Assistant Director of Res Operations, Facilities, and Fraternity & Sorority Housing

Apply now Job no: 495954
Work type: Staff Full-Time
Location: Denver, CO
Categories: Business Operations / Services, Admin / Executive / Office Support, Housing and Residential Education

Located where the Great Plains meet the Rocky Mountains, the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators, students, and local and global communities. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st-century education, and a deep commitment to promoting inclusion, we open a world of opportunity to students and empower them to make a difference around the world. Through learning, scholarship and practice, students gain the experience, knowledge, and courage they need to tackle big challenges in the real world and guide diverse communities and organizations.

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.

SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students’ learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Division’s strategic priorities are:

  • Enrich the holistic student experience
  • Elevate & Embed diversity, equity & inclusion
  • Engage purposeful partnerships
  • Enhance staff development, learning & wellbeing
  • Enact sustainable practices & operations

SAIE includes Housing and Residential Education; Student Engagement; Fraternity and Sorority Life; Health and Counseling Center; Inclusion & Equity Education; Disability Services Program; The Cultural Center; Access & Transitions; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; Budget, Operations, and Division Resources; New Student Programs; Parent & Family Engagement; and Community and Driscoll Commons.

The Housing and Residential Education staff at the University of Denver provides housing and support services for 2900+ students living within University housing. The Assistant Director (AD) position is a full-time, live off professional staff member who plays an integral role in creating a residential life program that encourages student and community engagement. The Assistant Director plays a significant role in furthering the mission of the University of Denver, the strategic initiatives of the Division of Student Affairs and Inclusive Excellence and the mission, vision, and core values of Housing and Residential Education.

Housing and Residential Education strives for a community that supports academic achievement and success, personal growth and development, a respectful and inclusive environment which promotes diversity, promotes community service, and fosters leadership development and an engaged staff and student. The Assistant Director will help achieve these goals through effective administration, advising, supervision, positive role-modeling, and hands on involvement.

Position Summary

Under the supervision of the Associate Director of Residential Operations, the Assistant Director performs a variety of important daily operations such as facility management, supervision and oversight of Fraternity & Sorority Life Housing properties, key management, supporting residential operations, providing leadership for department committees, and serving on divisional and University committees or task forces. In addition to the essential duties listed, the ADs provide overall vision and leadership in the development of a robust academic and social environment for residents, while creating and maintaining a high level of safety, security, and well-being for all residents.

Essential Functions


  • Serve as liaison with Facilities Management and Custodial Services related to building maintenance, day-to-day issues, preventative maintenance, emergency maintenance, construction and planning and projects
  • Effectively communicate with stakeholders
  • Coordinate the damage billing process
  • Serve as primary contact with vendors; coordinate orders for equipment, furniture, and other large purchases
  • Conduct, coordinate, and manage inventory
  • Track repair requests, custodial concerns, and facility damages


  • Serve as liaison with Department of Campus Safety, Pioneer ID Office, and IT
  • Manage key inventory, card access, and outside door access
  • Address security issues related to facilities
  • Train staff on software utilized by DU (StarRez, C-Cure, Blackboard, TMA, Persona, Banner)

Fraternity & Sorority Life (FSL)

  • Maintain housing processes, contracts, and assignments for FSL
  • Responsible for the recruitment, selection, training, and supervision of assigned FSL House Managers
  • Responsible for the development and enforcement of facilities and occupancy procedures for FSL housing
  • Serve as the primary contact and liaison with FSL staff and house corporation boards
  • Participate in FSL house facilities checks

Staff Training, Supervision, and Development

  • Directly supervise, train, and evaluate FSL House Managers and the Graduate Assistant of Residential Operations
  • Provide staff direction, support, and professional development
  • Attend regularly scheduled one on one meetings
  • Create a supportive environment that promotes the professional/personal development of each staff member

Administrative Functions

  • Develop a working knowledge of all HRE operations
  • Maintain work schedule designed to provide maximum accessibility and involvement with staff and students. It is expected that the Assistant Director will be available during periodic night and weekend commitments
  • Demonstrate effective communication, planning, and organizational skills
  • Perform administrative tasks associated with hall closing and opening and participate in departmental staffing of check-in/out
  • Facilitate and foster positive working relationships with other DU departments
  • Maintain office management information and supplies
  • Provide resources and support for the activities and programs in the building/community

Student Rights Responsibilities (SRR)

  • Support SRR for the process of Open Space Violations
  • Properly report all alleged violations of University policies

Duty Responsibilities

  • Participate in a 24/7 Senior Administrator on-call duty and emergency response system for the entire DU residential population
  • Serve as a resource to all RDs, GRDs, and Student Staff
  • Follow duty procedures, respond to emergency/crisis calls, and assist in crisis management
  • Keep the Executive Director for HRE informed of life-threatening emergencies or serious disruptions that may require campus intervention or follow-up
  • Notify appropriate staff members regarding situations that impact the residence halls and/or students in the residence halls
  • Complete reports in the student behavioral database system

Student Development Functions

  • Provide advice, support, assistance, conflict mediation, crisis intervention, and referrals to all HRE staff and residents
  • Develop working relationship with Campus Partners through regular meetings and on-going communication

Departmental Duties

  • Attend, participate, and lead Department and University meetings
  • Attend regularly scheduled one on one supervisory meetings with the Associate Director of Residential Operations
  • Assist in the recruitment and selection of professional staff members
  • Assist in the recruitment and selection of GRDs and student staff positions
  • Assist in the departmental training of staff members
  • Provide oversight for assigned HRE committees
  • Serve on divisional committees or task forces
  • Attend events and programs sponsored by the department and/or the Division of Student Affairs and Inclusive Excellence, including those that periodically occur on weekends and evenings
  • Other duties as assigned

Knowledge, Skills, and Abilities

  • Foster an atmosphere in the department and residential community that supports the departmental, division and University missions
  • Advancing social justice through daily practices and policies as well as through programming initiatives and community building
  • Effective written and verbal communication skills
  • Understanding and appreciation for assessment
  • Strong communication and interpersonal competencies that demonstrate intelligence and integrity, and a commitment to exemplary customer service and sustainability
  • Knowledge of relevant federal and state laws
  • Knowledge of legal issues and risk management practices
  • Understanding regarding housing operations, processes, front desk operations, FSL housing considerations, and facilities

Required Qualifications

  • Master’s Degree
  • Demonstrated record of building teams and collaborative partnerships with colleagues and key stakeholder groups
  • Experience designing trainings for and with diverse student and employee populations, and a demonstrated commitment to equity and social justice
  • Strong operational experience
  • Strong leadership experience

Preferred Qualifications

  • Two years of post-Master work experience within residence life as well as someone who has demonstrated leadership and supervisory ability and ability to work effectively with staff and students

Working Environment

  1. Standard office environment.
  2. Unexpected interruptions occur often, and stress level is moderate to high.
  3. Noise level is quiet to moderate.

Physical Activities

  1. Ability to sit in front of a computer for an extended period.
  2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. with some nights and weekends as needed.

Application Deadline

This position will remain open until filled.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 8.

Salary Range:

The salary range for this position is $50,000-$58,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.


The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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