Resident Director

Apply now Job no: 495842
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Affairs / Services, Business Operations / Services, Admin / Executive / Office Support, Housing and Residential Education

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver. SAIE includes Housing and Residential Education, Student Engagement, Fraternity and Sorority Life, Health and Counseling, Inclusion & Equity Education, Disability Services Program, Cultural Center, Access & Transitions, Learning Effectives Program, Veterans Services, Student Outreach and Support, Student Rights & Responsibilities, Budget, Operations and Division Resources, New Student and Family Programs, Community and Driscoll Commons.

We are committed to providing students with the support and skills needed to become empowered citizens that positively impact the communities they are a part of, now, and in the future. We do so by challenging students to:

  • Reflect on their values and identities
  • Recognize their strengths and acknowledge areas for further growth
  • Understand the importance of needing support and seeking it
  • Cultivate their passions
  • Foster the public good

The Housing and Residential Education staff at the University of Denver (DU) provides housing and support services for 2900+ students living within University housing. The Resident Director (RD) is a full-time, live-in professional staff member who plays an integral role in creating a residential community that encourages student and community engagement. RDs are expected to incorporate the mission, vision, and core values of Housing and Residential Education into their work while at DU. This position performs a variety of important daily operations including supervision of student staff, Graduate Resident Director (GRD), advising of student leadership, adjudicating conduct cases, managing their community’s budget, supporting front desk operations, facilities, and occupancy, and serving on departmental and University-wide committees.

Housing and Residential Education strives for a community that supports academic achievement and success, personal growth and development, a respectful and inclusive environment which promotes diversity, promotes community service, and fosters leadership development and an engaged staff and student. The RD will help achieve these goals through effective programming, advising, supervision, positive role-modeling, and hands on involvement.

Position Summary

Under the supervision of an Associate Director, the RD is responsible for the direct supervision, training, and evaluation of a Graduate Resident Director and 15-30 student staff (Senior Resident Assistants, Resident Assistants, Desk Assistants). The RD is responsible for advising their community’s residential student leadership opportunities. In addition to the essential duties listed, the RD provides leadership in the development of a robust academic and social environment for residents, while creating and maintaining a high level of safety, security, and well-being for all students. This is a 12 month, live-on position.

Essential Functions

Staff Training, Supervision, and Development

  • Supervise, train, & evaluate 15-30 student staff and a Graduate Resident Director (GRD)
  • Actively participate staff training during Fall (July/August), Winter (December/January), Spring (March/April), and throughout the year
  • Provide staff direction, support, & professional development during weekly staff meetings and one-on-one meetings
  • Create a supportive environment that promotes professional and personal development

Administrative Functions

  • Develop a working knowledge of HRE operations
  • Manage the day-to-day operations of a housing community of 400-750 students
  • Maintain accurate budgetary records, including funds for programming & office supplies
  • Maintain an accessible work schedule for students and staff, including availability for periodic evening and weekend commitments
  • Demonstrate effective communication, planning, and organizational skills
  • Assess assigned building(s) weekly to identify any environmental and safety conditions
  • Perform administrative tasks associated with hall closing and opening, including check-in/out
  • Facilitate positive working relationships with other DU departments
  • Maintain office management information and supplies
  • Maintain community rosters and have accurate knowledge of hall vacancies
  • Manage front desk operations

Student Conduct Responsibilities

  • Administer and enforce all University policies and procedures
  • Serve as a Case Resolution Officer and adjudicate alleged violations of University Policy, including follow-up and assigning educational outcomes
  • Serve on the Student Accountability Board

Duty Responsibilities

  • Serve as Administrator On-Call (AOC) for evening and 24-hour weekend/holiday duty rotation while being within the duty perimeter. HRE duty mobile phone is provided.
  • Follow duty procedures, respond to emergency/crisis calls and assist in crisis management
  • Keep the Senior Administrator On-Call (SAOC) informed of emergencies or serious disruptions that may require intervention or follow-up
  • Notify appropriate staff members regarding situations that impact the residence halls and/or students in the residence halls
  • Complete reports in the student behavioral database system

Departmental Duties

  • Attend and participate in HRE, Divisional, and University meetings and task forces
  • Attend regularly scheduled one on one supervisory meetings with Supervisor
  • Assist in the recruitment and selection of Graduate Resident Directors and Student Staff
  • Assist in the departmental training of student staff members
  • Develop working relationships with key campus partners, including but not limited to: Department of Campus Safety, Student Rights and Responsibilities, Office of the Vice Chancellor, Office of Student Engagement, Fraternity and Sorority Life, Parent and Family Programs, Health and Counseling Center, Student Outreach and Support, and other University related services
  • Attend events and programs sponsored by HRE and/or the Division of SAIE, including those that periodically occur on weekends and evenings

Programming and Community Building

  • Serve as primary advisor or co-advisor (with GRD) of Student Leadership opportunities
  • Develop a housing community that promotes diversity, equity, and inclusive practices
  • Assist with the implementation of community engagement model including the University 4-D Student Experience
  • Attend programs, meetings, and activities offered by student staff and hall student leadership
  • Serve as a programming resource for staff and students, providing information about the campus and community contacts
  • Promote safety and security awareness in the assigned hall(s) through educational programming
  • Incorporate student development theory and knowledge into daily practices and decision-making
  • Be available for referral and counseling needs, conflict mediation, crisis intervention and appropriate follow-up
  • Serve as a referral agent to other departments

Other Duties as Assigned

Knowledge, Skills, and Abilities

  • Foster an atmosphere in the residence halls that supports the departmental, division and University missions
  • Advancing social justice through daily practices and policies as well as through programming initiatives and community building
  • Effective written and verbal communication skills
  • Understanding and appreciation for assessment
  • Strong communication and interpersonal competencies that demonstrate intelligence and integrity, and a commitment to exemplary customer service and sustainability
  • Knowledge of relevant federal and state laws
  • Knowledge of legal issues and risk management practices
  • Understanding regarding Housing operations, processes, front desk operations, and facilities

Required Qualifications

  • Master’s Degree
  • Demonstrated record of building teams and collaborative partnerships with colleagues and key stakeholder groups
  • Experience designing programs for and with diverse student and employee populations, and a demonstrated commitment to equity and social justice

Preferred Qualifications

  • Two years of post-Master work experience within residence life and housing as well as someone who has demonstrated leadership ability and ability to work effectively with staff and students

Working Environment

  1. Standard office environment.
  2. Unexpected interruptions occur often, and stress level is moderate to high.
  3. Noise level is quiet to moderate.

Physical Activities

  1. Ability to sit in front of a computer for an extended period.
  2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. with some nights and weekends required.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) December 13, 2022.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 7.

Salary Range:

The salary range for this position is $45,000-$50,000. 

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.


The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

Applications close:

We're Here to Help

Browse our knowledge base for help with frequently asked questions or submit a ticket

Submit a Ticket

2019 Forbes Best-In-State Employer Colorado image

University of Denver is proud to be ranked
among the top five Best Employers in Colorado