a comprehensive assessment plan in cooperation with the Director, maintains membership data for the Parent and Family Association, co-creates marketing and budget strategies for the Parent and Family Association, and builds and maintains positive relationships with families of students and with the University community
This position serves in the capacity of the Director when the Director is out of the office
This is a full-time (1.0 FTE), 12-month position, reporting to the Director of Parent & Family Engagement

Essential Functions

  • Departmental Leadership 
    • Develop, implement and assess comprehensive orientation and transition events and programs
    • Oversee, manage and create online registration for Parent & Family Orientation and Family Weekend
    • Create resources and education through webinars, websites, and social media
    • Manage communication in consultation with the Director and other relevant staff across the Division and campus through Social Media
    • Manage membership of the Parent and Family Association
    • Gather and maintain data of parents and families
    • Manage payments and refunds for events through event software
  • Administrative
    • Maintain a Social Media presence
    • Document parent and family communication in Student Profile
    • Co-facilitate professional development sessions
    • Cohort parents and families by student interests and share resources with these families to help them build community, a sense of belonging on campus, and learn how to best support their students. Examples of cohorts: parents with students on the spectrum; parents of athletes; parents of students with mental health conditions; parents of first generation students, etc.
    • This position will ensure documentation is occurring in an accurate and timely way in Banner; keep up with Parent and Family Association memberships and event payments through the event software and provide on-going assessment of departmental efforts and strategies
  • Division and Campus Collaboration 
    • Co-create a team of campus partners to be members of the Parent and Family Liaison Team
    • Collaborate with and support Student Outreach and Support with case management of parents
  • Other Duties as Assigned 
    • In the absence of the Director, provide support as instructed
    • Assist Director in strategic planning, visioning and assessment for the department
    • Serve on the Area Leadership Team, Divisional Programming Team and other communities in the area, Division, and on Campus as assigned
    • At times, this position may hire, train, and evaluate part-time employees

Knowledge, Skills, and Abilities

  • Language skills:
    • This position requires sophisticated written and verbal communication skills, and involves public presentations; meetings with students, parents, faculty and administrators; and writing memos, reports and policies.
    • Ability to write reports, proposals and correspondence.
    • Ability to present information effectively and respond to questions from parents, alumni, faculty, staff, students and the general public.
  • Mathematical Skills:
    • A basic understanding of spreadsheets and reports is required.
    • Planning skills and project management experience, including Excel software, are required.
  • Reasoning Ability:
    • This position involves complex decision-making and problem solving on an on-going basis.
    • One must possess the ability to define problems, collect data, establish facts, and draw valid conclusions.
    • The nature of the work requires an ability to manage stressful situations and to act effectively in a crisis.
  • Other Skills and Abilities:
    • Experience and skill with the Microsoft Office software package, and comfortable learning new software.
    • Familiarity with current college and university case management principles are essential.
    • This position requires extensive collaboration with a variety of offices on campus. 
  • Physical Demands:
    • While performing the duties of this job, the employee is regularly required to sit and be able to operate work-related equipment.
    • The employee is frequently required to effectively community verbally with students and employees of the University.
    • The employee must be able to move about the office with capability of transporting object of up to fifty (50) pounds.
  • Work Environment:
    • The work environment is a collaborative office setting, which features a fast pace, frequent interruptions and daily contact with the public.
    • The environment involves balancing a variety of priorities and responding quickly to emerging problems.
    • During peak seasons, employees should anticipate a heavy work load and a demanding schedule.
  • Special knowledge, abilities, and skills:
    • Excellent communication and interpersonal skills with the ability to present area material effectively to a variety of audiences, including faculty, administrators, students and student affairs staff;
    • strong organizational, planning and program development;
    • ability to collaborate across departments and build strong relationships;
    • ability to problem-solve and work with parents/families in crisis.
    • Demonstrate ability to manage multiple priorities and personal accountability.

Required Qualifications

  • Bachelor's Degree
  • 1-3 years of professional experience working with parents/guardians of students.  
  • Experience with event planning
  • Experience with supervision.
  • Demonstrate a commitment to the principles of diversity, inclusion and equity through past experience and education, and the ability to describe the values associated with these principles.

Preferred Qualifications

  • 5 years of experience working with parents/families of students in higher education
  • Experience supervising professional staff
  • Experience with planning major university events
  • Experience with publication design
  • Marketing and social media administration experience
  • Website development skills
  • Experience with program development, implementation and assessment.
  • Knowledge of student development and issues impacting diverse student populations within higher education
  • Knowledge of the parent/family transition to a higher education environment.
  • Demonstrated effectiveness in addressing the unique needs and concerns of students from a variety of diverse backgrounds, including those from underrepresented racial/ethnic populations, international students, first-generation, etc.

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
This position requires employees to work onsite 8:30am-4:30pm with some weekends, evenings and holidays. 

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on November 7, 2019.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Range:
Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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