Sturm Center Clinic Manager

Apply now Job no: 492954
Work type: Staff Part-Time
Location: Denver, CO
Categories: Admin / Executive / Office Support

The University of Denver (DU) is a top ranked university in a thriving city at the base of the Rocky Mountains. The Graduate School of Professional Psychology (GSPP) at DU was created in 1976 to house one of the first Doctor of Psychology (PsyD) programs in the country, under the Vail training model (practitioner-scholar). The PsyD program has been continuously accredited by the American Psychological Association since 1979. In addition to its generalized clinical psychology training, GSPP is developing specialty tracks in Latinx Psychology, Military Psychology, Oncology Psychology, Infant and Early Childhood Mental Health, and Substance Use Disorders. Furthermore, GSPP provides four specialized master's programs: Sport Coaching, Sport and Performance Psychology, Forensic Psychology, and International Disaster Psychology, as well as a certificate in Strength and Conditioning. The School also has a partially-accredited APA internship consortium and several in-house psychology training clinics which serve Denver and the surrounding communities. As a professional school, GSPP promotes and utilizes high level pedagogy that integrates applied practice, theory, research, and scholarship.

All GSPP programs promote comprehensive academic and applied training within an environment which values cooperation and collaboration, and fosters critical thinking and self-determined functioning; the department is committed to educating students to provide culturally competent services to clients and the community. Knowledge of multiculturalism and inclusive excellence guides GSPP in the mission to be as welcoming and inclusive as possible to all students, staff, and faculty. GSPP has developed a collegial atmosphere with significant opportunities for creativity, teamwork and innovation. We are committed to building a diverse and inclusive educational environment and encourage applications from individuals with marginalized identities.

As part of our training model, GSPP offers a broad range of confidential and evidence-based mental health care to the Denver community through multiple specialized clinics. Our Professional Psychology Clinic (PPC) has provided low-cost, high-quality psychological services to the Denver community for over 30 years and houses a number of specialty clinics. The Sturm Center is an off-campus behavioral health clinic for Veterans (no matter discharge status, era, combat status), Service members (active duty, Guard, Reserve), and their families (all ages). At the Sturm Center, student therapists and licensed practitioners provide high-quality, evidence-based, confidential mental health services at a community-centered facility in Aurora, Colorado, approximately five miles from DU campus. To help with the cost of these services, the Sturm Center operates on a sliding-scale payment model and accepts Medicaid, Medicare, and V.A. Community Care. The clinic currently provides individual, couples, family and child/adolescent therapy, along with an extensive range of types of psychological assessment, including learning disorder, ADHD, personality, diagnostic, and objective medical evidence evaluations.

Position Summary

The Sturm Center Clinic Manager primarily: manages the administrative aspects of the Sturm Center; provides on-site coverage; provides clinical supervision (especially for cases involving families, couples and children); assists with screening incoming referrals ; assists in managing clinic data; conducts occasional outreach; and manages special projects. This position will provide student therapists and student clinic assistants with support and guidance when both administrative and clinical issues that arise, including emergency psychiatric holds. Periodically, the Clinic Manager may also provide coverage and support for the other clinics at the Graduate School of Professional Psychology. The Clinic Manager reports directly to the Sturm Center Clinic Director.

This is a non-benefited, hourly position expected to work an average of 20 hours per week, not to exceed 1,000 hours in the calendar year.

The schedule will include regularly scheduled evening and daytime hours, in addition to occasional outreach events that may occur in the evenings or on weekends. This position is currently funded through June 30, 2020, with a strong likelihood of continued funding.

Essential Functions

  • Manage all administrative aspects of the Sturm Center
    • Hire, train, and supervise Clinic Assistants who provide the administrative support for the clinic (completing phone screens, answering calls, scheduling appointments, accepting payments, managing supplies, officially opening/closing the clinic, conducting chart audits, etc.)
    • Manage the schedule and approve timecards for Clinic Assistants working at the Sturm Center
    • Liaise with the property management company as needed
    • Assist with the tracking of client data for clinic use and for grants, contracts, etc.
    • Attend ongoing administrative supervision with Clinic Director
  • Support billing activities for the Sturm Center
    • Support the work of Clinic Assistants and the Professional Psychology Clinic in ensuring client billing is accurately submitted
    • Assist with billing audits for clinic appointments
    • As needed, assist with the credentialing process for new and continued insurance contracts/agreements
  • Provide consistent coverage at the Sturm Center
    • Monitor student Clinic Assistants to ensure that Clinic protocols are being followed
    • Serve as the primary contact to troubleshoot logistical and clinical issues, including supporting student therapists, placing psychiatric medical holds, and dealing with other emergencies
  • Assist with the review and assignment of Sturm Center potential clients
    • Conduct phone screens as needed
    • Review completed phone screens/requests for services to ensure clients are appropriate for the Sturm Center
    • As needed, assist with assigning clients to students and supervisors
    • As needed, assist in managing the Sturm Center waitlist
  • Provide supervision to University of Denver graduate students who work at the Sturm Center, particularly for cases involving families, couples and children
    • Supervise psychotherapy cases for student therapists
    • Meet with student therapist supervisees weekly to conduct supervision in individual and/or small-group settings
    • Review all Titanium medical record notes and reports, provide feedback and monitor corrections
    • Oversee audits of clinic charts o Review videos of students’ sessions
    • Complete student evaluations; provide consistent and regular feedback
    • Assist students in managing high-risk clients or any potential crises
  • Conduct outreach and community education
  • Uphold GSPP's commitment to inclusive excellence through all professional activities
    • Model best practices that foster an inclusive atmosphere in GSPP's training clinics
    • In partnership with the Sturm Center Clinic Director and other staff and faculty and students, work to improve the inclusiveness of the clinic and training environment

Knowledge, Skills, and Abilities

Required: 

  • Strong relational, verbal and written communication skills, including customer service, outreach and de-escalation skills
  • Ability to maintain confidentiality and follow both HIPAA and FERPA guidelines
  • Ability to be punctual and reliable
  • Strong technology skills, including familiarity with MS Office suite
  • Ability to quickly learn new processes and technology systems
  • Ability to work both independently and as part of a team
  • Ability to attend to detail
  • Ability to track and manage clinic data

Preferred: 

  • Familiarity with Titanium or previous experience with other electronic medical record systems
  • Familiarity with best practices to create an inclusive clinical and training environment

Required Qualifications

  • Licensure as a mental health professional in the State of Colorado (LMFT, LPC, LCSW, PsyD, PhD, etc.)

Preferred Qualifications 

  • Prior clinical experience providing and/or supervising services to Military/Veteran populations
  • Expertise with providing services to and/or supervising child/adolescent, family and couples cases
  • At least 3-5 years in psychology or mental health field
  • Prior experience working in a training clinic and/or training environment
  • Prior experience with clinical supervision
  • Prior experience with administrative roles and/or management

Work Schedule

Sturm Center shifts include Mondays 10:30am-7:30pm (required) and Tuesdays 2:00pm-7:30pm (required). Possible hours on Wednesdays, Thursdays, and Fridays are flexible. In some weeks, hours will shift due to the need to work outreach events, which will occur during a variety of days and times; the schedule will be negotiated with current Clinic Director.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on February 29, 2020

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted. 

Please include the following documents with your application:

  1. Resume or C.V.
  2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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